desktop-packages team mailing list archive

[Bob Fusinato <1515761@xxxxxxxxxxxxxxxxxx>]

Public bug reported:

We have many MS word doc files that we have been accessing without error using libreoffice for years.  After running trusty update on my wife's machine she is no longer able to open the files without error.  There is a long delay after opening file after which a pop up dialog appears with the following message ....
"Document file 'xxxx.doc' is locked for editing by: Unknown User
   Open document read-only or open a copy of the document for editing."

Selecting "copy" results in creation of an empty file and application
hangup (requiring kill -9).

Selecting "open read only" opens the file which you can save with
another name.  That file then opens and appears to be correct.  However,
there are way too many files to do this on every one.  Any business
would be prompted to ditch libreoffice (and possibly ubuntu)
immediately.

I can access the files with my ubuntu desktop which has not been
recently updated (last libreoffice update was in May of 2015).  This
version of libreoffice opens the exact same files without error.

Selecting the history in ubuntu software center indicates that libreoffice writer was last updated on the machine with the with the error on 10 November 2015 (3.5.7-0ubuntu7, 3.5.7-0ubuntu8).
MS word files had been opened successfully on that machine on 28 October 2015 (and possibly later)
The error was discovered 11 Nov, 2015

ProblemType: Bug
DistroRelease: Ubuntu 14.04
Package: libreoffice-core 1:4.2.8-0ubuntu3
ProcVersionSignature: Ubuntu 3.16.0-53.72~14.04.1-generic 3.16.7-ckt18
Uname: Linux 3.16.0-53-generic x86_64
ApportVersion: 2.14.1-0ubuntu3.18
Architecture: amd64
CurrentDesktop: Unity
Date: Thu Nov 12 14:35:29 2015
ExecutablePath: /usr/lib/libreoffice/program/soffice.bin
InstallationDate: Installed on 2015-02-25 (260 days ago)
InstallationMedia: Ubuntu 14.04.2 LTS "Trusty Tahr" - Release amd64 (20150218.1)
ProcEnviron:
 LANGUAGE=en_US
 PATH=(custom, no user)
 XDG_RUNTIME_DIR=<set>
 LANG=en_US.UTF-8
 SHELL=/bin/bash
SourcePackage: libreoffice
UpgradeStatus: No upgrade log present (probably fresh install)

** Affects: libreoffice (Ubuntu)
     Importance: Undecided
         Status: New


** Tags: amd64 apport-bug trusty

-- 
You received this bug notification because you are a member of Desktop
Packages, which is subscribed to libreoffice in Ubuntu.
https://bugs.launchpad.net/bugs/1515761

Title:
  Libre office writer reports error when opening MS Word files after
  running recent trusty update.

Status in libreoffice package in Ubuntu:
  New

Bug description:
  We have many MS word doc files that we have been accessing without error using libreoffice for years.  After running trusty update on my wife's machine she is no longer able to open the files without error.  There is a long delay after opening file after which a pop up dialog appears with the following message ....
  "Document file 'xxxx.doc' is locked for editing by: Unknown User
     Open document read-only or open a copy of the document for editing."

  Selecting "copy" results in creation of an empty file and application
  hangup (requiring kill -9).

  Selecting "open read only" opens the file which you can save with
  another name.  That file then opens and appears to be correct.
  However, there are way too many files to do this on every one.  Any
  business would be prompted to ditch libreoffice (and possibly ubuntu)
  immediately.

  I can access the files with my ubuntu desktop which has not been
  recently updated (last libreoffice update was in May of 2015).  This
  version of libreoffice opens the exact same files without error.

  Selecting the history in ubuntu software center indicates that libreoffice writer was last updated on the machine with the with the error on 10 November 2015 (3.5.7-0ubuntu7, 3.5.7-0ubuntu8).
  MS word files had been opened successfully on that machine on 28 October 2015 (and possibly later)
  The error was discovered 11 Nov, 2015

  ProblemType: Bug
  DistroRelease: Ubuntu 14.04
  Package: libreoffice-core 1:4.2.8-0ubuntu3
  ProcVersionSignature: Ubuntu 3.16.0-53.72~14.04.1-generic 3.16.7-ckt18
  Uname: Linux 3.16.0-53-generic x86_64
  ApportVersion: 2.14.1-0ubuntu3.18
  Architecture: amd64
  CurrentDesktop: Unity
  Date: Thu Nov 12 14:35:29 2015
  ExecutablePath: /usr/lib/libreoffice/program/soffice.bin
  InstallationDate: Installed on 2015-02-25 (260 days ago)
  InstallationMedia: Ubuntu 14.04.2 LTS "Trusty Tahr" - Release amd64 (20150218.1)
  ProcEnviron:
   LANGUAGE=en_US
   PATH=(custom, no user)
   XDG_RUNTIME_DIR=<set>
   LANG=en_US.UTF-8
   SHELL=/bin/bash
  SourcePackage: libreoffice
  UpgradeStatus: No upgrade log present (probably fresh install)

To manage notifications about this bug go to:
https://bugs.launchpad.net/ubuntu/+source/libreoffice/+bug/1515761/+subscriptions