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[Bug 1526415] [NEW] after upgrade printer properties not recognized (paper, duplex etc)

 

Public bug reported:

after an upgrade from ubuntu 15.04 to 15.10 the print dialogs (eg in
okular, firefox etc) do not display any printer properties and do not
allow to change anything. for example, default paper setting for our
main printer is now in okular "Letter" while it's clearly an "A4"
printer. in okular and firefox one cannot change the duplex options
anymore.

in short: while remote printers are still recognized and listed, it
seems their settings are not.

while my clients are version 2.1.0, our institute cups server runs
version 1.5.3 and i don't see any easy way we can force them to upgrade
it.

i tried to force the lower version by stopping both cups services (cups
and cups-browsed) and creating an /etc/cups/client.conf with ServerName
x.y.z/version=1.1 but it seems this is not supported anymore. lpstat
does not see any printers but the "add /version=1.1" message is still
issued, although obviously not supported. are these inconsistencies any
indication of a possible bug?

ProblemType: Bug
DistroRelease: Ubuntu 15.10
Package: cups 2.1.0-4ubuntu3
ProcVersionSignature: Ubuntu 4.2.0-19.23-generic 4.2.6
Uname: Linux 4.2.0-19-generic x86_64
ApportVersion: 2.19.1-0ubuntu5
Architecture: amd64
CupsErrorLog:
 
CurrentDesktop: XFCE
Date: Tue Dec 15 17:06:19 2015
InstallationDate: Installed on 2014-10-21 (420 days ago)
InstallationMedia: Ubuntu 14.04.1 LTS "Trusty Tahr" - Release amd64 (20140722.2)
MachineType: FUJITSU ESPRIMO P920
Papersize: a4
ProcKernelCmdLine: BOOT_IMAGE=/boot/vmlinuz-4.2.0-19-generic root=UUID=32705539-7b51-428b-ac41-c448145dea7d ro
SourcePackage: cups
UpgradeStatus: Upgraded to wily on 2015-12-03 (12 days ago)
dmi.bios.date: 10/23/2014
dmi.bios.vendor: FUJITSU // American Megatrends Inc.
dmi.bios.version: V4.6.5.4 R1.30.0 for D3222-A1x
dmi.board.name: D3222-A1
dmi.board.vendor: FUJITSU
dmi.board.version: S26361-D3222-A1
dmi.chassis.type: 6
dmi.chassis.vendor: FUJITSU
dmi.chassis.version: C$WX02
dmi.modalias: dmi:bvnFUJITSU//AmericanMegatrendsInc.:bvrV4.6.5.4R1.30.0forD3222-A1x:bd10/23/2014:svnFUJITSU:pnESPRIMOP920:pvr:rvnFUJITSU:rnD3222-A1:rvrS26361-D3222-A1:cvnFUJITSU:ct6:cvrC$WX02:
dmi.product.name: ESPRIMO P920
dmi.sys.vendor: FUJITSU

** Affects: cups (Ubuntu)
     Importance: Undecided
         Status: New


** Tags: amd64 apparmor apport-bug wily

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https://bugs.launchpad.net/bugs/1526415

Title:
  after upgrade printer properties not recognized (paper, duplex etc)

Status in cups package in Ubuntu:
  New

Bug description:
  after an upgrade from ubuntu 15.04 to 15.10 the print dialogs (eg in
  okular, firefox etc) do not display any printer properties and do not
  allow to change anything. for example, default paper setting for our
  main printer is now in okular "Letter" while it's clearly an "A4"
  printer. in okular and firefox one cannot change the duplex options
  anymore.

  in short: while remote printers are still recognized and listed, it
  seems their settings are not.

  while my clients are version 2.1.0, our institute cups server runs
  version 1.5.3 and i don't see any easy way we can force them to
  upgrade it.

  i tried to force the lower version by stopping both cups services
  (cups and cups-browsed) and creating an /etc/cups/client.conf with
  ServerName x.y.z/version=1.1 but it seems this is not supported
  anymore. lpstat does not see any printers but the "add /version=1.1"
  message is still issued, although obviously not supported. are these
  inconsistencies any indication of a possible bug?

  ProblemType: Bug
  DistroRelease: Ubuntu 15.10
  Package: cups 2.1.0-4ubuntu3
  ProcVersionSignature: Ubuntu 4.2.0-19.23-generic 4.2.6
  Uname: Linux 4.2.0-19-generic x86_64
  ApportVersion: 2.19.1-0ubuntu5
  Architecture: amd64
  CupsErrorLog:
   
  CurrentDesktop: XFCE
  Date: Tue Dec 15 17:06:19 2015
  InstallationDate: Installed on 2014-10-21 (420 days ago)
  InstallationMedia: Ubuntu 14.04.1 LTS "Trusty Tahr" - Release amd64 (20140722.2)
  MachineType: FUJITSU ESPRIMO P920
  Papersize: a4
  ProcKernelCmdLine: BOOT_IMAGE=/boot/vmlinuz-4.2.0-19-generic root=UUID=32705539-7b51-428b-ac41-c448145dea7d ro
  SourcePackage: cups
  UpgradeStatus: Upgraded to wily on 2015-12-03 (12 days ago)
  dmi.bios.date: 10/23/2014
  dmi.bios.vendor: FUJITSU // American Megatrends Inc.
  dmi.bios.version: V4.6.5.4 R1.30.0 for D3222-A1x
  dmi.board.name: D3222-A1
  dmi.board.vendor: FUJITSU
  dmi.board.version: S26361-D3222-A1
  dmi.chassis.type: 6
  dmi.chassis.vendor: FUJITSU
  dmi.chassis.version: C$WX02
  dmi.modalias: dmi:bvnFUJITSU//AmericanMegatrendsInc.:bvrV4.6.5.4R1.30.0forD3222-A1x:bd10/23/2014:svnFUJITSU:pnESPRIMOP920:pvr:rvnFUJITSU:rnD3222-A1:rvrS26361-D3222-A1:cvnFUJITSU:ct6:cvrC$WX02:
  dmi.product.name: ESPRIMO P920
  dmi.sys.vendor: FUJITSU

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