desktop-packages team mailing list archive

["Christopher M. Penalver" <christopher.m.penalver@xxxxxxxxx>]

Public bug reported:

What was expected to happen is when LibreOffice crashes in Xenial, it
logs a crash report to file against to errors.ubuntu.com.

What happened instead is LibreOffice crashed but apport didn't log a
crash file in /var/crash despite being enabled. Other programs that
crash are picked up by apport so appears LO+apport issue.

I don't have any 3rd party LO plugins installed.

apt-show-versions -r libreoffice* 
libreoffice-avmedia-backend-gstreamer:amd64/xenial 1:5.0.2-0ubuntu7 uptodate
libreoffice-avmedia-backend-gstreamer:i386 not installed
libreoffice-base-core:amd64/xenial 1:5.0.2-0ubuntu7 uptodate
libreoffice-base-core:i386 not installed
libreoffice-calc:amd64/xenial 1:5.0.2-0ubuntu7 uptodate
libreoffice-calc:i386 not installed
libreoffice-common:all/xenial 1:5.0.2-0ubuntu7 uptodate
libreoffice-core:amd64/xenial 1:5.0.2-0ubuntu7 uptodate
libreoffice-core:i386 not installed
libreoffice-dev:amd64/xenial 1:5.0.2-0ubuntu7 uptodate
libreoffice-dev:i386 not installed
libreoffice-draw:amd64/xenial 1:5.0.2-0ubuntu7 uptodate
libreoffice-draw:i386 not installed
libreoffice-gnome:amd64/xenial 1:5.0.2-0ubuntu7 uptodate
libreoffice-gnome:i386 not installed
libreoffice-gtk:amd64/xenial 1:5.0.2-0ubuntu7 uptodate
libreoffice-gtk:i386 not installed
libreoffice-help-en-us:all/xenial 1:5.0.2-0ubuntu4 uptodate
libreoffice-impress:amd64/xenial 1:5.0.2-0ubuntu7 uptodate
libreoffice-impress:i386 not installed
libreoffice-java-common:all/xenial 1:5.0.2-0ubuntu7 uptodate
libreoffice-math:amd64/xenial 1:5.0.2-0ubuntu7 uptodate
libreoffice-math:i386 not installed
libreoffice-ogltrans:amd64/xenial 1:5.0.2-0ubuntu7 uptodate
libreoffice-ogltrans:i386 not installed
libreoffice-pdfimport:amd64/xenial 1:5.0.2-0ubuntu7 uptodate
libreoffice-pdfimport:i386 not installed
libreoffice-style-breeze:all/xenial 1:5.0.2-0ubuntu7 uptodate
libreoffice-style-galaxy:all/xenial 1:5.0.2-0ubuntu7 uptodate
libreoffice-style-human:all/xenial 1:5.0.2-0ubuntu7 uptodate
libreoffice-writer:amd64/xenial 1:5.0.2-0ubuntu7 uptodate
libreoffice-writer:i386 not installed

cat /etc/default/apport
# set this to 0 to disable apport, or to 1 to enable it
# you can temporarily override this with
# sudo service apport start force_start=1
enabled=1

cat /etc/apport/crashdb.conf
# map crash database names to CrashDatabase implementations and URLs

default = 'ubuntu'

def get_oem_project():
    '''Determine OEM project name from Distribution Channel Descriptor

    Return None if it cannot be determined or does not exist.
    '''
    try:
        dcd = open('/var/lib/ubuntu_dist_channel').read()
        if dcd.startswith('canonical-oem-'):
            return dcd.split('-')[2]
    except IOError:
        return None

databases = {
    'ubuntu': {
        'impl': 'launchpad',
        'bug_pattern_url': 'http://people.canonical.com/~ubuntu-archive/bugpatterns/bugpatterns.xml',
        'dupdb_url': 'http://people.canonical.com/~ubuntu-archive/apport-duplicates',
        'distro': 'ubuntu',
        'problem_types': ['Bug', 'Package'],
        'escalation_tag': 'bugpattern-needed',
        'escalated_tag': 'bugpattern-written',
    },
    'canonical-oem': {
        'impl': 'launchpad',
        'bug_pattern_url': 'http://people.canonical.com/~ubuntu-archive/bugpatterns/bugpatterns.xml',
        'project': get_oem_project(),
    },
    'debug': {
        # for debugging
        'impl': 'memory',
        'bug_pattern_url': '/tmp/bugpatterns.xml',
        'distro': 'debug'
    },
}
mo

ProblemType: Bug
DistroRelease: Ubuntu 16.04
Package: libreoffice-calc 1:5.0.2-0ubuntu7
ProcVersionSignature: Ubuntu 4.3.0-6.17-generic 4.3.3
Uname: Linux 4.3.0-6-generic x86_64
ApportVersion: 2.19.3-0ubuntu3
Architecture: amd64
CurrentDesktop: GNOME-Flashback:Unity
Date: Sun Jan 24 17:03:37 2016
InstallationDate: Installed on 2015-12-18 (37 days ago)
InstallationMedia: Ubuntu 15.10 "Wily Werewolf" - Release amd64 (20151021)
SourcePackage: libreoffice
UpgradeStatus: Upgraded to xenial on 2016-01-20 (4 days ago)

** Affects: libreoffice (Ubuntu)
     Importance: Medium
         Status: Triaged


** Tags: amd64 apport-bug regression-release xenial

-- 
You received this bug notification because you are a member of Desktop
Packages, which is subscribed to libreoffice in Ubuntu.
https://bugs.launchpad.net/bugs/1537566

Title:
  LibreOffice crashed but apport didn't log a crash file in /var/crash
  despite being enabled

Status in libreoffice package in Ubuntu:
  Triaged

Bug description:
  What was expected to happen is when LibreOffice crashes in Xenial, it
  logs a crash report to file against to errors.ubuntu.com.

  What happened instead is LibreOffice crashed but apport didn't log a
  crash file in /var/crash despite being enabled. Other programs that
  crash are picked up by apport so appears LO+apport issue.

  I don't have any 3rd party LO plugins installed.

  apt-show-versions -r libreoffice* 
  libreoffice-avmedia-backend-gstreamer:amd64/xenial 1:5.0.2-0ubuntu7 uptodate
  libreoffice-avmedia-backend-gstreamer:i386 not installed
  libreoffice-base-core:amd64/xenial 1:5.0.2-0ubuntu7 uptodate
  libreoffice-base-core:i386 not installed
  libreoffice-calc:amd64/xenial 1:5.0.2-0ubuntu7 uptodate
  libreoffice-calc:i386 not installed
  libreoffice-common:all/xenial 1:5.0.2-0ubuntu7 uptodate
  libreoffice-core:amd64/xenial 1:5.0.2-0ubuntu7 uptodate
  libreoffice-core:i386 not installed
  libreoffice-dev:amd64/xenial 1:5.0.2-0ubuntu7 uptodate
  libreoffice-dev:i386 not installed
  libreoffice-draw:amd64/xenial 1:5.0.2-0ubuntu7 uptodate
  libreoffice-draw:i386 not installed
  libreoffice-gnome:amd64/xenial 1:5.0.2-0ubuntu7 uptodate
  libreoffice-gnome:i386 not installed
  libreoffice-gtk:amd64/xenial 1:5.0.2-0ubuntu7 uptodate
  libreoffice-gtk:i386 not installed
  libreoffice-help-en-us:all/xenial 1:5.0.2-0ubuntu4 uptodate
  libreoffice-impress:amd64/xenial 1:5.0.2-0ubuntu7 uptodate
  libreoffice-impress:i386 not installed
  libreoffice-java-common:all/xenial 1:5.0.2-0ubuntu7 uptodate
  libreoffice-math:amd64/xenial 1:5.0.2-0ubuntu7 uptodate
  libreoffice-math:i386 not installed
  libreoffice-ogltrans:amd64/xenial 1:5.0.2-0ubuntu7 uptodate
  libreoffice-ogltrans:i386 not installed
  libreoffice-pdfimport:amd64/xenial 1:5.0.2-0ubuntu7 uptodate
  libreoffice-pdfimport:i386 not installed
  libreoffice-style-breeze:all/xenial 1:5.0.2-0ubuntu7 uptodate
  libreoffice-style-galaxy:all/xenial 1:5.0.2-0ubuntu7 uptodate
  libreoffice-style-human:all/xenial 1:5.0.2-0ubuntu7 uptodate
  libreoffice-writer:amd64/xenial 1:5.0.2-0ubuntu7 uptodate
  libreoffice-writer:i386 not installed

  cat /etc/default/apport
  # set this to 0 to disable apport, or to 1 to enable it
  # you can temporarily override this with
  # sudo service apport start force_start=1
  enabled=1

  cat /etc/apport/crashdb.conf
  # map crash database names to CrashDatabase implementations and URLs

  default = 'ubuntu'

  def get_oem_project():
      '''Determine OEM project name from Distribution Channel Descriptor

      Return None if it cannot be determined or does not exist.
      '''
      try:
          dcd = open('/var/lib/ubuntu_dist_channel').read()
          if dcd.startswith('canonical-oem-'):
              return dcd.split('-')[2]
      except IOError:
          return None

  databases = {
      'ubuntu': {
          'impl': 'launchpad',
          'bug_pattern_url': 'http://people.canonical.com/~ubuntu-archive/bugpatterns/bugpatterns.xml',
          'dupdb_url': 'http://people.canonical.com/~ubuntu-archive/apport-duplicates',
          'distro': 'ubuntu',
          'problem_types': ['Bug', 'Package'],
          'escalation_tag': 'bugpattern-needed',
          'escalated_tag': 'bugpattern-written',
      },
      'canonical-oem': {
          'impl': 'launchpad',
          'bug_pattern_url': 'http://people.canonical.com/~ubuntu-archive/bugpatterns/bugpatterns.xml',
          'project': get_oem_project(),
      },
      'debug': {
          # for debugging
          'impl': 'memory',
          'bug_pattern_url': '/tmp/bugpatterns.xml',
          'distro': 'debug'
      },
  }
  mo

  ProblemType: Bug
  DistroRelease: Ubuntu 16.04
  Package: libreoffice-calc 1:5.0.2-0ubuntu7
  ProcVersionSignature: Ubuntu 4.3.0-6.17-generic 4.3.3
  Uname: Linux 4.3.0-6-generic x86_64
  ApportVersion: 2.19.3-0ubuntu3
  Architecture: amd64
  CurrentDesktop: GNOME-Flashback:Unity
  Date: Sun Jan 24 17:03:37 2016
  InstallationDate: Installed on 2015-12-18 (37 days ago)
  InstallationMedia: Ubuntu 15.10 "Wily Werewolf" - Release amd64 (20151021)
  SourcePackage: libreoffice
  UpgradeStatus: Upgraded to xenial on 2016-01-20 (4 days ago)

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