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[Bug 1540262] [NEW] Photo printing is not available, ink drips over glossy paper

To: desktop-packages@xxxxxxxxxxxxxxxxxxx
From: Alberto Salvia Novella <es20490446e@xxxxxxxxx>
Date: Mon, 01 Feb 2016 08:49:45 -0000
Reply-to: Bug 1540262 <1540262@xxxxxxxxxxxxxxxxxx>
Sender: bounces@xxxxxxxxxxxxx
Public bug reported:

HOW TO REPRODUCE
- Print something, selecting as media type "photo paper".

RESULT
- A sheet of paper is expelled from the printer without nothing printer.

RELEVANT DETAILS
- If you print as plain paper over any kind of glossy paper, the ink drips.
- The printer model is HP Deskjet 930c.

ProblemType: Bug
DistroRelease: Ubuntu 15.10
Package: printer-driver-postscript-hp 3.15.7-0ubuntu4
ProcVersionSignature: Ubuntu 4.2.0-25.30-generic 4.2.6
Uname: Linux 4.2.0-25-generic x86_64
ApportVersion: 2.19.1-0ubuntu5
Architecture: amd64
CupsErrorLog:

CurrentDesktop: Unity
Date: Mon Feb  1 09:43:09 2016
InstallationDate: Installed on 2015-11-14 (78 days ago)
InstallationMedia: Ubuntu 15.10 "Wily Werewolf" - Release amd64 (20151021)
Lpstat: device for Deskjet-930c: hp:/usb/DeskJet_930C?serial=CN0CE1R0N3JJ
MachineType: MEDIONPC MS-7358
PackageArchitecture: all
Papersize: a4
PpdFiles: Error: command ['fgrep', '-H', '*NickName', '/etc/cups/ppd/Deskjet-930c.ppd'] failed with exit code 2: grep: /etc/cups/ppd/Deskjet-930c.ppd: Permission denied
ProcKernelCmdLine: BOOT_IMAGE=/boot/vmlinuz-4.2.0-25-generic root=UUID=4f6d839c-2f04-43a6-9b2c-b5b3ab7d4d1a ro quiet splash vt.handoff=7
SourcePackage: hplip
UdevLog: Error: [Errno 2] No such file or directory: '/var/log/udev'
UpgradeStatus: No upgrade log present (probably fresh install)
dmi.bios.date: 02/18/2008
dmi.bios.vendor: Phoenix Technologies, LTD
dmi.bios.version: 6.00 PG
dmi.board.name: MS-7358
dmi.board.vendor: MICRO-STAR INTERNATIONAL CO., LTD
dmi.board.version: Fab D
dmi.chassis.type: 3
dmi.chassis.vendor: OEM
dmi.chassis.version: OEM
dmi.modalias: dmi:bvnPhoenixTechnologies,LTD:bvr6.00PG:bd02/18/2008:svnMEDIONPC:pnMS-7358:pvrOEM:rvnMICRO-STARINTERNATIONALCO.,LTD:rnMS-7358:rvrFabD:cvnOEM:ct3:cvrOEM:
dmi.product.name: MS-7358
dmi.product.version: OEM
dmi.sys.vendor: MEDIONPC

** Affects: hplip
     Importance: Undecided
         Status: Confirmed

** Affects: hplip (Ubuntu)
     Importance: Medium
         Status: Triaged


** Tags: amd64 apport-bug wily xenial

** Tags added: xenial

** Also affects: hplip
   Importance: Undecided
       Status: New

** Changed in: hplip (Ubuntu)
       Status: New => Triaged

** Changed in: hplip (Ubuntu)
   Importance: Undecided => Medium

** Summary changed:

- Photo printing is not available
+ Photo printing is not available, ink drips over glossy paper

** Changed in: hplip
       Status: New => Confirmed

** Description changed:

  HOW TO REPRODUCE
- Print something, selecting as media type "photo paper".
+ - Print something, selecting as media type "photo paper".
  
  RESULT
- A sheet of paper is expelled from the printer without nothing printer.
+ - A sheet of paper is expelled from the printer without nothing printer.
  
  RELEVANT DETAILS
  - If you print as plain paper over any kind of glossy paper, the ink drips.
  - The printer model is HP Deskjet 930c.
  
  ProblemType: Bug
  DistroRelease: Ubuntu 15.10
  Package: printer-driver-postscript-hp 3.15.7-0ubuntu4
  ProcVersionSignature: Ubuntu 4.2.0-25.30-generic 4.2.6
  Uname: Linux 4.2.0-25-generic x86_64
  ApportVersion: 2.19.1-0ubuntu5
  Architecture: amd64
  CupsErrorLog:
-  
+ 
  CurrentDesktop: Unity
  Date: Mon Feb  1 09:43:09 2016
  InstallationDate: Installed on 2015-11-14 (78 days ago)
  InstallationMedia: Ubuntu 15.10 "Wily Werewolf" - Release amd64 (20151021)
  Lpstat: device for Deskjet-930c: hp:/usb/DeskJet_930C?serial=CN0CE1R0N3JJ
  MachineType: MEDIONPC MS-7358
  PackageArchitecture: all
  Papersize: a4
  PpdFiles: Error: command ['fgrep', '-H', '*NickName', '/etc/cups/ppd/Deskjet-930c.ppd'] failed with exit code 2: grep: /etc/cups/ppd/Deskjet-930c.ppd: Permission denied
  ProcKernelCmdLine: BOOT_IMAGE=/boot/vmlinuz-4.2.0-25-generic root=UUID=4f6d839c-2f04-43a6-9b2c-b5b3ab7d4d1a ro quiet splash vt.handoff=7
  SourcePackage: hplip
  UdevLog: Error: [Errno 2] No such file or directory: '/var/log/udev'
  UpgradeStatus: No upgrade log present (probably fresh install)
  dmi.bios.date: 02/18/2008
  dmi.bios.vendor: Phoenix Technologies, LTD
  dmi.bios.version: 6.00 PG
  dmi.board.name: MS-7358
  dmi.board.vendor: MICRO-STAR INTERNATIONAL CO., LTD
  dmi.board.version: Fab D
  dmi.chassis.type: 3
  dmi.chassis.vendor: OEM
  dmi.chassis.version: OEM
  dmi.modalias: dmi:bvnPhoenixTechnologies,LTD:bvr6.00PG:bd02/18/2008:svnMEDIONPC:pnMS-7358:pvrOEM:rvnMICRO-STARINTERNATIONALCO.,LTD:rnMS-7358:rvrFabD:cvnOEM:ct3:cvrOEM:
  dmi.product.name: MS-7358
  dmi.product.version: OEM
  dmi.sys.vendor: MEDIONPC

-- 
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Packages, which is subscribed to hplip in Ubuntu.
https://bugs.launchpad.net/bugs/1540262

Title:
  Photo printing is not available, ink drips over glossy paper

Status in HPLIP:
  Confirmed
Status in hplip package in Ubuntu:
  Triaged

Bug description:
  HOW TO REPRODUCE
  - Print something, selecting as media type "photo paper".

  RESULT
  - A sheet of paper is expelled from the printer without nothing printer.

  RELEVANT DETAILS
  - If you print as plain paper over any kind of glossy paper, the ink drips.
  - The printer model is HP Deskjet 930c.

  ProblemType: Bug
  DistroRelease: Ubuntu 15.10
  Package: printer-driver-postscript-hp 3.15.7-0ubuntu4
  ProcVersionSignature: Ubuntu 4.2.0-25.30-generic 4.2.6
  Uname: Linux 4.2.0-25-generic x86_64
  ApportVersion: 2.19.1-0ubuntu5
  Architecture: amd64
  CupsErrorLog:

  CurrentDesktop: Unity
  Date: Mon Feb  1 09:43:09 2016
  InstallationDate: Installed on 2015-11-14 (78 days ago)
  InstallationMedia: Ubuntu 15.10 "Wily Werewolf" - Release amd64 (20151021)
  Lpstat: device for Deskjet-930c: hp:/usb/DeskJet_930C?serial=CN0CE1R0N3JJ
  MachineType: MEDIONPC MS-7358
  PackageArchitecture: all
  Papersize: a4
  PpdFiles: Error: command ['fgrep', '-H', '*NickName', '/etc/cups/ppd/Deskjet-930c.ppd'] failed with exit code 2: grep: /etc/cups/ppd/Deskjet-930c.ppd: Permission denied
  ProcKernelCmdLine: BOOT_IMAGE=/boot/vmlinuz-4.2.0-25-generic root=UUID=4f6d839c-2f04-43a6-9b2c-b5b3ab7d4d1a ro quiet splash vt.handoff=7
  SourcePackage: hplip
  UdevLog: Error: [Errno 2] No such file or directory: '/var/log/udev'
  UpgradeStatus: No upgrade log present (probably fresh install)
  dmi.bios.date: 02/18/2008
  dmi.bios.vendor: Phoenix Technologies, LTD
  dmi.bios.version: 6.00 PG
  dmi.board.name: MS-7358
  dmi.board.vendor: MICRO-STAR INTERNATIONAL CO., LTD
  dmi.board.version: Fab D
  dmi.chassis.type: 3
  dmi.chassis.vendor: OEM
  dmi.chassis.version: OEM
  dmi.modalias: dmi:bvnPhoenixTechnologies,LTD:bvr6.00PG:bd02/18/2008:svnMEDIONPC:pnMS-7358:pvrOEM:rvnMICRO-STARINTERNATIONALCO.,LTD:rnMS-7358:rvrFabD:cvnOEM:ct3:cvrOEM:
  dmi.product.name: MS-7358
  dmi.product.version: OEM
  dmi.sys.vendor: MEDIONPC

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