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[Bug 559331] Re: Permanent "Printer-out-of-paper" message.

 

As of Ubuntu 15.10, a get-around is this:

sudo systemctl stop cups && sudo sed --in-place '/Reason media-empty-
warning/d' /etc/cups/printers.conf; sudo systemctl start cups

Check the status:
$ system-config-printer
double-click your printer
in left pane, select Ink/Toner Levels
Under Status Messages either (bad):
- Printer 'xyz' is out of paper.
or (good):
There are no status messages for this printer.

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https://bugs.launchpad.net/bugs/559331

Title:
  Permanent "Printer-out-of-paper" message.

Status in cups package in Ubuntu:
  Confirmed

Bug description:
  Binary package hint: cups

  This probably has to do with CUPS. Version: 1.4.1- 4ubuntu2.4 (latest
  on Karmic).

  I was printing a document when the printer was out of paper and got a
  message that "The printer is out of paper". I went to reload it and
  clicked resume on the printer and printing carried on normally.

  From this point on, the message "The printer is out of paper" is permanently stuck on the printer. 
  - Every time i print, i get the message "The printer is out of paper", but the printing occurs without errors. 
  - The configuration tool (system-config-printer 1.1.12) shows the printer with the red error sign. When viewing the properties of said printer, in the "Ink/Toner Levels" section, i have the "Status Message":  "Printer HP-Officejet-Pro-k550 is out of paper". If i click refresh then i get a "CUPS server error": "There was an error during the CUPS operation: 'client-error-document-format-not-supported'." (Not sure this is relevant). 

  
  Removing and reinstalling the printer fixes this.

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