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[Launchpad Bug Tracker <1420811@xxxxxxxxxxxxxxxxxx>]

Status changed to 'Confirmed' because the bug affects multiple users.

** Changed in: thunderbird (Ubuntu)
       Status: New => Confirmed

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https://bugs.launchpad.net/bugs/1420811

Title:
  frequent Thunderbird crashes

Status in thunderbird package in Ubuntu:
  Confirmed

Bug description:
  Thunderbird crashes multiple times a day for me.  I think it tends to
  be when closing a message window (either when sending a new message,
  or just clicking close button to close an existing message window) but
  despite it happening quite frequently I haven't been able to discern a
  clear pattern or reliably reproduce it.  The GUI simply disappears,
  the underlying process is still active (so to remedy I have to kill
  that process and then restart).

  I'm on an up-to-date 14.04 LTS, it's been doing this for many weeks
  (i.e., not a brand new update that caused it).

  ProblemType: Bug
  DistroRelease: Ubuntu 14.04
  Package: thunderbird 1:31.4.0+build1-0ubuntu0.14.04.1
  ProcVersionSignature: Ubuntu 3.13.0-45.74-generic 3.13.11-ckt13
  Uname: Linux 3.13.0-45-generic i686
  AddonCompatCheckDisabled: False
  ApportVersion: 2.14.1-0ubuntu3.6
  Architecture: i386
  AudioDevicesInUse:
   USER        PID ACCESS COMMAND
   /dev/snd/controlC1:  jane       2510 F.... pulseaudio
   /dev/snd/controlC0:  jane       2510 F.... pulseaudio
  BuildID: 20150112185318
  Channel: Unavailable
  CurrentDesktop: Unity
  Date: Wed Feb 11 13:29:28 2015
  ForcedLayersAccel: False
  IfupdownConfig:
   # interfaces(5) file used by ifup(8) and ifdown(8)
   auto lo
   iface lo inet loopback
  IncompatibleExtensions:
   English (GB) Language Pack - langpack-en-GB@xxxxxxxxxxxxxxxxxxxxxxx
   Thunderbird (default) - {972ce4c6-7e08-4474-a285-3208198ce6fd}
  InstallationDate: Installed on 2014-05-01 (285 days ago)
  InstallationMedia: Ubuntu 14.04 LTS "Trusty Tahr" - Release i386 (20140417)
  IpRoute:
   default via 10.20.64.1 dev eth0  proto static 
   10.20.64.0/21 dev eth0  proto kernel  scope link  src 10.20.69.241  metric 1 
   10.20.64.0/21 dev wlan1  proto kernel  scope link  src 10.20.66.26  metric 9
  PrefSources:
   prefs.js
   user.js
   [Profile]/extensions/{847b3a00-7ab1-11d4-8f02-006008948af5}/defaults/preferences/enigmail.js
   [Profile]/extensions/{CC3C233D-6668-41bc-AAEB-F3A1D1D594F5}/defaults/preferences/mailredirect.js
   [Profile]/extensions/{a62ef8ec-5fdc-40c2-873c-223b8a6925cc}/defaults/preferences/preferences.js
  Profiles: Profile0 (Default) - LastVersion=31.4.0/20150112185318 (In use)
  RelatedPackageVersions:
   google-talkplugin 5.40.2.0-1
   rhythmbox-mozilla 3.0.2-0ubuntu2
   totem-mozilla     3.10.1-1ubuntu4
  RunningIncompatibleAddons: True
  SourcePackage: thunderbird
  UpgradeStatus: No upgrade log present (probably fresh install)
  dmi.bios.date: 04/09/2012
  dmi.bios.vendor: Dell Inc.
  dmi.bios.version: A04
  dmi.board.name: 085X6F
  dmi.board.vendor: Dell Inc.
  dmi.board.version: A00
  dmi.chassis.type: 8
  dmi.chassis.vendor: Dell Inc.
  dmi.chassis.version: 0.1
  dmi.modalias: dmi:bvnDellInc.:bvrA04:bd04/09/2012:svnDellInc.:pnDellSystemXPSL321X:pvr:rvnDellInc.:rn085X6F:rvrA00:cvnDellInc.:ct8:cvr0.1:
  dmi.product.name: Dell System XPS L321X
  dmi.sys.vendor: Dell Inc.

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