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[Bug 1542717] [NEW] [OEM, Realtek ALC892, Green Line Out, Rear] No sound at all

To: desktop-packages@xxxxxxxxxxxxxxxxxxx
From: Stephen Pike <steve@xxxxxxxxxx>
Date: Sat, 06 Feb 2016 20:48:10 -0000
Reply-to: Bug 1542717 <1542717@xxxxxxxxxxxxxxxxxx>
Sender: bounces@xxxxxxxxxxxxx
Public bug reported:

I'm unable to play any sounds. I've tried a few sound methods.

  - The builtin realtek ALC892 on the motherboard (used for filing this
bug) via both the rear port and the front headphone port

  - Buying a cheap usb stick with some internet reviews that it works on
linux
(http://www.amazon.com/gp/product/B001MSS6CS?psc=1&redirect=true&ref_=oh_aui_search_detailpage)

  - A displayport monitor with a sound out.

All three methods work on a Windows install on the same machine.

alsamixer sees all the cards and lets me adjust volumes, but I can't get
any sound to actually play.

>From the sound configuration interface within Gnome I do get a weird
bug. See the screencast; I try to switch to line out and test the
speakers but the popup window title reflects another card.

ProblemType: Bug
DistroRelease: Ubuntu 15.10
Package: alsa-base 1.0.25+dfsg-0ubuntu5
ProcVersionSignature: Ubuntu 4.2.0-25.30-generic 4.2.6
Uname: Linux 4.2.0-25-generic x86_64
NonfreeKernelModules: nvidia
ApportVersion: 2.19.1-0ubuntu5
Architecture: amd64
AudioDevicesInUse:
 USER        PID ACCESS COMMAND
 /dev/snd/controlC2:  steve      2234 F.... pulseaudio
 /dev/snd/controlC1:  steve      2234 F.... pulseaudio
 /dev/snd/controlC0:  steve      2234 F.... pulseaudio
CurrentDesktop: GNOME
Date: Sat Feb  6 15:40:04 2016
EcryptfsInUse: Yes
InstallationDate: Installed on 2015-09-07 (152 days ago)
InstallationMedia: Ubuntu 15.04 "Vivid Vervet" - Release amd64 (20150422)
PackageArchitecture: all
ProcEnviron:
 TERM=xterm-256color
 PATH=(custom, no user)
 XDG_RUNTIME_DIR=<set>
 LANG=en_US.UTF-8
 SHELL=/bin/bash
SourcePackage: alsa-driver
Symptom: audio
Symptom_AlsaPlaybackTest: ALSA playback test through plughw:Intel failed
Symptom_AlsaPlaybackTestStderr: A L S A   l i b   p c m _ h w . c : 1 6 9 3 : ( _ s n d _ p c m _ h w _ o p e n )   I n v a l i d   v a l u e   f o r   c a r d
Symptom_Card: Built-in Audio - HDA Intel
Symptom_DevicesInUse:
 USER        PID ACCESS COMMAND
 /dev/snd/controlC2:  steve      2234 F.... pulseaudio
 /dev/snd/controlC1:  steve      2234 F.... pulseaudio
 /dev/snd/controlC0:  steve      2234 F.... pulseaudio
Symptom_Jack: Green Line Out, Rear
Symptom_Type: No sound at all
Symptom_amixerStderr: a m i x e r :   M i x e r   a t t a c h   h w : I n t e l   e r r o r :   N o   s u c h   d e v i c e
Title: [OEM, Realtek ALC892, Green Line Out, Rear] No sound at all
UpgradeStatus: Upgraded to wily on 2015-11-26 (72 days ago)
dmi.bios.date: 06/30/2010
dmi.bios.vendor: Phoenix Technologies, LTD
dmi.bios.version: 6.00 PG
dmi.board.name: 131-GT-E767
dmi.board.vendor: EVGA
dmi.board.version: Tylersburg
dmi.chassis.type: 3
dmi.chassis.vendor: OEM
dmi.chassis.version: OEM
dmi.modalias: dmi:bvnPhoenixTechnologies,LTD:bvr6.00PG:bd06/30/2010:svnOEM:pnOEM:pvrOEM:rvnEVGA:rn131-GT-E767:rvrTylersburg:cvnOEM:ct3:cvrOEM:
dmi.product.name: OEM
dmi.product.version: OEM
dmi.sys.vendor: OEM
mtime.conffile..etc.modprobe.d.alsa.base.conf: 2016-01-18T15:45:09.729397

** Affects: alsa-driver (Ubuntu)
     Importance: Undecided
         Status: New


** Tags: amd64 apport-bug wily

** Attachment added: "Screencast_02-06-2016_03:46:36 PM.webm"
   https://bugs.launchpad.net/bugs/1542717/+attachment/4565566/+files/Screencast_02-06-2016_03%3A46%3A36%20PM.webm

-- 
You received this bug notification because you are a member of Desktop
Packages, which is subscribed to alsa-driver in Ubuntu.
https://bugs.launchpad.net/bugs/1542717

Title:
  [OEM, Realtek ALC892, Green Line Out, Rear] No sound at all

Status in alsa-driver package in Ubuntu:
  New

Bug description:
  I'm unable to play any sounds. I've tried a few sound methods.

    - The builtin realtek ALC892 on the motherboard (used for filing
  this bug) via both the rear port and the front headphone port

    - Buying a cheap usb stick with some internet reviews that it works
  on linux
  (http://www.amazon.com/gp/product/B001MSS6CS?psc=1&redirect=true&ref_=oh_aui_search_detailpage)

    - A displayport monitor with a sound out.

  All three methods work on a Windows install on the same machine.

  alsamixer sees all the cards and lets me adjust volumes, but I can't
  get any sound to actually play.

  From the sound configuration interface within Gnome I do get a weird
  bug. See the screencast; I try to switch to line out and test the
  speakers but the popup window title reflects another card.

  ProblemType: Bug
  DistroRelease: Ubuntu 15.10
  Package: alsa-base 1.0.25+dfsg-0ubuntu5
  ProcVersionSignature: Ubuntu 4.2.0-25.30-generic 4.2.6
  Uname: Linux 4.2.0-25-generic x86_64
  NonfreeKernelModules: nvidia
  ApportVersion: 2.19.1-0ubuntu5
  Architecture: amd64
  AudioDevicesInUse:
   USER        PID ACCESS COMMAND
   /dev/snd/controlC2:  steve      2234 F.... pulseaudio
   /dev/snd/controlC1:  steve      2234 F.... pulseaudio
   /dev/snd/controlC0:  steve      2234 F.... pulseaudio
  CurrentDesktop: GNOME
  Date: Sat Feb  6 15:40:04 2016
  EcryptfsInUse: Yes
  InstallationDate: Installed on 2015-09-07 (152 days ago)
  InstallationMedia: Ubuntu 15.04 "Vivid Vervet" - Release amd64 (20150422)
  PackageArchitecture: all
  ProcEnviron:
   TERM=xterm-256color
   PATH=(custom, no user)
   XDG_RUNTIME_DIR=<set>
   LANG=en_US.UTF-8
   SHELL=/bin/bash
  SourcePackage: alsa-driver
  Symptom: audio
  Symptom_AlsaPlaybackTest: ALSA playback test through plughw:Intel failed
  Symptom_AlsaPlaybackTestStderr: A L S A   l i b   p c m _ h w . c : 1 6 9 3 : ( _ s n d _ p c m _ h w _ o p e n )   I n v a l i d   v a l u e   f o r   c a r d
  Symptom_Card: Built-in Audio - HDA Intel
  Symptom_DevicesInUse:
   USER        PID ACCESS COMMAND
   /dev/snd/controlC2:  steve      2234 F.... pulseaudio
   /dev/snd/controlC1:  steve      2234 F.... pulseaudio
   /dev/snd/controlC0:  steve      2234 F.... pulseaudio
  Symptom_Jack: Green Line Out, Rear
  Symptom_Type: No sound at all
  Symptom_amixerStderr: a m i x e r :   M i x e r   a t t a c h   h w : I n t e l   e r r o r :   N o   s u c h   d e v i c e
  Title: [OEM, Realtek ALC892, Green Line Out, Rear] No sound at all
  UpgradeStatus: Upgraded to wily on 2015-11-26 (72 days ago)
  dmi.bios.date: 06/30/2010
  dmi.bios.vendor: Phoenix Technologies, LTD
  dmi.bios.version: 6.00 PG
  dmi.board.name: 131-GT-E767
  dmi.board.vendor: EVGA
  dmi.board.version: Tylersburg
  dmi.chassis.type: 3
  dmi.chassis.vendor: OEM
  dmi.chassis.version: OEM
  dmi.modalias: dmi:bvnPhoenixTechnologies,LTD:bvr6.00PG:bd06/30/2010:svnOEM:pnOEM:pvrOEM:rvnEVGA:rn131-GT-E767:rvrTylersburg:cvnOEM:ct3:cvrOEM:
  dmi.product.name: OEM
  dmi.product.version: OEM
  dmi.sys.vendor: OEM
  mtime.conffile..etc.modprobe.d.alsa.base.conf: 2016-01-18T15:45:09.729397

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Follow ups

[Bug 1542717] Re: [OEM, Realtek ALC892, Green Line Out, Rear] No sound at all
From: Stephen Pike, 2016-02-06