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[Bug 1318403] Re: Firefox continuously freezes and freezes the rest of the system (Ubuntu 14.04)

To: desktop-packages@xxxxxxxxxxxxxxxxxxx
From: Stan Williams <1318403@xxxxxxxxxxxxxxxxxx>
Date: Fri, 16 Oct 2015 07:47:58 -0000
Reply-to: Bug 1318403 <1318403@xxxxxxxxxxxxxxxxxx>
Sender: bounces@xxxxxxxxxxxxx
Addendum:
I checked All the logs in Var/log and  there was no record of what is happening that I could find.
Also , I forgot to give system specs.

00:00.0 Host bridge: Intel Corporation 4th Gen Core Processor DRAM Controller (rev 06)
	Subsystem: Hewlett-Packard Company Device 2af7
	Flags: bus master, fast devsel, latency 0
	Capabilities: <access denied>
	Kernel driver in use: hsw_uncore

00:02.0 VGA compatible controller: Intel Corporation Device 041e (rev 06) (prog-if 00 [VGA controller])
	Subsystem: Hewlett-Packard Company Device 2af7
	Flags: bus master, fast devsel, latency 0, IRQ 47
	Memory at f7800000 (64-bit, non-prefetchable) [size=4M]
	Memory at e0000000 (64-bit, prefetchable) [size=256M]
	I/O ports at f000 [size=64]
	Expansion ROM at <unassigned> [disabled]
	Capabilities: <access denied>
	Kernel driver in use: i915

00:14.0 USB controller: Intel Corporation 8 Series/C220 Series Chipset Family USB xHCI (rev 05) (prog-if 30 [XHCI])
	Subsystem: Hewlett-Packard Company Device 2af7
	Flags: bus master, medium devsel, latency 0, IRQ 43
	Memory at f7e00000 (64-bit, non-prefetchable) [size=64K]
	Capabilities: <access denied>
	Kernel driver in use: xhci_hcd

00:16.0 Communication controller: Intel Corporation 8 Series/C220 Series Chipset Family MEI Controller #1 (rev 04)
	Subsystem: Hewlett-Packard Company Device 2af7
	Flags: bus master, fast devsel, latency 0, IRQ 46
	Memory at f7e1a000 (64-bit, non-prefetchable) [size=16]
	Capabilities: <access denied>
	Kernel driver in use: mei_me

00:1a.0 USB controller: Intel Corporation 8 Series/C220 Series Chipset Family USB EHCI #2 (rev 05) (prog-if 20 [EHCI])
	Subsystem: Hewlett-Packard Company Device 2af7
	Flags: bus master, medium devsel, latency 0, IRQ 16
	Memory at f7e18000 (32-bit, non-prefetchable) [size=1K]
	Capabilities: <access denied>
	Kernel driver in use: ehci-pci

00:1b.0 Audio device: Intel Corporation 8 Series/C220 Series Chipset High Definition Audio Controller (rev 05)
	Subsystem: Hewlett-Packard Company Device 2af7
	Flags: bus master, fast devsel, latency 0, IRQ 48
	Memory at f7e10000 (64-bit, non-prefetchable) [size=16K]
	Capabilities: <access denied>
	Kernel driver in use: snd_hda_intel

00:1c.0 PCI bridge: Intel Corporation 8 Series/C220 Series Chipset Family PCI Express Root Port #1 (rev d5) (prog-if 00 [Normal decode])
	Flags: bus master, fast devsel, latency 0
	Bus: primary=00, secondary=01, subordinate=01, sec-latency=0
	I/O behind bridge: 00002000-00002fff
	Memory behind bridge: df200000-df3fffff
	Prefetchable memory behind bridge: 00000000df400000-00000000df5fffff
	Capabilities: <access denied>
	Kernel driver in use: pcieport

00:1c.5 PCI bridge: Intel Corporation 8 Series/C220 Series Chipset Family PCI Express Root Port #6 (rev d5) (prog-if 00 [Normal decode])
	Flags: bus master, fast devsel, latency 0
	Bus: primary=00, secondary=02, subordinate=02, sec-latency=0
	Memory behind bridge: f7d00000-f7dfffff
	Capabilities: <access denied>
	Kernel driver in use: pcieport

00:1c.6 PCI bridge: Intel Corporation 8 Series/C220 Series Chipset Family PCI Express Root Port #7 (rev d5) (prog-if 00 [Normal decode])
	Flags: bus master, fast devsel, latency 0
	Bus: primary=00, secondary=03, subordinate=03, sec-latency=0
	I/O behind bridge: 0000e000-0000efff
	Memory behind bridge: f7c00000-f7cfffff
	Prefetchable memory behind bridge: 00000000f0000000-00000000f00fffff
	Capabilities: <access denied>
	Kernel driver in use: pcieport

00:1d.0 USB controller: Intel Corporation 8 Series/C220 Series Chipset Family USB EHCI #1 (rev 05) (prog-if 20 [EHCI])
	Subsystem: Hewlett-Packard Company Device 2af7
	Flags: bus master, medium devsel, latency 0, IRQ 23
	Memory at f7e17000 (32-bit, non-prefetchable) [size=1K]
	Capabilities: <access denied>
	Kernel driver in use: ehci-pci

00:1f.0 ISA bridge: Intel Corporation H87 Express LPC Controller (rev 05)
	Subsystem: Hewlett-Packard Company Device 2af7
	Flags: bus master, medium devsel, latency 0
	Capabilities: <access denied>
	Kernel driver in use: lpc_ich

00:1f.2 SATA controller: Intel Corporation 8 Series/C220 Series Chipset Family 6-port SATA Controller 1 [AHCI mode] (rev 05) (prog-if 01 [AHCI 1.0])
	Subsystem: Hewlett-Packard Company Device 2af7
	Flags: bus master, 66MHz, medium devsel, latency 0, IRQ 44
	I/O ports at f0b0 [size=8]
	I/O ports at f0a0 [size=4]
	I/O ports at f090 [size=8]
	I/O ports at f080 [size=4]
	I/O ports at f060 [size=32]
	Memory at f7e16000 (32-bit, non-prefetchable) [size=2K]
	Capabilities: <access denied>
	Kernel driver in use: ahci

00:1f.3 SMBus: Intel Corporation 8 Series/C220 Series Chipset Family SMBus Controller (rev 05)
	Subsystem: Hewlett-Packard Company Device 2af7
	Flags: medium devsel, IRQ 255
	Memory at f7e15000 (64-bit, non-prefetchable) [size=256]
	I/O ports at f040 [size=32]

02:00.0 Network controller: Qualcomm Atheros AR9485 Wireless Network Adapter (rev 01)
	Subsystem: Hewlett-Packard Company AR9485/HB125 802.11bgn 1×1 Wi-Fi Adapter
	Flags: bus master, fast devsel, latency 0, IRQ 17
	Memory at f7d00000 (64-bit, non-prefetchable) [size=512K]
	Expansion ROM at f7d80000 [disabled] [size=64K]
	Capabilities: <access denied>
	Kernel driver in use: ath9k

03:00.0 Ethernet controller: Realtek Semiconductor Co., Ltd. RTL8111/8168/8411 PCI Express Gigabit Ethernet Controller (rev 0c)
	Subsystem: Hewlett-Packard Company Device 2af7
	Flags: bus master, fast devsel, latency 0, IRQ 45
	I/O ports at e000 [size=256]
	Memory at f7c00000 (64-bit, non-prefetchable) [size=4K]
	Memory at f0000000 (64-bit, prefetchable) [size=16K]
	Capabilities: <access denied>
	Kernel driver in use: r8169

stan@sum1:~$ clear

stan@sum1:~$ sudo lspci -v
[sudo] password for stan: 
00:00.0 Host bridge: Intel Corporation 4th Gen Core Processor DRAM Controller (rev 06)
	Subsystem: Hewlett-Packard Company Device 2af7
	Flags: bus master, fast devsel, latency 0
	Capabilities: [e0] Vendor Specific Information: Len=0c <?>
	Kernel driver in use: hsw_uncore

00:02.0 VGA compatible controller: Intel Corporation Device 041e (rev 06) (prog-if 00 [VGA controller])
	Subsystem: Hewlett-Packard Company Device 2af7
	Flags: bus master, fast devsel, latency 0, IRQ 47
	Memory at f7800000 (64-bit, non-prefetchable) [size=4M]
	Memory at e0000000 (64-bit, prefetchable) [size=256M]
	I/O ports at f000 [size=64]
	Expansion ROM at <unassigned> [disabled]
	Capabilities: [90] MSI: Enable+ Count=1/1 Maskable- 64bit-
	Capabilities: [d0] Power Management version 2
	Capabilities: [a4] PCI Advanced Features
	Kernel driver in use: i915

00:14.0 USB controller: Intel Corporation 8 Series/C220 Series Chipset Family USB xHCI (rev 05) (prog-if 30 [XHCI])
	Subsystem: Hewlett-Packard Company Device 2af7
	Flags: bus master, medium devsel, latency 0, IRQ 43
	Memory at f7e00000 (64-bit, non-prefetchable) [size=64K]
	Capabilities: [70] Power Management version 2
	Capabilities: [80] MSI: Enable+ Count=1/8 Maskable- 64bit+
	Kernel driver in use: xhci_hcd

00:16.0 Communication controller: Intel Corporation 8 Series/C220 Series Chipset Family MEI Controller #1 (rev 04)
	Subsystem: Hewlett-Packard Company Device 2af7
	Flags: bus master, fast devsel, latency 0, IRQ 46
	Memory at f7e1a000 (64-bit, non-prefetchable) [size=16]
	Capabilities: [50] Power Management version 3
	Capabilities: [8c] MSI: Enable+ Count=1/1 Maskable- 64bit+
	Kernel driver in use: mei_me

00:1a.0 USB controller: Intel Corporation 8 Series/C220 Series Chipset Family USB EHCI #2 (rev 05) (prog-if 20 [EHCI])
	Subsystem: Hewlett-Packard Company Device 2af7
	Flags: bus master, medium devsel, latency 0, IRQ 16
	Memory at f7e18000 (32-bit, non-prefetchable) [size=1K]
	Capabilities: [50] Power Management version 2
	Capabilities: [58] Debug port: BAR=1 offset=00a0
	Capabilities: [98] PCI Advanced Features
	Kernel driver in use: ehci-pci

00:1b.0 Audio device: Intel Corporation 8 Series/C220 Series Chipset High Definition Audio Controller (rev 05)
	Subsystem: Hewlett-Packard Company Device 2af7
	Flags: bus master, fast devsel, latency 0, IRQ 48
	Memory at f7e10000 (64-bit, non-prefetchable) [size=16K]
	Capabilities: [50] Power Management version 2
	Capabilities: [60] MSI: Enable+ Count=1/1 Maskable- 64bit+
	Capabilities: [70] Express Root Complex Integrated Endpoint, MSI 00
	Capabilities: [100] Virtual Channel
	Kernel driver in use: snd_hda_intel

00:1c.0 PCI bridge: Intel Corporation 8 Series/C220 Series Chipset Family PCI Express Root Port #1 (rev d5) (prog-if 00 [Normal decode])
	Flags: bus master, fast devsel, latency 0
	Bus: primary=00, secondary=01, subordinate=01, sec-latency=0
	I/O behind bridge: 00002000-00002fff
	Memory behind bridge: df200000-df3fffff
	Prefetchable memory behind bridge: 00000000df400000-00000000df5fffff
	Capabilities: [40] Express Root Port (Slot+), MSI 00
	Capabilities: [80] MSI: Enable+ Count=1/1 Maskable- 64bit-
	Capabilities: [90] Subsystem: Hewlett-Packard Company Device 2af7
	Capabilities: [a0] Power Management version 3
	Kernel driver in use: pcieport

00:1c.5 PCI bridge: Intel Corporation 8 Series/C220 Series Chipset Family PCI Express Root Port #6 (rev d5) (prog-if 00 [Normal decode])
	Flags: bus master, fast devsel, latency 0
	Bus: primary=00, secondary=02, subordinate=02, sec-latency=0
	Memory behind bridge: f7d00000-f7dfffff
	Capabilities: [40] Express Root Port (Slot+), MSI 00
	Capabilities: [80] MSI: Enable+ Count=1/1 Maskable- 64bit-
	Capabilities: [90] Subsystem: Hewlett-Packard Company Device 2af7
	Capabilities: [a0] Power Management version 3
	Kernel driver in use: pcieport

00:1c.6 PCI bridge: Intel Corporation 8 Series/C220 Series Chipset Family PCI Express Root Port #7 (rev d5) (prog-if 00 [Normal decode])
	Flags: bus master, fast devsel, latency 0
	Bus: primary=00, secondary=03, subordinate=03, sec-latency=0
	I/O behind bridge: 0000e000-0000efff
	Memory behind bridge: f7c00000-f7cfffff
	Prefetchable memory behind bridge: 00000000f0000000-00000000f00fffff
	Capabilities: [40] Express Root Port (Slot+), MSI 00
	Capabilities: [80] MSI: Enable+ Count=1/1 Maskable- 64bit-
	Capabilities: [90] Subsystem: Hewlett-Packard Company Device 2af7
	Capabilities: [a0] Power Management version 3
	Kernel driver in use: pcieport

00:1d.0 USB controller: Intel Corporation 8 Series/C220 Series Chipset Family USB EHCI #1 (rev 05) (prog-if 20 [EHCI])
	Subsystem: Hewlett-Packard Company Device 2af7
	Flags: bus master, medium devsel, latency 0, IRQ 23
	Memory at f7e17000 (32-bit, non-prefetchable) [size=1K]
	Capabilities: [50] Power Management version 2
	Capabilities: [58] Debug port: BAR=1 offset=00a0
	Capabilities: [98] PCI Advanced Features
	Kernel driver in use: ehci-pci

00:1f.0 ISA bridge: Intel Corporation H87 Express LPC Controller (rev 05)
	Subsystem: Hewlett-Packard Company Device 2af7
	Flags: bus master, medium devsel, latency 0
	Capabilities: [e0] Vendor Specific Information: Len=0c <?>
	Kernel driver in use: lpc_ich

00:1f.2 SATA controller: Intel Corporation 8 Series/C220 Series Chipset Family 6-port SATA Controller 1 [AHCI mode] (rev 05) (prog-if 01 [AHCI 1.0])
	Subsystem: Hewlett-Packard Company Device 2af7
	Flags: bus master, 66MHz, medium devsel, latency 0, IRQ 44
	I/O ports at f0b0 [size=8]
	I/O ports at f0a0 [size=4]
	I/O ports at f090 [size=8]
	I/O ports at f080 [size=4]
	I/O ports at f060 [size=32]
	Memory at f7e16000 (32-bit, non-prefetchable) [size=2K]
	Capabilities: [80] MSI: Enable+ Count=1/1 Maskable- 64bit-
	Capabilities: [70] Power Management version 3
	Capabilities: [a8] SATA HBA v1.0
	Kernel driver in use: ahci

00:1f.3 SMBus: Intel Corporation 8 Series/C220 Series Chipset Family SMBus Controller (rev 05)
	Subsystem: Hewlett-Packard Company Device 2af7
	Flags: medium devsel, IRQ 255
	Memory at f7e15000 (64-bit, non-prefetchable) [size=256]
	I/O ports at f040 [size=32]

02:00.0 Network controller: Qualcomm Atheros AR9485 Wireless Network Adapter (rev 01)
	Subsystem: Hewlett-Packard Company AR9485/HB125 802.11bgn 1×1 Wi-Fi Adapter
	Flags: bus master, fast devsel, latency 0, IRQ 17
	Memory at f7d00000 (64-bit, non-prefetchable) [size=512K]
	Expansion ROM at f7d80000 [disabled] [size=64K]
	Capabilities: [40] Power Management version 2
	Capabilities: [50] MSI: Enable- Count=1/4 Maskable+ 64bit+
	Capabilities: [70] Express Endpoint, MSI 00
	Capabilities: [100] Advanced Error Reporting
	Capabilities: [140] Virtual Channel
	Capabilities: [160] Device Serial Number 00-00-00-00-00-00-00-00
	Kernel driver in use: ath9k

03:00.0 Ethernet controller: Realtek Semiconductor Co., Ltd. RTL8111/8168/8411 PCI Express Gigabit Ethernet Controller (rev 0c)
	Subsystem: Hewlett-Packard Company Device 2af7
	Flags: bus master, fast devsel, latency 0, IRQ 45
	I/O ports at e000 [size=256]
	Memory at f7c00000 (64-bit, non-prefetchable) [size=4K]
	Memory at f0000000 (64-bit, prefetchable) [size=16K]
	Capabilities: [40] Power Management version 3
	Capabilities: [50] MSI: Enable+ Count=1/1 Maskable- 64bit+
	Capabilities: [70] Express Endpoint, MSI 01
	Capabilities: [b0] MSI-X: Enable- Count=4 Masked-
	Capabilities: [d0] Vital Product Data
	Capabilities: [100] Advanced Error Reporting
	Capabilities: [140] Virtual Channel
	Capabilities: [160] Device Serial Number 01-00-00-00-68-4c-e0-00
	Capabilities: [170] Latency Tolerance Reporting
	Kernel driver in use: r8169

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You received this bug notification because you are a member of Desktop
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https://bugs.launchpad.net/bugs/1318403

Title:
  Firefox continuously freezes and freezes the rest of the system
  (Ubuntu 14.04)

Status in firefox package in Ubuntu:
  Confirmed
Status in mozillateam-ppa package in Ubuntu:
  Confirmed

Bug description:
  Important Update: The problem is solved when I erased .mozilla folder
  (locate in /home) and reopen firefox to recreate the folder
  '.mozilla'. Maybe a corrupt file or bad writing.

  Problem:
  Without opening Firefox, the computer works perfectly, but when you open and use Firefox starts the first freeze, and the whole system starts to become extremely slow. If I try to close Firefox and reopen it back, says there is an open process that I must close. In "No Add-ons mode" the same problem happens.

  ProblemType: Bug
  DistroRelease: Ubuntu 14.04
  Package: firefox 30.0~b2+build1-0ubuntu0.14.04.2
  ProcVersionSignature: Ubuntu 3.13.0-24.47-generic 3.13.9
  Uname: Linux 3.13.0-24-generic x86_64
  AddonCompatCheckDisabled: False
  ApportVersion: 2.14.1-0ubuntu3
  Architecture: amd64
  AudioDevicesInUse:
   USER        PID ACCESS COMMAND
   /dev/snd/controlC1:  juan       2032 F.... pulseaudio
   /dev/snd/controlC0:  juan       2032 F.... pulseaudio
  BuildID: 20140508142553
  Channel: Unavailable
  CurrentDesktop: Unity
  Date: Sun May 11 16:14:11 2014
  Extensions: extensions.sqlite corrupt or missing
  ForcedLayersAccel: False
  IfupdownConfig:
   # interfaces(5) file used by ifup(8) and ifdown(8)
   auto lo
   iface lo inet loopback
  IncompatibleExtensions: Unavailable (corrupt or non-existant compatibility.ini or extensions.sqlite)
  InstallationDate: Installed on 2014-04-18 (22 days ago)
  InstallationMedia: Ubuntu 14.04 LTS "Trusty Tahr" - Release amd64 (20140417)
  IpRoute:
   default via 192.168.0.1 dev eth0  proto static
   192.168.0.0/24 dev eth0  proto kernel  scope link  src 192.168.0.100  metric 1
  IwConfig:
   eth0      no wireless extensions.

   lo        no wireless extensions.
  Locales: extensions.sqlite corrupt or missing
  PrefSources: prefs.js
  Profiles: Profile0 (Default) - LastVersion=30.0/20140508142553 (In use)
  RelatedPackageVersions:
   rhythmbox-mozilla 3.0.2-0ubuntu2
   totem-mozilla     3.10.1-1ubuntu4
  RfKill:

  RunningIncompatibleAddons: False
  SourcePackage: firefox
  Themes: extensions.sqlite corrupt or missing
  UpgradeStatus: No upgrade log present (probably fresh install)
  dmi.bios.date: 06/21/2011
  dmi.bios.vendor: American Megatrends Inc.
  dmi.bios.version: P1.20
  dmi.board.name: H61M-VS
  dmi.board.vendor: ASRock
  dmi.chassis.asset.tag: To Be Filled By O.E.M.
  dmi.chassis.type: 3
  dmi.chassis.vendor: To Be Filled By O.E.M.
  dmi.chassis.version: To Be Filled By O.E.M.
  dmi.modalias: dmi:bvnAmericanMegatrendsInc.:bvrP1.20:bd06/21/2011:svnToBeFilledByO.E.M.:pnToBeFilledByO.E.M.:pvrToBeFilledByO.E.M.:rvnASRock:rnH61M-VS:rvr:cvnToBeFilledByO.E.M.:ct3:cvrToBeFilledByO.E.M.:
  dmi.product.name: To Be Filled By O.E.M.
  dmi.product.version: To Be Filled By O.E.M.
  dmi.sys.vendor: To Be Filled By O.E.M.

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