desktop-packages team mailing list archive

[Pascal De Vuyst <pascal.devuyst@xxxxxxxxx>]

Please provide
https://wiki.ubuntu.com/DebuggingPrintingProblems#USB_printer_does_not_print_or_prints_garbage

** Changed in: cups (Ubuntu)
       Status: New => Incomplete

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https://bugs.launchpad.net/bugs/1451183

Title:
  printing job (multiple-page PDF) stops half way, status stays
  'processing'

Status in cups package in Ubuntu:
  Incomplete

Bug description:
  When printing a multiple-file pdf page sent from Adobe PDF Reader
  (other situations not tested), a printing job starts as normal, but
  gets stuck after one or 1,5 page. Both CUPS and the printer display
  say 'processing', the page gets stuck wherever the printer stopped
  printing.

  Curious thing: after a full reboot (Shut Down... -> Restart), the
  printer starts the job again, then (often) does finish it.

  ProblemType: Bug
  DistroRelease: Ubuntu 14.04
  Package: cups 1.7.2-0ubuntu1.5
  ProcVersionSignature: Ubuntu 3.13.0-44.73-generic 3.13.11-ckt12
  Uname: Linux 3.13.0-44-generic x86_64
  ApportVersion: 2.14.1-0ubuntu3.10
  Architecture: amd64
  CurrentDesktop: Unity
  Date: Sun May  3 14:17:20 2015
  EcryptfsInUse: Yes
  InstallationDate: Installed on 2014-06-10 (326 days ago)
  InstallationMedia: Ubuntu 14.04 LTS "Trusty Tahr" - Release amd64 (20140417)
  KernLog:
   
  Lpstat: device for HP-Photosmart-2570-series: hp:/usb/Photosmart_2570_series?serial=MY722312F404DY
  MachineType: ECS G43T-3L
  Papersize: a4
  PpdFiles: HP-Photosmart-2570-series: HP Photosmart 2570 Series, hpcups 3.14.3
  ProcKernelCmdLine: BOOT_IMAGE=/vmlinuz-3.13.0-44-generic root=/dev/mapper/ubuntu--vg-root ro quiet splash vt.handoff=7
  SourcePackage: cups
  UpgradeStatus: No upgrade log present (probably fresh install)
  dmi.bios.date: 04/10/2009
  dmi.bios.vendor: American Megatrends Inc.
  dmi.bios.version: 080015
  dmi.board.asset.tag: To Be Filled By O.E.M.
  dmi.board.name: G43T-3L
  dmi.board.vendor: ECS
  dmi.board.version: 1.0
  dmi.chassis.asset.tag: To Be Filled By O.E.M.
  dmi.chassis.type: 3
  dmi.chassis.vendor: ECS
  dmi.chassis.version: 1.0
  dmi.modalias: dmi:bvnAmericanMegatrendsInc.:bvr080015:bd04/10/2009:svnECS:pnG43T-3L:pvr1.0:rvnECS:rnG43T-3L:rvr1.0:cvnECS:ct3:cvr1.0:
  dmi.product.name: G43T-3L
  dmi.product.version: 1.0
  dmi.sys.vendor: ECS

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