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Message #139754
[Bug 1439580] Re: X crash on some Intel cards
Roman Shipovskij, thank you for reporting this and helping make Ubuntu
better. As per http://us.acer.com/ac/en/US/content/drivers an update to
your computer's buggy and outdated BIOS is available (3.60). If you
update to this following https://help.ubuntu.com/community/BIOSUpdate
does it change anything?
If it doesn't, could you please both specify what happened, and provide the output of the following terminal command:
sudo dmidecode -s bios-version && sudo dmidecode -s bios-release-date
For more on BIOS updates and linux, please see
https://help.ubuntu.com/community/ReportingBugs#Bug_reporting_etiquette
.
Please note your current BIOS is already in the Bug Description, so
posting this on the old BIOS would not be helpful. As well, you don't
have to create a new bug report.
Once the BIOS is updated, if the problem is still reproducible, and the
information above is provided, then please mark this report Status New.
Otherwise, please mark this as Invalid.
Thank you for your understanding.
** Description changed:
~$ lsb_release -rd
Description: Ubuntu 14.04.1 LTS
Release: 14.04
~# apt-cache policy xserver-xorg
xserver-xorg:
- Installed: 1:7.7+1ubuntu8.1
- Candidate: 1:7.7+1ubuntu8.1
+ Installed: 1:7.7+1ubuntu8.1
+ Candidate: 1:7.7+1ubuntu8.1
~$ apt-cache policy libreoffice
libreoffice:
- Installed: 1:4.2.7-0ubuntu2
- Candidate: 1:4.2.7-0ubuntu2
+ Installed: 1:4.2.7-0ubuntu2
+ Candidate: 1:4.2.7-0ubuntu2
X crash on some Intel cards on LibreOffice print dialog
How to reproduce:
just open attached X_crash_on_ LibreOffice print dialog.odt and try to print it by pressing Ctrl+P or from menu, do not use quick print, problem appears on print dialog
- ---
+ ---
.tmp.unity.support.test.0:
-
+
.tmp.unity.support.test.1:
-
+
ApportVersion: 2.14.1-0ubuntu3.8
Architecture: i386
CompizPlugins: No value set for `/apps/compiz-1/general/screen0/options/active_plugins'
CompositorRunning: None
DistUpgraded: Fresh install
DistroCodename: trusty
DistroRelease: Ubuntu 14.04
DistroVariant: ubuntu
GraphicsCard:
- Intel Corporation Mobile 945GM/GMS, 943/940GML Express Integrated Graphics Controller [8086:27a2] (rev 03) (prog-if 00 [VGA controller])
- Subsystem: Acer Incorporated [ALI] Device [1025:0090]
- Subsystem: Acer Incorporated [ALI] Device [1025:0090]
+ Intel Corporation Mobile 945GM/GMS, 943/940GML Express Integrated Graphics Controller [8086:27a2] (rev 03) (prog-if 00 [VGA controller])
+ Subsystem: Acer Incorporated [ALI] Device [1025:0090]
+ Subsystem: Acer Incorporated [ALI] Device [1025:0090]
MachineType: Acer Aspire 5610
Package: xserver-xorg-video-intel 2:2.99.910-0ubuntu1.4
PackageArchitecture: i386
PccardctlIdent:
- Socket 0:
- no product info available
+ Socket 0:
+ no product info available
PccardctlStatus:
- Socket 0:
- no card
+ Socket 0:
+ no card
ProcKernelCmdLine: BOOT_IMAGE=/boot/vmlinuz-3.13.0-48-generic root=UUID=553b2bee-bd63-4cbd-9b0d-b6cad76f10e5 ro quiet splash vt.handoff=7
ProcVersionSignature: Ubuntu 3.13.0-48.80-generic 3.13.11-ckt16
Tags: trusty ubuntu
Uname: Linux 3.13.0-48-generic i686
UpgradeStatus: No upgrade log present (probably fresh install)
UserGroups:
-
+
_MarkForUpload: True
dmi.bios.date: 01/09/2007
dmi.bios.vendor: Acer
dmi.bios.version: V3.33
dmi.board.name: Grapevine
dmi.board.vendor: Acer
dmi.board.version: N/A
dmi.chassis.type: 10
dmi.chassis.vendor: Acer
dmi.chassis.version: N/A
dmi.modalias: dmi:bvnAcer:bvrV3.33:bd01/09/2007:svnAcer:pnAspire5610:pvrV3.33:rvnAcer:rnGrapevine:rvrN/A:cvnAcer:ct10:cvrN/A:
dmi.product.name: Aspire 5610
dmi.product.version: V3.33
dmi.sys.vendor: Acer
version.compiz: compiz 1:0.9.11.3+14.04.20150122-0ubuntu1
version.libdrm2: libdrm2 2.4.56-1~ubuntu2
version.libgl1-mesa-dri: libgl1-mesa-dri 10.1.3-0ubuntu0.4
version.libgl1-mesa-dri-experimental: libgl1-mesa-dri-experimental N/A
version.libgl1-mesa-glx: libgl1-mesa-glx 10.1.3-0ubuntu0.4
version.xserver-xorg-core: xserver-xorg-core 2:1.15.1-0ubuntu2.7
version.xserver-xorg-input-evdev: xserver-xorg-input-evdev 1:2.8.2-1ubuntu2
version.xserver-xorg-video-ati: xserver-xorg-video-ati 1:7.3.0-1ubuntu3.1
version.xserver-xorg-video-intel: xserver-xorg-video-intel 2:2.99.910-0ubuntu1.4
version.xserver-xorg-video-nouveau: xserver-xorg-video-nouveau 1:1.0.10-1ubuntu2
xserver.bootTime: Thu Apr 2 11:55:46 2015
xserver.configfile: default
xserver.devices:
- input Power Button KEYBOARD, id 6
- input Power Button KEYBOARD, id 7
- input Sleep Button KEYBOARD, id 8
- input AT Translated Set 2 keyboard KEYBOARD, id 9
- input SynPS/2 Synaptics TouchPad TOUCHPAD, id 10
+ input Power Button KEYBOARD, id 6
+ input Power Button KEYBOARD, id 7
+ input Sleep Button KEYBOARD, id 8
+ input AT Translated Set 2 keyboard KEYBOARD, id 9
+ input SynPS/2 Synaptics TouchPad TOUCHPAD, id 10
xserver.errors:
-
+
xserver.logfile: /var/log/Xorg.0.log
xserver.outputs:
- product id 51712
- vendor LPL
+ product id 51712
+ vendor LPL
xserver.version: 2:1.15.1-0ubuntu2.7
- ---
- .tmp.unity.support.test.0:
-
- ApportVersion: 2.14.1-0ubuntu3.8
- Architecture: i386
- CompizPlugins: No value set for `/apps/compiz-1/general/screen0/options/active_plugins'
- CompositorRunning: compiz
- CompositorUnredirectDriverBlacklist: '(nouveau|Intel).*Mesa 8.0'
- CompositorUnredirectFSW: true
- DistUpgraded: Fresh install
- DistroCodename: trusty
- DistroRelease: Ubuntu 14.04
- DistroVariant: ubuntu
- GraphicsCard:
- Intel Corporation Atom Processor D4xx/D5xx/N4xx/N5xx Integrated Graphics Controller [8086:a001] (rev 02) (prog-if 00 [VGA controller])
- Subsystem: Lenovo Device [17aa:3607]
- MachineType: LENOVO 10040
- Package: xserver-xorg-video-intel 2:2.99.910-0ubuntu1.4
- PackageArchitecture: i386
- ProcEnviron:
- LANGUAGE=ru_UA:ru
- TERM=xterm
- PATH=(custom, no user)
- LANG=ru_UA.UTF-8
- SHELL=/bin/bash
- ProcKernelCmdLine: BOOT_IMAGE=/boot/vmlinuz-3.13.0-48-generic root=UUID=e2a19394-5afc-478f-ad66-39e03a90bcd2 ro quiet splash vt.handoff=7
- ProcVersionSignature: Ubuntu 3.13.0-48.80-generic 3.13.11-ckt16
- Tags: trusty ubuntu compiz-0.9
- Uname: Linux 3.13.0-48-generic i686
- UpgradeStatus: No upgrade log present (probably fresh install)
- UserGroups:
-
- _MarkForUpload: True
- dmi.bios.date: 01/18/2011
- dmi.bios.vendor: LENOVO
- dmi.bios.version: D9KT14AUS
- dmi.board.asset.tag: To Be Filled By O.E.M.
- dmi.board.name: To be filled by O.E.M.
- dmi.board.vendor: LENOVO
- dmi.board.version: To be filled by O.E.M.
- dmi.chassis.asset.tag: To Be Filled By O.E.M.
- dmi.chassis.type: 13
- dmi.chassis.vendor: LENOVO
- dmi.chassis.version: 1.0
- dmi.modalias: dmi:bvnLENOVO:bvrD9KT14AUS:bd01/18/2011:svnLENOVO:pn10040:pvrLenovoC200:rvnLENOVO:rnTobefilledbyO.E.M.:rvrTobefilledbyO.E.M.:cvnLENOVO:ct13:cvr1.0:
- dmi.product.name: 10040
- dmi.product.version: Lenovo C200
- dmi.sys.vendor: LENOVO
- version.compiz: compiz 1:0.9.11.3+14.04.20150122-0ubuntu1
- version.libdrm2: libdrm2 2.4.56-1~ubuntu2
- version.libgl1-mesa-dri: libgl1-mesa-dri 10.1.3-0ubuntu0.4
- version.libgl1-mesa-dri-experimental: libgl1-mesa-dri-experimental N/A
- version.libgl1-mesa-glx: libgl1-mesa-glx 10.1.3-0ubuntu0.4
- version.xserver-xorg-core: xserver-xorg-core 2:1.15.1-0ubuntu2.7
- version.xserver-xorg-input-evdev: xserver-xorg-input-evdev 1:2.8.2-1ubuntu2
- version.xserver-xorg-video-ati: xserver-xorg-video-ati 1:7.3.0-1ubuntu3.1
- version.xserver-xorg-video-intel: xserver-xorg-video-intel 2:2.99.910-0ubuntu1.4
- version.xserver-xorg-video-nouveau: xserver-xorg-video-nouveau 1:1.0.10-1ubuntu2
- xserver.bootTime: Thu Apr 2 15:39:28 2015
- xserver.configfile: default
- xserver.devices:
- input Power Button KEYBOARD, id 6
- input Power Button KEYBOARD, id 7
- input Chicony 2.4G Multimedia Wireless Kit KEYBOARD, id 8
- input Chicony 2.4G Multimedia Wireless Kit KEYBOARD, id 9
- input Lenovo USB 2.0 UVC Camera KEYBOARD, id 10
- xserver.errors:
-
- xserver.logfile: /var/log/Xorg.0.log
- xserver.outputs:
- product id 0
- vendor LEN
- xserver.version: 2:1.15.1-0ubuntu2.7
** Description changed:
- ~$ lsb_release -rd
- Description: Ubuntu 14.04.1 LTS
- Release: 14.04
-
- ~# apt-cache policy xserver-xorg
- xserver-xorg:
- Installed: 1:7.7+1ubuntu8.1
- Candidate: 1:7.7+1ubuntu8.1
-
- ~$ apt-cache policy libreoffice
- libreoffice:
- Installed: 1:4.2.7-0ubuntu2
- Candidate: 1:4.2.7-0ubuntu2
-
- X crash on some Intel cards on LibreOffice print dialog
+ X crashes on LibreOffice print dialog.
How to reproduce:
just open attached X_crash_on_ LibreOffice print dialog.odt and try to print it by pressing Ctrl+P or from menu, do not use quick print, problem appears on print dialog
---
.tmp.unity.support.test.0:
.tmp.unity.support.test.1:
ApportVersion: 2.14.1-0ubuntu3.8
Architecture: i386
CompizPlugins: No value set for `/apps/compiz-1/general/screen0/options/active_plugins'
CompositorRunning: None
DistUpgraded: Fresh install
DistroCodename: trusty
DistroRelease: Ubuntu 14.04
DistroVariant: ubuntu
GraphicsCard:
Intel Corporation Mobile 945GM/GMS, 943/940GML Express Integrated Graphics Controller [8086:27a2] (rev 03) (prog-if 00 [VGA controller])
Subsystem: Acer Incorporated [ALI] Device [1025:0090]
Subsystem: Acer Incorporated [ALI] Device [1025:0090]
MachineType: Acer Aspire 5610
Package: xserver-xorg-video-intel 2:2.99.910-0ubuntu1.4
PackageArchitecture: i386
PccardctlIdent:
Socket 0:
no product info available
PccardctlStatus:
Socket 0:
no card
ProcKernelCmdLine: BOOT_IMAGE=/boot/vmlinuz-3.13.0-48-generic root=UUID=553b2bee-bd63-4cbd-9b0d-b6cad76f10e5 ro quiet splash vt.handoff=7
ProcVersionSignature: Ubuntu 3.13.0-48.80-generic 3.13.11-ckt16
Tags: trusty ubuntu
Uname: Linux 3.13.0-48-generic i686
UpgradeStatus: No upgrade log present (probably fresh install)
UserGroups:
_MarkForUpload: True
dmi.bios.date: 01/09/2007
dmi.bios.vendor: Acer
dmi.bios.version: V3.33
dmi.board.name: Grapevine
dmi.board.vendor: Acer
dmi.board.version: N/A
dmi.chassis.type: 10
dmi.chassis.vendor: Acer
dmi.chassis.version: N/A
dmi.modalias: dmi:bvnAcer:bvrV3.33:bd01/09/2007:svnAcer:pnAspire5610:pvrV3.33:rvnAcer:rnGrapevine:rvrN/A:cvnAcer:ct10:cvrN/A:
dmi.product.name: Aspire 5610
dmi.product.version: V3.33
dmi.sys.vendor: Acer
version.compiz: compiz 1:0.9.11.3+14.04.20150122-0ubuntu1
version.libdrm2: libdrm2 2.4.56-1~ubuntu2
version.libgl1-mesa-dri: libgl1-mesa-dri 10.1.3-0ubuntu0.4
version.libgl1-mesa-dri-experimental: libgl1-mesa-dri-experimental N/A
version.libgl1-mesa-glx: libgl1-mesa-glx 10.1.3-0ubuntu0.4
version.xserver-xorg-core: xserver-xorg-core 2:1.15.1-0ubuntu2.7
version.xserver-xorg-input-evdev: xserver-xorg-input-evdev 1:2.8.2-1ubuntu2
version.xserver-xorg-video-ati: xserver-xorg-video-ati 1:7.3.0-1ubuntu3.1
version.xserver-xorg-video-intel: xserver-xorg-video-intel 2:2.99.910-0ubuntu1.4
version.xserver-xorg-video-nouveau: xserver-xorg-video-nouveau 1:1.0.10-1ubuntu2
xserver.bootTime: Thu Apr 2 11:55:46 2015
xserver.configfile: default
xserver.devices:
input Power Button KEYBOARD, id 6
input Power Button KEYBOARD, id 7
input Sleep Button KEYBOARD, id 8
input AT Translated Set 2 keyboard KEYBOARD, id 9
input SynPS/2 Synaptics TouchPad TOUCHPAD, id 10
xserver.errors:
xserver.logfile: /var/log/Xorg.0.log
xserver.outputs:
product id 51712
vendor LPL
xserver.version: 2:1.15.1-0ubuntu2.7
** Attachment removed: "xdpyinfo.txt"
https://bugs.launchpad.net/ubuntu/+source/xserver-xorg-video-intel/+bug/1439580/+attachment/4364259/+files/xdpyinfo.txt
** Attachment removed: "Xrandr.txt"
https://bugs.launchpad.net/ubuntu/+source/xserver-xorg-video-intel/+bug/1439580/+attachment/4364258/+files/Xrandr.txt
** Attachment removed: "XorgLogOld.txt"
https://bugs.launchpad.net/ubuntu/+source/xserver-xorg-video-intel/+bug/1439580/+attachment/4364257/+files/XorgLogOld.txt
** Attachment removed: "XorgLog.txt"
https://bugs.launchpad.net/ubuntu/+source/xserver-xorg-video-intel/+bug/1439580/+attachment/4364256/+files/XorgLog.txt
** Attachment removed: "UnitySupportTest.txt"
https://bugs.launchpad.net/ubuntu/+source/xserver-xorg-video-intel/+bug/1439580/+attachment/4364255/+files/UnitySupportTest.txt
** Attachment removed: "UdevLog.txt"
https://bugs.launchpad.net/ubuntu/+source/xserver-xorg-video-intel/+bug/1439580/+attachment/4364254/+files/UdevLog.txt
** Attachment removed: "UdevDb.txt"
https://bugs.launchpad.net/ubuntu/+source/xserver-xorg-video-intel/+bug/1439580/+attachment/4364253/+files/UdevDb.txt
** Attachment removed: "ProcModules.txt"
https://bugs.launchpad.net/ubuntu/+source/xserver-xorg-video-intel/+bug/1439580/+attachment/4364252/+files/ProcModules.txt
** Attachment removed: "ProcInterrupts.txt"
https://bugs.launchpad.net/ubuntu/+source/xserver-xorg-video-intel/+bug/1439580/+attachment/4364251/+files/ProcInterrupts.txt
** Attachment removed: "ProcCpuinfo.txt"
https://bugs.launchpad.net/ubuntu/+source/xserver-xorg-video-intel/+bug/1439580/+attachment/4364250/+files/ProcCpuinfo.txt
** Attachment removed: "Lsusb.txt"
https://bugs.launchpad.net/ubuntu/+source/xserver-xorg-video-intel/+bug/1439580/+attachment/4364249/+files/Lsusb.txt
** Attachment removed: "Lspci.txt"
https://bugs.launchpad.net/ubuntu/+source/xserver-xorg-video-intel/+bug/1439580/+attachment/4364248/+files/Lspci.txt
** Attachment removed: "LightdmLog.txt"
https://bugs.launchpad.net/ubuntu/+source/xserver-xorg-video-intel/+bug/1439580/+attachment/4364247/+files/LightdmLog.txt
** Attachment removed: "LightdmGreeterLogOld.txt"
https://bugs.launchpad.net/ubuntu/+source/xserver-xorg-video-intel/+bug/1439580/+attachment/4364246/+files/LightdmGreeterLogOld.txt
** Attachment removed: "LightdmGreeterLog.txt"
https://bugs.launchpad.net/ubuntu/+source/xserver-xorg-video-intel/+bug/1439580/+attachment/4364245/+files/LightdmGreeterLog.txt
** Attachment removed: "LightdmDisplayLog.txt"
https://bugs.launchpad.net/ubuntu/+source/xserver-xorg-video-intel/+bug/1439580/+attachment/4364244/+files/LightdmDisplayLog.txt
** Attachment removed: "GconfCompiz.txt"
https://bugs.launchpad.net/ubuntu/+source/xserver-xorg-video-intel/+bug/1439580/+attachment/4364243/+files/GconfCompiz.txt
** Attachment removed: "DpkgLog.txt"
https://bugs.launchpad.net/ubuntu/+source/xserver-xorg-video-intel/+bug/1439580/+attachment/4364242/+files/DpkgLog.txt
** Attachment removed: "Dependencies.txt"
https://bugs.launchpad.net/ubuntu/+source/xserver-xorg-video-intel/+bug/1439580/+attachment/4364241/+files/Dependencies.txt
** Attachment removed: "CurrentDmesg.txt"
https://bugs.launchpad.net/ubuntu/+source/xserver-xorg-video-intel/+bug/1439580/+attachment/4364240/+files/CurrentDmesg.txt
** Attachment removed: "BootLog.txt"
https://bugs.launchpad.net/ubuntu/+source/xserver-xorg-video-intel/+bug/1439580/+attachment/4364239/+files/BootLog.txt
** Attachment removed: "BootDmesg.txt"
https://bugs.launchpad.net/ubuntu/+source/xserver-xorg-video-intel/+bug/1439580/+attachment/4364238/+files/BootDmesg.txt
** Summary changed:
- X crash on some Intel cards
+ X crashes
** Changed in: xserver-xorg-video-intel (Ubuntu)
Importance: Undecided => Low
** Changed in: xserver-xorg-video-intel (Ubuntu)
Status: Confirmed => Incomplete
--
You received this bug notification because you are a member of Desktop
Packages, which is subscribed to xserver-xorg-video-intel in Ubuntu.
https://bugs.launchpad.net/bugs/1439580
Title:
X crashes
Status in xserver-xorg-video-intel package in Ubuntu:
Incomplete
Bug description:
X crashes on LibreOffice print dialog.
How to reproduce:
just open attached X_crash_on_ LibreOffice print dialog.odt and try to print it by pressing Ctrl+P or from menu, do not use quick print, problem appears on print dialog
---
.tmp.unity.support.test.0:
.tmp.unity.support.test.1:
ApportVersion: 2.14.1-0ubuntu3.8
Architecture: i386
CompizPlugins: No value set for `/apps/compiz-1/general/screen0/options/active_plugins'
CompositorRunning: None
DistUpgraded: Fresh install
DistroCodename: trusty
DistroRelease: Ubuntu 14.04
DistroVariant: ubuntu
GraphicsCard:
Intel Corporation Mobile 945GM/GMS, 943/940GML Express Integrated Graphics Controller [8086:27a2] (rev 03) (prog-if 00 [VGA controller])
Subsystem: Acer Incorporated [ALI] Device [1025:0090]
Subsystem: Acer Incorporated [ALI] Device [1025:0090]
MachineType: Acer Aspire 5610
Package: xserver-xorg-video-intel 2:2.99.910-0ubuntu1.4
PackageArchitecture: i386
PccardctlIdent:
Socket 0:
no product info available
PccardctlStatus:
Socket 0:
no card
ProcKernelCmdLine: BOOT_IMAGE=/boot/vmlinuz-3.13.0-48-generic root=UUID=553b2bee-bd63-4cbd-9b0d-b6cad76f10e5 ro quiet splash vt.handoff=7
ProcVersionSignature: Ubuntu 3.13.0-48.80-generic 3.13.11-ckt16
Tags: trusty ubuntu
Uname: Linux 3.13.0-48-generic i686
UpgradeStatus: No upgrade log present (probably fresh install)
UserGroups:
_MarkForUpload: True
dmi.bios.date: 01/09/2007
dmi.bios.vendor: Acer
dmi.bios.version: V3.33
dmi.board.name: Grapevine
dmi.board.vendor: Acer
dmi.board.version: N/A
dmi.chassis.type: 10
dmi.chassis.vendor: Acer
dmi.chassis.version: N/A
dmi.modalias: dmi:bvnAcer:bvrV3.33:bd01/09/2007:svnAcer:pnAspire5610:pvrV3.33:rvnAcer:rnGrapevine:rvrN/A:cvnAcer:ct10:cvrN/A:
dmi.product.name: Aspire 5610
dmi.product.version: V3.33
dmi.sys.vendor: Acer
version.compiz: compiz 1:0.9.11.3+14.04.20150122-0ubuntu1
version.libdrm2: libdrm2 2.4.56-1~ubuntu2
version.libgl1-mesa-dri: libgl1-mesa-dri 10.1.3-0ubuntu0.4
version.libgl1-mesa-dri-experimental: libgl1-mesa-dri-experimental N/A
version.libgl1-mesa-glx: libgl1-mesa-glx 10.1.3-0ubuntu0.4
version.xserver-xorg-core: xserver-xorg-core 2:1.15.1-0ubuntu2.7
version.xserver-xorg-input-evdev: xserver-xorg-input-evdev 1:2.8.2-1ubuntu2
version.xserver-xorg-video-ati: xserver-xorg-video-ati 1:7.3.0-1ubuntu3.1
version.xserver-xorg-video-intel: xserver-xorg-video-intel 2:2.99.910-0ubuntu1.4
version.xserver-xorg-video-nouveau: xserver-xorg-video-nouveau 1:1.0.10-1ubuntu2
xserver.bootTime: Thu Apr 2 11:55:46 2015
xserver.configfile: default
xserver.devices:
input Power Button KEYBOARD, id 6
input Power Button KEYBOARD, id 7
input Sleep Button KEYBOARD, id 8
input AT Translated Set 2 keyboard KEYBOARD, id 9
input SynPS/2 Synaptics TouchPad TOUCHPAD, id 10
xserver.errors:
xserver.logfile: /var/log/Xorg.0.log
xserver.outputs:
product id 51712
vendor LPL
xserver.version: 2:1.15.1-0ubuntu2.7
To manage notifications about this bug go to:
https://bugs.launchpad.net/ubuntu/+source/xserver-xorg-video-intel/+bug/1439580/+subscriptions
References
