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[Bug 1535862] [NEW] [HP HDX 16 Notebook PC, IDT 92HD71B7X, Black Headphone Out, Front] No sound at all

 

Public bug reported:

No sound either from speaker or the earphones.

ProblemType: Bug
DistroRelease: Ubuntu 14.04
Package: pulseaudio 1:4.0-0ubuntu11.1
ProcVersionSignature: Ubuntu 3.13.0-52.86-generic 3.13.11-ckt18
Uname: Linux 3.13.0-52-generic x86_64
NonfreeKernelModules: nvidia
ApportVersion: 2.14.1-0ubuntu3.19
Architecture: amd64
AudioDevicesInUse:
 USER        PID ACCESS COMMAND
 /dev/snd/controlC0:  linuxlab   2167 F.... pulseaudio
 /dev/snd/pcmC0D1p:   linuxlab   2167 F...m pulseaudio
CurrentDesktop: Unity
Date: Wed Jan 20 00:30:36 2016
InstallationDate: Installed on 2014-12-16 (398 days ago)
InstallationMedia: Ubuntu 14.04.1 LTS "Trusty Tahr" - Release amd64 (20140722.2)
SourcePackage: pulseaudio
Symptom: audio
Symptom_AlsaPlaybackTest: ALSA playback test through plughw:Intel successful
Symptom_Card: Built-in Audio - HDA Intel
Symptom_DevicesInUse:
 USER        PID ACCESS COMMAND
 /dev/snd/controlC0:  linuxlab   2167 F.... pulseaudio
 /dev/snd/pcmC0D1p:   linuxlab   2167 F...m pulseaudio
Symptom_Jack: Black Headphone Out, Front
Symptom_PulsePlaybackTest: PulseAudio playback test failed
Symptom_Type: No sound at all
Title: [HP HDX 16 Notebook PC, IDT 92HD71B7X, Black Headphone Out, Front] No sound at all
UpgradeStatus: No upgrade log present (probably fresh install)
dmi.bios.date: 12/05/2008
dmi.bios.vendor: Hewlett-Packard
dmi.bios.version: F.13
dmi.board.asset.tag: Base Board Asset Tag
dmi.board.name: 361B
dmi.board.vendor: Quanta
dmi.board.version: 15.24
dmi.chassis.type: 10
dmi.chassis.vendor: Quanta
dmi.chassis.version: N/A
dmi.modalias: dmi:bvnHewlett-Packard:bvrF.13:bd12/05/2008:svnHewlett-Packard:pnHPHDX16NotebookPC:pvrF.13:rvnQuanta:rn361B:rvr15.24:cvnQuanta:ct10:cvrN/A:
dmi.product.name: HP HDX 16 Notebook PC
dmi.product.version: F.13
dmi.sys.vendor: Hewlett-Packard

** Affects: pulseaudio (Ubuntu)
     Importance: Undecided
         Status: New


** Tags: amd64 apport-bug trusty

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https://bugs.launchpad.net/bugs/1535862

Title:
  [HP HDX 16 Notebook PC, IDT 92HD71B7X, Black Headphone Out, Front] No
  sound at all

Status in pulseaudio package in Ubuntu:
  New

Bug description:
  No sound either from speaker or the earphones.

  ProblemType: Bug
  DistroRelease: Ubuntu 14.04
  Package: pulseaudio 1:4.0-0ubuntu11.1
  ProcVersionSignature: Ubuntu 3.13.0-52.86-generic 3.13.11-ckt18
  Uname: Linux 3.13.0-52-generic x86_64
  NonfreeKernelModules: nvidia
  ApportVersion: 2.14.1-0ubuntu3.19
  Architecture: amd64
  AudioDevicesInUse:
   USER        PID ACCESS COMMAND
   /dev/snd/controlC0:  linuxlab   2167 F.... pulseaudio
   /dev/snd/pcmC0D1p:   linuxlab   2167 F...m pulseaudio
  CurrentDesktop: Unity
  Date: Wed Jan 20 00:30:36 2016
  InstallationDate: Installed on 2014-12-16 (398 days ago)
  InstallationMedia: Ubuntu 14.04.1 LTS "Trusty Tahr" - Release amd64 (20140722.2)
  SourcePackage: pulseaudio
  Symptom: audio
  Symptom_AlsaPlaybackTest: ALSA playback test through plughw:Intel successful
  Symptom_Card: Built-in Audio - HDA Intel
  Symptom_DevicesInUse:
   USER        PID ACCESS COMMAND
   /dev/snd/controlC0:  linuxlab   2167 F.... pulseaudio
   /dev/snd/pcmC0D1p:   linuxlab   2167 F...m pulseaudio
  Symptom_Jack: Black Headphone Out, Front
  Symptom_PulsePlaybackTest: PulseAudio playback test failed
  Symptom_Type: No sound at all
  Title: [HP HDX 16 Notebook PC, IDT 92HD71B7X, Black Headphone Out, Front] No sound at all
  UpgradeStatus: No upgrade log present (probably fresh install)
  dmi.bios.date: 12/05/2008
  dmi.bios.vendor: Hewlett-Packard
  dmi.bios.version: F.13
  dmi.board.asset.tag: Base Board Asset Tag
  dmi.board.name: 361B
  dmi.board.vendor: Quanta
  dmi.board.version: 15.24
  dmi.chassis.type: 10
  dmi.chassis.vendor: Quanta
  dmi.chassis.version: N/A
  dmi.modalias: dmi:bvnHewlett-Packard:bvrF.13:bd12/05/2008:svnHewlett-Packard:pnHPHDX16NotebookPC:pvrF.13:rvnQuanta:rn361B:rvr15.24:cvnQuanta:ct10:cvrN/A:
  dmi.product.name: HP HDX 16 Notebook PC
  dmi.product.version: F.13
  dmi.sys.vendor: Hewlett-Packard

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