desktop-packages team mailing list archive

["Christopher M. Penalver" <christopher.m.penalver@xxxxxxxxx>]

Jonathan Kamens, thank you for reporting this and helping make Ubuntu
better.

As per http://www.acer.com/ac/en/US/content/drivers an update to your
computer's buggy and outdated BIOS is available (R01.A2). If you update
to this following https://help.ubuntu.com/community/BIOSUpdate does it
change anything?

For more on BIOS updates and linux, please see
https://help.ubuntu.com/community/ReportingBugs#Bug_reporting_etiquette
.

Please note your current BIOS is already in the Bug Description, so
posting this on the old BIOS would not be helpful. As well, you don't
have to create a new bug report.

Once the BIOS is updated, if the problem is still reproducible:
1) Please provide the output of the following terminal command (not perform an apport-collect):
sudo dmidecode -s bios-version && sudo dmidecode -s bios-release-date
2) Please make a comment specifically advising on if there was an improvement or not.
3) Please mark this report Status New. If it's not reproducible, please mark this as Invalid.

Thank you for your understanding.

** Tags added: bios-outdated-r01-a2

** Changed in: xorg (Ubuntu)
   Importance: Undecided => Low

** Changed in: xorg (Ubuntu)
       Status: New => Incomplete

-- 
You received this bug notification because you are a member of Desktop
Packages, which is subscribed to xorg in Ubuntu.
https://bugs.launchpad.net/bugs/1536165

Title:
  X server hangs on start when DisplayPort is connected

Status in xorg package in Ubuntu:
  Incomplete

Bug description:
  I just bought a new Acer Predator AG6-710, which supposedly comes with
  a NVIDIA GeForce GTX 980 graphics controller.

  It has four output plugs -- DVI, two mini DisplayPort, and HDMI.

  When I have only one monitor plugged in, on the DVI port using DVI-A,
  i.e., through a DVI-A -> VGA adapter and then a VGA cable, Ubuntu
  boots up just fine.

  However, when I have two monitors plugged in, the first as described
  above and the second through one of the DisplayPorts via a mini
  DisplayPort to DVI-I adapter and a DVI-A cable, the X server hangs on
  boot, and I end up with two blank screens and monitors claiming no
  signal is being sent.

  I've attached the Xorg log file when this happens.

  It happens every single time I boot, i.e., it is reliable.

  Any additional debugging information I can provide or debugging steps
  I can take, please ask, I will gladly help.

  ProblemType: Bug
  DistroRelease: Ubuntu 15.10
  Package: xserver-xorg 1:7.7+7ubuntu4
  ProcVersionSignature: Ubuntu 4.2.0-25.30-generic 4.2.6
  Uname: Linux 4.2.0-25-generic x86_64
  .tmp.unity.support.test.1:
   
  ApportVersion: 2.19.1-0ubuntu5
  Architecture: amd64
  CompizPlugins: No value set for `/apps/compiz-1/general/screen0/options/active_plugins'
  CompositorRunning: compiz
  CompositorUnredirectDriverBlacklist: '(nouveau|Intel).*Mesa 8.0'
  CompositorUnredirectFSW: true
  CurrentDesktop: Unity
  Date: Wed Jan 20 07:13:46 2016
  DistUpgraded: Fresh install
  DistroCodename: wily
  DistroVariant: ubuntu
  DkmsStatus:
   virtualbox, 5.0.10, 4.2.0-23-generic, x86_64: installed
   virtualbox, 5.0.10, 4.2.0-25-generic, x86_64: installed
  ExtraDebuggingInterest: Yes
  GraphicsCard:
   NVIDIA Corporation GM204 [GeForce GTX 970] [10de:13c2] (rev a1) (prog-if 00 [VGA controller])
     Subsystem: Device [196e:1131]
  InstallationDate: Installed on 2016-01-16 (4 days ago)
  InstallationMedia: Ubuntu 15.10 "Wily Werewolf" - Release amd64 (20151021)
  MachineType: Acer Predator G6-710
  ProcKernelCmdLine: BOOT_IMAGE=/vmlinuz-4.2.0-25-generic.efi.signed root=/dev/mapper/ubuntu--vg-root ro quiet splash vt.handoff=7
  Renderer: Software
  SourcePackage: xorg
  UdevLog: Error: [Errno 2] No such file or directory: '/var/log/udev'
  UpgradeStatus: No upgrade log present (probably fresh install)
  dmi.bios.date: 09/21/2015
  dmi.bios.vendor: American Megatrends Inc.
  dmi.bios.version: R01-A1
  dmi.board.name: Predator G6-710
  dmi.board.vendor: Acer
  dmi.chassis.type: 3
  dmi.chassis.vendor: Acer
  dmi.modalias: dmi:bvnAmericanMegatrendsInc.:bvrR01-A1:bd09/21/2015:svnAcer:pnPredatorG6-710:pvr:rvnAcer:rnPredatorG6-710:rvr:cvnAcer:ct3:cvr:
  dmi.product.name: Predator G6-710
  dmi.sys.vendor: Acer
  version.compiz: compiz 1:0.9.12.2+15.10.20151015-0ubuntu1
  version.ia32-libs: ia32-libs N/A
  version.libdrm2: libdrm2 2.4.64-1
  version.libgl1-mesa-dri: libgl1-mesa-dri 11.0.2-1ubuntu4
  version.libgl1-mesa-dri-experimental: libgl1-mesa-dri-experimental N/A
  version.libgl1-mesa-glx: libgl1-mesa-glx 11.0.2-1ubuntu4
  version.xserver-xorg-core: xserver-xorg-core 2:1.17.2-1ubuntu9.1
  version.xserver-xorg-input-evdev: xserver-xorg-input-evdev 1:2.9.2-1ubuntu1
  version.xserver-xorg-video-ati: xserver-xorg-video-ati 1:7.5.0+git20150819-0ubuntu1
  version.xserver-xorg-video-intel: xserver-xorg-video-intel 2:2.99.917+git20150808-0ubuntu4
  version.xserver-xorg-video-nouveau: xserver-xorg-video-nouveau 1:1.0.11-1ubuntu3
  xserver.bootTime: Wed Jan 20 06:50:52 2016
  xserver.configfile: default
  xserver.logfile: /var/log/Xorg.0.log
  xserver.version: 2:1.17.2-1ubuntu9.1
  xserver.video_driver: modeset

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