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[Bug 1383710] Re: failure to download license keys

To: desktop-packages@xxxxxxxxxxxxxxxxxxx
From: Rodney Dawes <1383710@xxxxxxxxxxxxxxxxxx>
Date: Fri, 18 Dec 2015 21:55:19 -0000
Reply-to: Bug 1383710 <1383710@xxxxxxxxxxxxxxxxxx>
Sender: bounces@xxxxxxxxxxxxx
** Project changed: software-center => software-center (Ubuntu)

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https://bugs.launchpad.net/bugs/1383710

Title:
  failure to download license keys

Status in software-center package in Ubuntu:
  New

Bug description:
  I've had several reports about issues downloading the license key for
  Quick 'n Easy Web Builder, but none of the customers included much
  useful information until today.  Below is one customer's USC log while
  trying to install it.  Hopefully there is enough information to be
  useful.

  Technical Details about your purchase:
  https://software-center.ubuntu.com/subscription/1944011/

  (snip)

  2014-10-15 14:20:06,565 - softwarecenter.ui.gtk3.app - INFO - setting up
  proxy 'None'

  2014-10-15 14:20:06,945 - softwarecenter.backend.reviews - WARNING - Could
  not get usefulness from server, no username in config file

  2014-10-15 14:20:06,948 - softwarecenter.plugin - INFO - activating plugin
  '<module 'webapps_activation' from
  '/usr/share/software-center/softwarecenter/plugins/webapps_activation.pyc'>'

  
  2014-10-15 14:20:06,988 - softwarecenter.db.pkginfo_impl.aptcache - INFO -
  aptcache.open()

  2014-10-15 14:20:07,371 - softwarecenter.backend.reviews - WARNING - error
  creating bsddb: '(22, 'Invalid argument -- BDB0054 illegal flag combination
  specified to DB_ENV->open')' (corrupted?)

  2014-10-15 14:20:07,372 - softwarecenter.backend.reviews - ERROR - trying
  to repair DB failed

  Traceback (most recent call last):

  File
  "/usr/share/software-center/softwarecenter/backend/reviews/__init__.py",
  line 358, in _save_review_stats_cache_blocking

  self._dump_bsddbm_for_unity(outfile, outdir)

  File
  "/usr/share/software-center/softwarecenter/backend/reviews/__init__.py",
  line 377, in _dump_bsddbm_for_unity

  0600)

  DBInvalidArgError: (22, 'Invalid argument -- BDB0054 illegal flag
  combination specified to DB_ENV->open')

  /usr/lib/python2.7/dist-packages/gi/overrides/GLib.py:535: Warning: Source
  ID 68 was not found when attempting to remove it

  return super(MainContext, self).iteration(may_block)

  2014-10-15 14:20:08,800 - softwarecenter.ui.gtk3.views.lobbyview - WARNING
  - skipping exhibit for: 'u'leadwerks\r\nleadwerks-indie'' not available

  /usr/bin/software-center:184: Warning: Source ID 149 was not found when
  attempting to remove it

  Gtk.main()

  /usr/lib/python2.7/dist-packages/gi/overrides/GLib.py:523: Warning: Source
  ID 20 was not found when attempting to remove it

  super(MainLoop, self).run()

  /usr/lib/python2.7/dist-packages/gi/overrides/GLib.py:535: Warning: Source
  ID 30 was not found when attempting to remove it

  return super(MainContext, self).iteration(may_block)

  2014-10-15 14:20:16,834 - softwarecenter.db.utils - INFO -
  software-center-agent finished with status 0

  /usr/share/software-center/softwarecenter/ui/gtk3/widgets/exhibits.py:404:
  Warning: Source ID 332 was not found when attempting to remove it

  GLib.source_remove(self._timeout)

  /usr/bin/software-center:184: Warning: Source ID 2222 was not found when
  attempting to remove it

  Gtk.main()

  /usr/bin/software-center:184: Warning: Source ID 2324 was not found when
  attempting to remove it

  Gtk.main()

  /usr/bin/software-center:184: Warning: Source ID 2220 was not found when
  attempting to remove it

  Gtk.main()

  2014-10-15 14:20:33,328 - softwarecenter.backend - INFO -
  add_repo_add_key_and_install_app() '
  private-ppa.launchpad.net/commercial-ppa-uploaders/quick-n-easy-web-builder-2/ubuntu
  trusty main' '33E0E91BDD8E7F4B53837F09E131728675254D99'
  'quick-n-easy-web-builder'

  2014-10-15 14:20:42,885 - softwarecenter.backend - INFO -
  add_sources_list_entry()

  2014-10-15 14:20:43,087 - softwarecenter.backend - INFO -
  add_vendor_key_from_keyserver()

  /usr/share/software-center/softwarecenter/backend/installbackend_impl/aptd.py:764:
  Warning: Source ID 5752 was not found when attempting to remove it

  GLib.source_remove(self._progress_signal)

  /usr/share/software-center/softwarecenter/ui/gtk3/models/pendingstore.py:64:
  Warning: Source ID 5753 was not found when attempting to remove it

  GLib.source_remove(sig)

  /usr/share/software-center/softwarecenter/ui/gtk3/models/pendingstore.py:64:
  Warning: Source ID 5754 was not found when attempting to remove it

  GLib.source_remove(sig)

  /usr/share/software-center/softwarecenter/ui/gtk3/models/pendingstore.py:64:
  Warning: Source ID 5755 was not found when attempting to remove it

  GLib.source_remove(sig)

  /usr/share/software-center/softwarecenter/ui/gtk3/models/pendingstore.py:64:
  Warning: Source ID 5756 was not found when attempting to remove it

  GLib.source_remove(sig)

  /usr/share/software-center/softwarecenter/ui/gtk3/models/pendingstore.py:64:
  Warning: Source ID 5757 was not found when attempting to remove it

  GLib.source_remove(sig)

  2014-10-15 14:20:43,091 - softwarecenter.db.pkginfo_impl.aptcache - INFO -
  aptcache.open()

  2014-10-15 14:20:45,483 - softwarecenter.db.pkginfo_impl.aptcache - INFO -
  aptcache.open()

  2014-10-15 14:20:47,893 - softwarecenter.db.pkginfo_impl.aptcache - INFO -
  aptcache.open()

  2014-10-15 14:20:50,347 - softwarecenter.backend - INFO -
  reload_for_commercial_repo()

  2014-10-15 14:20:50,347 - softwarecenter.backend - INFO -
  _reload_for_commercial_repo() Quick 'n Easy Web Builder 2 (already
  purchased),quick-n-easy-web-builder

  /usr/bin/software-center:184: Warning: value "101.000000" of type 'gdouble'
  is invalid or out of range for property 'value' of type 'gint'

  Gtk.main()

  /usr/share/software-center/softwarecenter/backend/installbackend_impl/aptd.py:764:
  Warning: Source ID 5837 was not found when attempting to remove it

  GLib.source_remove(self._progress_signal)

  /usr/share/software-center/softwarecenter/ui/gtk3/models/pendingstore.py:64:
  Warning: Source ID 5839 was not found when attempting to remove it

  GLib.source_remove(sig)

  /usr/share/software-center/softwarecenter/ui/gtk3/models/pendingstore.py:64:
  Warning: Source ID 5840 was not found when attempting to remove it

  GLib.source_remove(sig)

  /usr/share/software-center/softwarecenter/ui/gtk3/models/pendingstore.py:64:
  Warning: Source ID 5841 was not found when attempting to remove it

  GLib.source_remove(sig)

  /usr/share/software-center/softwarecenter/ui/gtk3/models/pendingstore.py:64:
  Warning: Source ID 5842 was not found when attempting to remove it

  GLib.source_remove(sig)

  /usr/share/software-center/softwarecenter/ui/gtk3/models/pendingstore.py:64:
  Warning: Source ID 5843 was not found when attempting to remove it

  GLib.source_remove(sig)

  /usr/share/software-center/softwarecenter/backend/installbackend_impl/aptd.py:764:
  Warning: Source ID 5849 was not found when attempting to remove it

  GLib.source_remove(self._progress_signal)

  /usr/share/software-center/softwarecenter/ui/gtk3/models/pendingstore.py:64:
  Warning: Source ID 5851 was not found when attempting to remove it

  GLib.source_remove(sig)

  /usr/share/software-center/softwarecenter/ui/gtk3/models/pendingstore.py:64:
  Warning: Source ID 5852 was not found when attempting to remove it

  GLib.source_remove(sig)

  /usr/share/software-center/softwarecenter/ui/gtk3/models/pendingstore.py:64:
  Warning: Source ID 5853 was not found when attempting to remove it

  GLib.source_remove(sig)

  /usr/share/software-center/softwarecenter/ui/gtk3/models/pendingstore.py:64:
  Warning: Source ID 5854 was not found when attempting to remove it

  GLib.source_remove(sig)

  /usr/share/software-center/softwarecenter/ui/gtk3/models/pendingstore.py:64:
  Warning: Source ID 5855 was not found when attempting to remove it

  GLib.source_remove(sig)

  /usr/share/software-center/softwarecenter/ui/gtk3/models/pendingstore.py:64:
  Warning: Source ID 5856 was not found when attempting to remove it

  GLib.source_remove(sig)

  /usr/share/software-center/softwarecenter/ui/gtk3/models/pendingstore.py:64:
  Warning: Source ID 5857 was not found when attempting to remove it

  GLib.source_remove(sig)

  /usr/share/software-center/softwarecenter/ui/gtk3/models/pendingstore.py:64:
  Warning: Source ID 5858 was not found when attempting to remove it

  GLib.source_remove(sig)

  /usr/share/software-center/softwarecenter/ui/gtk3/models/pendingstore.py:64:
  Warning: Source ID 5859 was not found when attempting to remove it

  GLib.source_remove(sig)

  /usr/share/software-center/softwarecenter/ui/gtk3/models/pendingstore.py:64:
  Warning: Source ID 5860 was not found when attempting to remove it

  GLib.source_remove(sig)

  2014-10-15 14:20:54,977 - softwarecenter.db.pkginfo_impl.aptcache - INFO -
  aptcache.open()

  /usr/lib/python2.7/dist-packages/gi/overrides/GLib.py:535: Warning: value
  "101.000000" of type 'gdouble' is invalid or out of range for property
  'value' of type 'gint'

  return super(MainContext, self).iteration(may_block)

  /usr/share/software-center/softwarecenter/ui/gtk3/widgets/exhibits.py:404:
  Warning: Source ID 2844 was not found when attempting to remove it

  GLib.source_remove(self._timeout)

  /usr/share/software-center/softwarecenter/backend/installbackend_impl/aptd.py:764:
  Warning: Source ID 5864 was not found when attempting to remove it

  GLib.source_remove(self._progress_signal)

  /usr/share/software-center/softwarecenter/ui/gtk3/models/pendingstore.py:64:
  Warning: Source ID 5866 was not found when attempting to remove it

  GLib.source_remove(sig)

  /usr/share/software-center/softwarecenter/ui/gtk3/models/pendingstore.py:64:
  Warning: Source ID 5867 was not found when attempting to remove it

  GLib.source_remove(sig)

  /usr/share/software-center/softwarecenter/ui/gtk3/models/pendingstore.py:64:
  Warning: Source ID 5868 was not found when attempting to remove it

  GLib.source_remove(sig)

  /usr/share/software-center/softwarecenter/ui/gtk3/models/pendingstore.py:64:
  Warning: Source ID 5869 was not found when attempting to remove it

  GLib.source_remove(sig)

  /usr/share/software-center/softwarecenter/ui/gtk3/models/pendingstore.py:64:
  Warning: Source ID 5870 was not found when attempting to remove it

  GLib.source_remove(sig)

  2014-10-15 14:20:56,289 - softwarecenter.backend - INFO -
  _on_reload_for_add_repo_and_install_app_finished() <AptTransaction object
  at 0x7fc291dd6d70 (aptdaemon+client+AptTransaction at 0x3c45760)> True
  Quick 'n Easy Web Builder 2 (already purchased),quick-n-easy-web-builder

  2014-10-15 14:20:56,290 - softwarecenter.backend - INFO - looking for
  '/var/lib/apt/lists/private-ppa.launchpad.net_commercial-ppa-uploaders_quick-n-easy-web-builder-2_ubuntu_dists_trusty_Release.gpg'

  
  2014-10-15 14:20:56,599 - softwarecenter.backend - INFO - install_package()

  2014-10-15 14:20:56,600 - softwarecenter.db.pkginfo_impl.aptcache - INFO -
  aptcache.open()

  2014-10-15 14:20:57,455 - softwarecenter.backend - INFO -
  run_transaction()

  2014-10-15 14:20:58,114 - softwarecenter.backend - WARNING -
  _on_trans_error: 'TransactionFailed(u"error-no-package: Package
  quick-n-easy-web-builder isn't available",)' '<AptTransaction object at
  0x7fc291a3da50 (aptdaemon+client+AptTransaction at 0x3c19a20)>'
  'quick-n-easy-web-builder'

  2014-10-15 14:20:58,300 - softwarecenter.backend - INFO - adding license
  key for 'quick-n-easy-web-builder'

  2014-10-15 14:20:58,305 - softwarecenter.db.pkginfo_impl.aptcache - INFO -
  aptcache.open()

  /usr/share/software-center/softwarecenter/backend/installbackend_impl/aptd.py:764:
  Warning: Source ID 6264 was not found when attempting to remove it

  GLib.source_remove(self._progress_signal)

  /usr/share/software-center/softwarecenter/backend/installbackend_impl/aptd.py:764:
  Warning: Source ID 6857 was not found when attempting to remove it

  GLib.source_remove(self._progress_signal)

  /usr/share/software-center/softwarecenter/ui/gtk3/models/pendingstore.py:64:
  Warning: Source ID 6859 was not found when attempting to remove it

  GLib.source_remove(sig)

  /usr/share/software-center/softwarecenter/ui/gtk3/models/pendingstore.py:64:
  Warning: Source ID 6860 was not found when attempting to remove it

  GLib.source_remove(sig)

  /usr/share/software-center/softwarecenter/ui/gtk3/models/pendingstore.py:64:
  Warning: Source ID 6861 was not found when attempting to remove it

  GLib.source_remove(sig)

  /usr/share/software-center/softwarecenter/ui/gtk3/models/pendingstore.py:64:
  Warning: Source ID 6862 was not found when attempting to remove it

  GLib.source_remove(sig)

  /usr/share/software-center/softwarecenter/ui/gtk3/models/pendingstore.py:64:
  Warning: Source ID 6863 was not found when attempting to remove it

  GLib.source_remove(sig)

  2014-10-15 14:21:00,677 - softwarecenter.backend - ERROR - error in
  _on_trans_finished 'Error: Failed to download the license key

  The license key which allows you to use this piece of software could not be
  downloaded. Please check your network connection.

  
   Transaction failed: Failed to download the license key

  Failed to get the license key from the server.'

  2014-10-15 14:21:06,199 - softwarecenter.db.pkginfo_impl.aptcache - INFO -
  aptcache.open()

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