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Message #142956
[Bug 1420811] Re: frequent Thunderbird crashes
Status changed to 'Confirmed' because the bug affects multiple users.
** Changed in: thunderbird (Ubuntu)
Status: New => Confirmed
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https://bugs.launchpad.net/bugs/1420811
Title:
frequent Thunderbird crashes
Status in thunderbird package in Ubuntu:
Confirmed
Bug description:
Thunderbird crashes multiple times a day for me. I think it tends to
be when closing a message window (either when sending a new message,
or just clicking close button to close an existing message window) but
despite it happening quite frequently I haven't been able to discern a
clear pattern or reliably reproduce it. The GUI simply disappears,
the underlying process is still active (so to remedy I have to kill
that process and then restart).
I'm on an up-to-date 14.04 LTS, it's been doing this for many weeks
(i.e., not a brand new update that caused it).
ProblemType: Bug
DistroRelease: Ubuntu 14.04
Package: thunderbird 1:31.4.0+build1-0ubuntu0.14.04.1
ProcVersionSignature: Ubuntu 3.13.0-45.74-generic 3.13.11-ckt13
Uname: Linux 3.13.0-45-generic i686
AddonCompatCheckDisabled: False
ApportVersion: 2.14.1-0ubuntu3.6
Architecture: i386
AudioDevicesInUse:
USER PID ACCESS COMMAND
/dev/snd/controlC1: jane 2510 F.... pulseaudio
/dev/snd/controlC0: jane 2510 F.... pulseaudio
BuildID: 20150112185318
Channel: Unavailable
CurrentDesktop: Unity
Date: Wed Feb 11 13:29:28 2015
ForcedLayersAccel: False
IfupdownConfig:
# interfaces(5) file used by ifup(8) and ifdown(8)
auto lo
iface lo inet loopback
IncompatibleExtensions:
English (GB) Language Pack - langpack-en-GB@xxxxxxxxxxxxxxxxxxxxxxx
Thunderbird (default) - {972ce4c6-7e08-4474-a285-3208198ce6fd}
InstallationDate: Installed on 2014-05-01 (285 days ago)
InstallationMedia: Ubuntu 14.04 LTS "Trusty Tahr" - Release i386 (20140417)
IpRoute:
default via 10.20.64.1 dev eth0 proto static
10.20.64.0/21 dev eth0 proto kernel scope link src 10.20.69.241 metric 1
10.20.64.0/21 dev wlan1 proto kernel scope link src 10.20.66.26 metric 9
PrefSources:
prefs.js
user.js
[Profile]/extensions/{847b3a00-7ab1-11d4-8f02-006008948af5}/defaults/preferences/enigmail.js
[Profile]/extensions/{CC3C233D-6668-41bc-AAEB-F3A1D1D594F5}/defaults/preferences/mailredirect.js
[Profile]/extensions/{a62ef8ec-5fdc-40c2-873c-223b8a6925cc}/defaults/preferences/preferences.js
Profiles: Profile0 (Default) - LastVersion=31.4.0/20150112185318 (In use)
RelatedPackageVersions:
google-talkplugin 5.40.2.0-1
rhythmbox-mozilla 3.0.2-0ubuntu2
totem-mozilla 3.10.1-1ubuntu4
RunningIncompatibleAddons: True
SourcePackage: thunderbird
UpgradeStatus: No upgrade log present (probably fresh install)
dmi.bios.date: 04/09/2012
dmi.bios.vendor: Dell Inc.
dmi.bios.version: A04
dmi.board.name: 085X6F
dmi.board.vendor: Dell Inc.
dmi.board.version: A00
dmi.chassis.type: 8
dmi.chassis.vendor: Dell Inc.
dmi.chassis.version: 0.1
dmi.modalias: dmi:bvnDellInc.:bvrA04:bd04/09/2012:svnDellInc.:pnDellSystemXPSL321X:pvr:rvnDellInc.:rn085X6F:rvrA00:cvnDellInc.:ct8:cvr0.1:
dmi.product.name: Dell System XPS L321X
dmi.sys.vendor: Dell Inc.
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References