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[Pascal De Vuyst <pascal.devuyst@xxxxxxxxx>]

Thanks!

** Changed in: system-config-printer (Ubuntu)
       Status: Confirmed => Fix Released

** Package changed: system-config-printer (Fedora) => system-config-
printer

** Changed in: system-config-printer
   Importance: Unknown => Undecided

** Changed in: system-config-printer
       Status: Unknown => New

** Changed in: system-config-printer
 Remote watch: Red Hat Bugzilla #1052203 => None

** Changed in: system-config-printer
       Status: New => Fix Released

-- 
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https://bugs.launchpad.net/bugs/1334446

Title:
  Installing printer driver via control panel hangs

Status in System Config Printer:
  Fix Released
Status in system-config-printer package in Ubuntu:
  Fix Released

Bug description:
  Trying to add a printer via system settings.
  Got to a messagebox that said "Installing driver openprinting-gutenprint.  Installing..."
  and then hung at 50% progress.

  ps shows that dpkg and dpkg-preconfigure terminated, but no parent
  reaped them:

  dank     16336  0.6  0.9 1212316 111316 ?      Sl   14:17   0:05 /usr/bin/python /usr/share/system-config-printer/system-config-printer.py
  dank     16434  0.0  0.0 238912 11924 ?        Sl   14:22   0:00 /usr/bin/python /usr/share/system-config-printer/install-printerdriver.py openprinting-gutenprint deb http://www.openprinting.org/download/printdriver/debian/ lsb3.2 contrib F8897B6F00075648E248B7EC24CBF5474CFD1E2F
  root     16438  2.4  0.8 298400 99004 ?        SNl  14:22   0:13 /usr/bin/python3 /usr/sbin/aptd
  root     16606  0.0  0.4 298400 57456 pts/39   SNs+ 14:23   0:00 /usr/bin/python3 /usr/sbin/aptd
  root     16607  0.0  0.0      0     0 pts/39   ZN+  14:23   0:00 [dpkg] <defunct>
  root     16608  0.0  0.0   4444   648 pts/39   SN+  14:23   0:00 /bin/sh -c /usr/sbin/dpkg-preconfigure --apt || true
  root     16609  0.0  0.1  64272 15816 pts/39   SN+  14:23   0:00 /usr/bin/perl -w /usr/sbin/dpkg-preconfigure --apt
  root     16611  0.0  0.0      0     0 pts/39   ZN+  14:23   0:00 [dpkg-preconfigu] <defunct>

  Clicking cancel on the messagebox did nothing; everything was still
  hung.

  Looks like this was mentioned once before,
  http://ubuntuforums.org/showthread.php?t=2186209

  Doing kill -HUP to the process "/usr/bin/python /usr/share/system-config-printer/system-config-printer.py"
  unblocked everything, and dpkg-cache policy reported that openprinting-gutenprint was installed.
  Control panel still didn't show the printer I'd wanted, so I tried it again, and this time it completed (slowly).

  ProblemType: Bug
  DistroRelease: Ubuntu 14.04
  Package: system-config-printer-gnome 1.4.3+20140219-0ubuntu2.1
  ProcVersionSignature: Ubuntu 3.13.0-29.53-generic 3.13.11.2
  Uname: Linux 3.13.0-29-generic x86_64
  NonfreeKernelModules: nvidia
  ApportVersion: 2.14.1-0ubuntu3.2
  Architecture: amd64
  CupsErrorLog: Error: [Errno 13] Permission denied: '/var/log/cups/error_log'
  CurrentDesktop: Unity
  CurrentDmesg: Error: command ['sh', '-c', 'dmesg | comm -13 --nocheck-order /var/log/dmesg -'] failed with exit code 1: comm: /var/log/dmesg: Permission denied
  Date: Wed Jun 25 14:31:21 2014
  Lpstat: device for EPSON-Stylus-CX6600: ipps://trudge.local:631/printers/EPSON_Stylus_CX6600
  MachineType: Dell Inc. Precision WorkStation T7500
  PackageArchitecture: all
  Papersize: letter
  ProcKernelCmdLine: BOOT_IMAGE=/boot/vmlinuz-3.13.0-29-generic root=UUID=114bd4a5-fd4b-4701-8155-506c50cb9da9 ro nomdmonddf nomdmonisw nomdmonddf nomdmonisw
  SourcePackage: system-config-printer
  UpgradeStatus: No upgrade log present (probably fresh install)
  dmi.bios.date: 10/30/2011
  dmi.bios.vendor: Dell Inc.
  dmi.bios.version: A12
  dmi.board.name: 06FW8P
  dmi.board.vendor: Dell Inc.
  dmi.board.version: A02
  dmi.chassis.type: 7
  dmi.chassis.vendor: Dell Inc.
  dmi.modalias: dmi:bvnDellInc.:bvrA12:bd10/30/2011:svnDellInc.:pnPrecisionWorkStationT7500:pvr:rvnDellInc.:rn06FW8P:rvrA02:cvnDellInc.:ct7:cvr:
  dmi.product.name: Precision WorkStation T7500
  dmi.sys.vendor: Dell Inc.

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