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[Bug 1500387] Re: System boots to a black screen and the customer has to close the lid and reopen it to trigger a DPMS event and then video is restored

 

Adam Carter, it will help immensely if you filed a new report via a terminal:
ubuntu-bug xorg

Please ensure you have the package xdiagnose installed, and that you
click the Yes button for attaching additional debugging information.

Also, please feel free to subscribe me to it.

** Changed in: xorg (Ubuntu)
       Status: Confirmed => Incomplete

** Tags removed: apport-collected compiz-0.9 ubuntu vivid

** Attachment removed: "BootLog.txt"
   https://bugs.launchpad.net/ubuntu/+source/xorg/+bug/1500387/+attachment/4496220/+files/BootLog.txt

** Attachment removed: "CurrentDmesg.txt"
   https://bugs.launchpad.net/ubuntu/+source/xorg/+bug/1500387/+attachment/4496221/+files/CurrentDmesg.txt

** Attachment removed: "Dependencies.txt"
   https://bugs.launchpad.net/ubuntu/+source/xorg/+bug/1500387/+attachment/4496222/+files/Dependencies.txt

** Attachment removed: "DpkgLog.txt"
   https://bugs.launchpad.net/ubuntu/+source/xorg/+bug/1500387/+attachment/4496223/+files/DpkgLog.txt

** Attachment removed: "JournalErrors.txt"
   https://bugs.launchpad.net/ubuntu/+source/xorg/+bug/1500387/+attachment/4496224/+files/JournalErrors.txt

** Attachment removed: "Lspci.txt"
   https://bugs.launchpad.net/ubuntu/+source/xorg/+bug/1500387/+attachment/4496225/+files/Lspci.txt

** Attachment removed: "Lsusb.txt"
   https://bugs.launchpad.net/ubuntu/+source/xorg/+bug/1500387/+attachment/4496226/+files/Lsusb.txt

** Attachment removed: "ProcCpuinfo.txt"
   https://bugs.launchpad.net/ubuntu/+source/xorg/+bug/1500387/+attachment/4496227/+files/ProcCpuinfo.txt

** Attachment removed: "ProcInterrupts.txt"
   https://bugs.launchpad.net/ubuntu/+source/xorg/+bug/1500387/+attachment/4496228/+files/ProcInterrupts.txt

** Attachment removed: "ProcModules.txt"
   https://bugs.launchpad.net/ubuntu/+source/xorg/+bug/1500387/+attachment/4496229/+files/ProcModules.txt

** Attachment removed: "UdevDb.txt"
   https://bugs.launchpad.net/ubuntu/+source/xorg/+bug/1500387/+attachment/4496230/+files/UdevDb.txt

** Attachment removed: "XorgLog.txt"
   https://bugs.launchpad.net/ubuntu/+source/xorg/+bug/1500387/+attachment/4496231/+files/XorgLog.txt

** Attachment removed: "XorgLogOld.txt"
   https://bugs.launchpad.net/ubuntu/+source/xorg/+bug/1500387/+attachment/4496232/+files/XorgLogOld.txt

** Attachment removed: "Xrandr.txt"
   https://bugs.launchpad.net/ubuntu/+source/xorg/+bug/1500387/+attachment/4496233/+files/Xrandr.txt

** Attachment removed: "xdpyinfo.txt"
   https://bugs.launchpad.net/ubuntu/+source/xorg/+bug/1500387/+attachment/4496234/+files/xdpyinfo.txt

** Attachment removed: "xserver.devices.txt"
   https://bugs.launchpad.net/ubuntu/+source/xorg/+bug/1500387/+attachment/4496235/+files/xserver.devices.txt

-- 
You received this bug notification because you are a member of Desktop
Packages, which is subscribed to xorg in Ubuntu.
https://bugs.launchpad.net/bugs/1500387

Title:
  System boots to a black screen and the customer has to close the lid
  and reopen it to trigger a DPMS event and then video is restored

Status in xorg package in Ubuntu:
  Incomplete

Bug description:
  [Summary]
  System boots to a black screen and the customer has to close the lid and reopen it to trigger a DPMS event and then video is restored

  [Reproduce Steps]
  1. System boots to a black screen
  2. Close the lid and reopen it

  [Results]
  Expected: Normal boot
  Actual: Blank screen

  [Additional Information]
  CID:
  Base Image:
  Product Name: "Ubuntu 14.04.3 LTS" on Dell XPS 13 9343
  BIOS Version: A05
  Kernel Version: 3.13.0-63-generic
  CPU: Intel(R) Core(TM) i5-5200U CPU @ 2.20GHz
  GPU: Intel Corporation Broadwell-U Integrated Graphics (rev 09)

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