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Message #155786
[Bug 1532539] JournalErrors.txt
apport information
** Attachment added: "JournalErrors.txt"
https://bugs.launchpad.net/bugs/1532539/+attachment/4547343/+files/JournalErrors.txt
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https://bugs.launchpad.net/bugs/1532539
Title:
No Sound HP Probook 440 G3 (Intel Skylake, Conexant CX20724)
Status in alsa-driver package in Ubuntu:
New
Bug description:
This is similar with #1525554 but for a different laptop model. As in
#1525554 I have no sound at all, audio card is not detected (apart
from HDMI interfaces).
In this case it also works the workaround that was proposed at
#1525554:
* Execute alsa_setup.sh from http://www.stchman.com/alsa_update.html which creates a new "Dummy Output" that does not work
* Run "sudo alsa force-reload" 3 times with ~15 sec
* Tadam! Sound is working
I will shortly post extra logs after the workaround.
ProblemType: Bug
DistroRelease: Ubuntu 15.10
Package: alsa-base 1.0.25+dfsg-0ubuntu5
ProcVersionSignature: Ubuntu 4.2.0-23.28-generic 4.2.6
Uname: Linux 4.2.0-23-generic x86_64
ApportVersion: 2.19.1-0ubuntu3
Architecture: amd64
AudioDevicesInUse:
USER PID ACCESS COMMAND
/dev/snd/controlC0: user 1327 F.... pulseaudio
CurrentDesktop: GNOME
Date: Sun Jan 10 13:57:52 2016
InstallationDate: Installed on 2016-01-10 (0 days ago)
InstallationMedia: Ubuntu-GNOME 15.10 "Wily Werewolf" - Release amd64 (20151021)
PackageArchitecture: all
SourcePackage: alsa-driver
Symptom: audio
Title: PCI/internal sound card not detected
UpgradeStatus: No upgrade log present (probably fresh install)
dmi.bios.date: 12/18/2015
dmi.bios.vendor: HP
dmi.bios.version: N78 Ver. 01.06
dmi.board.name: 8100
dmi.board.vendor: HP
dmi.board.version: KBC Version 16.20
dmi.chassis.asset.tag: 5CD5459DBN
dmi.chassis.type: 10
dmi.chassis.vendor: HP
dmi.modalias: dmi:bvnHP:bvrN78Ver.01.06:bd12/18/2015:svnHP:pnHPProBook440G3:pvr:rvnHP:rn8100:rvrKBCVersion16.20:cvnHP:ct10:cvr:
dmi.product.name: HP ProBook 440 G3
dmi.sys.vendor: HP
---
ApportVersion: 2.19.1-0ubuntu3
Architecture: amd64
AudioDevicesInUse:
USER PID ACCESS COMMAND
/dev/snd/controlC0: user 1328 F.... pulseaudio
CurrentDesktop: GNOME
DistroRelease: Ubuntu 15.10
InstallationDate: Installed on 2016-01-10 (0 days ago)
InstallationMedia: Ubuntu-GNOME 15.10 "Wily Werewolf" - Release amd64 (20151021)
Package: alsa-driver (not installed)
ProcVersionSignature: Ubuntu 4.2.0-23.28-generic 4.2.6
Tags: wily
Uname: Linux 4.2.0-23-generic x86_64
UpgradeStatus: No upgrade log present (probably fresh install)
UserGroups: adm cdrom dip lpadmin plugdev sambashare sudo
_MarkForUpload: True
dmi.bios.date: 12/18/2015
dmi.bios.vendor: HP
dmi.bios.version: N78 Ver. 01.06
dmi.board.name: 8100
dmi.board.vendor: HP
dmi.board.version: KBC Version 16.20
dmi.chassis.asset.tag: 5CD5459DBN
dmi.chassis.type: 10
dmi.chassis.vendor: HP
dmi.modalias: dmi:bvnHP:bvrN78Ver.01.06:bd12/18/2015:svnHP:pnHPProBook440G3:pvr:rvnHP:rn8100:rvrKBCVersion16.20:cvnHP:ct10:cvr:
dmi.product.name: HP ProBook 440 G3
dmi.sys.vendor: HP
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