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[John Moulding <sapjsm@xxxxxxxxx>]

Public bug reported:

No sound, either on headphones or internal speakers.  Have been all over
forums, tried every fix I can find.  The installation is new, and it's
on a new Dell 5559.

Sound is not muted, and I believe the settings are correct, but it's
hard to be sure, as each answer I find seems to have slightly differing
advice, albeit a lot in common.

Would be really helpful if your best and most complete FAQ answers were
locked in one place, sorted by Ubuntu release:  otherwise there's no way
to tell which helpful suggestions/solutions are really correct.

ProblemType: Bug
DistroRelease: Ubuntu 14.04
Package: alsa-base 1.0.25+dfsg-0ubuntu4
ProcVersionSignature: Ubuntu 3.13.0-74.118-generic 3.13.11-ckt30
Uname: Linux 3.13.0-74-generic x86_64
ApportVersion: 2.14.1-0ubuntu3.19
Architecture: amd64
AudioDevicesInUse:
 USER        PID ACCESS COMMAND
 /dev/snd/controlC0:  john       2107 F.... pulseaudio
CurrentDesktop: Unity
Date: Wed Dec 30 14:25:38 2015
EcryptfsInUse: Yes
InstallationDate: Installed on 2015-12-24 (6 days ago)
InstallationMedia: Ubuntu 14.04 LTS "Trusty Tahr" - Release amd64 (20140417)
PackageArchitecture: all
SourcePackage: alsa-driver
Symptom: audio
Symptom_AlsaPlaybackTest: ALSA playback test through plughw:PCH failed
Symptom_AlsaPlaybackTestStderr:
 W r i t e   e r r o r :   - 5 , I n p u t / o u t p u t   e r r o r 
  x r u n _ r e c o v e r y   f a i l e d :   - 5 , I n p u t / o u t p u t   e r r o r 
  T r a n s f e r   f a i l e d :   I n p u t / o u t p u t   e r r o r
Symptom_Card: Built-in Audio - HDA Intel PCH
Symptom_DevicesInUse:
 USER        PID ACCESS COMMAND
 /dev/snd/controlC0:  john       2107 F.... pulseaudio
Symptom_Jack: Speaker, Internal
Symptom_Type: No sound at all
Title: [Inspiron 5559, Realtek ALC255, Speaker, Internal] No sound at all
UpgradeStatus: No upgrade log present (probably fresh install)
dmi.bios.date: 09/16/2015
dmi.bios.vendor: Dell Inc.
dmi.bios.version: 1.0.6
dmi.board.name: 0664DJ
dmi.board.vendor: Dell Inc.
dmi.board.version: A00
dmi.chassis.type: 9
dmi.chassis.vendor: Dell Inc.
dmi.modalias: dmi:bvnDellInc.:bvr1.0.6:bd09/16/2015:svnDellInc.:pnInspiron5559:pvr:rvnDellInc.:rn0664DJ:rvrA00:cvnDellInc.:ct9:cvr:
dmi.product.name: Inspiron 5559
dmi.sys.vendor: Dell Inc.

** Affects: alsa-driver (Ubuntu)
     Importance: Undecided
         Status: New


** Tags: amd64 apport-bug trusty

-- 
You received this bug notification because you are a member of Desktop
Packages, which is subscribed to alsa-driver in Ubuntu.
https://bugs.launchpad.net/bugs/1530142

Title:
  [Inspiron 5559, Realtek ALC255, Speaker, Internal] No sound at all

Status in alsa-driver package in Ubuntu:
  New

Bug description:
  No sound, either on headphones or internal speakers.  Have been all
  over forums, tried every fix I can find.  The installation is new, and
  it's on a new Dell 5559.

  Sound is not muted, and I believe the settings are correct, but it's
  hard to be sure, as each answer I find seems to have slightly
  differing advice, albeit a lot in common.

  Would be really helpful if your best and most complete FAQ answers
  were locked in one place, sorted by Ubuntu release:  otherwise there's
  no way to tell which helpful suggestions/solutions are really correct.

  ProblemType: Bug
  DistroRelease: Ubuntu 14.04
  Package: alsa-base 1.0.25+dfsg-0ubuntu4
  ProcVersionSignature: Ubuntu 3.13.0-74.118-generic 3.13.11-ckt30
  Uname: Linux 3.13.0-74-generic x86_64
  ApportVersion: 2.14.1-0ubuntu3.19
  Architecture: amd64
  AudioDevicesInUse:
   USER        PID ACCESS COMMAND
   /dev/snd/controlC0:  john       2107 F.... pulseaudio
  CurrentDesktop: Unity
  Date: Wed Dec 30 14:25:38 2015
  EcryptfsInUse: Yes
  InstallationDate: Installed on 2015-12-24 (6 days ago)
  InstallationMedia: Ubuntu 14.04 LTS "Trusty Tahr" - Release amd64 (20140417)
  PackageArchitecture: all
  SourcePackage: alsa-driver
  Symptom: audio
  Symptom_AlsaPlaybackTest: ALSA playback test through plughw:PCH failed
  Symptom_AlsaPlaybackTestStderr:
   W r i t e   e r r o r :   - 5 , I n p u t / o u t p u t   e r r o r 
    x r u n _ r e c o v e r y   f a i l e d :   - 5 , I n p u t / o u t p u t   e r r o r 
    T r a n s f e r   f a i l e d :   I n p u t / o u t p u t   e r r o r
  Symptom_Card: Built-in Audio - HDA Intel PCH
  Symptom_DevicesInUse:
   USER        PID ACCESS COMMAND
   /dev/snd/controlC0:  john       2107 F.... pulseaudio
  Symptom_Jack: Speaker, Internal
  Symptom_Type: No sound at all
  Title: [Inspiron 5559, Realtek ALC255, Speaker, Internal] No sound at all
  UpgradeStatus: No upgrade log present (probably fresh install)
  dmi.bios.date: 09/16/2015
  dmi.bios.vendor: Dell Inc.
  dmi.bios.version: 1.0.6
  dmi.board.name: 0664DJ
  dmi.board.vendor: Dell Inc.
  dmi.board.version: A00
  dmi.chassis.type: 9
  dmi.chassis.vendor: Dell Inc.
  dmi.modalias: dmi:bvnDellInc.:bvr1.0.6:bd09/16/2015:svnDellInc.:pnInspiron5559:pvr:rvnDellInc.:rn0664DJ:rvrA00:cvnDellInc.:ct9:cvr:
  dmi.product.name: Inspiron 5559
  dmi.sys.vendor: Dell Inc.

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