desktop-packages team mailing list archive

[Michael Smith <1429852@xxxxxxxxxxxxxxxxxx>]

** Summary changed:

- It is much too hard to file a bug report
+ --

** Description changed:

- Usability issue: the process of filing a bug report is too hard.
- 
- Steps to reproduce:
- 
- Imagine your desktop application (e.g. gnucash) is misbehaving, and you
- want to help Ubuntu. These are the steps for a first time bug report:
- 
- (0) look through the application's menus, no hints there how to file a
- bug
- 
- (1) google how to report a bug, get told to create an account, click through 3 pages and lots of text
- https://help.ubuntu.com/community/ReportingBugs
- https://help.launchpad.net/YourAccount/NewAccount
- https://login.launchpad.net/
- 
- (2) wait for verification email
- 
- (3) re-type password four 4 times in total
- 
- (4) get redirected to the ubuntu-bug utility, which opens up the gnome image viewer instead of doing anything useful
- (go try it on a fresh install: https://help.ubuntu.com/community/ReportingBugs?action=AttachFile&do=get&target=unity-ubuntu-bug-pkgname.png)
- 
- (5) figure out that ubuntu-bug is a command line utility
- 
- (6) figure out which command line command corresponds to your
- application
- 
- (7) figure out which package contains your desktop application:
- $ which gnucash
- $ grep -r  /usr/bin/gnucash /var/lib/dpkg/info/
- 
- (8) run it: $ubuntu-bug gnucash
- 
- (9) Wait an unexpectedly long time at a white screen while firefox is
- figuring out openid
- 
- (10) retype password, fifth time
- 
- (11) Type in bug summary (rejoice, finally!)
- 
- (12) Showing 30something (un)related bug reports probably cuts down on
- duplicates to sort through. However, this also sends the message: your
- experience gets invalidated and told that everybody else already knows
- how to work despite the bug. So you have to muster some resolve to
- disagree.
- 
- (13) Scroll through a page of suggestions and click that you need a new
- bug. (Regarding the wording: Well, actually, I don't need a bug, I'm
- extending my goodwill to help you get rid of one.)
- 
- (14) Type in the problem report in this very form here.
- 
- Expected behavior: The desktop application should have a button to
- report bugs somewhere in the About menu, and it should take at most 3
- clicks get it done.
- 
- Observed behavior: Lots of time spent on the above procedure. Do you
- have a way of knowing how many users give up?
- 
- ProblemType: Bug
- DistroRelease: Ubuntu 14.04
- Package: apport 2.14.1-0ubuntu3.6
- ProcVersionSignature: Ubuntu 3.13.0-46.77-generic 3.13.11-ckt15
- Uname: Linux 3.13.0-46-generic i686
- ApportVersion: 2.14.1-0ubuntu3.6
- Architecture: i386
- CrashReports:
-  664:1000:116:0:2015-03-02 17:51:51.797172708 +0100:2015-03-02 17:51:51.797172708 +0100:/var/crash/_usr_bin_nautilus.1000.upload
-  640:1000:116:6914022:2015-03-02 17:51:50.777172803 +0100:2015-03-02 17:51:51.777172803 +0100:/var/crash/_usr_bin_nautilus.1000.crash
-  640:1000:116:1936343:2015-03-09 01:25:54.821650091 +0100:2015-03-09 09:57:12.954563948 +0100:/var/crash/_usr_bin_workrave.1000.crash
-  600:109:116:0:2015-03-02 18:33:35.998493596 +0100:2015-02-25 20:56:00.564689172 +0100:/var/crash/_usr_bin_nautilus.1000.uploaded
- CurrentDesktop: Unity
- Date: Mon Mar  9 13:46:16 2015
- InstallationDate: Installed on 2014-08-08 (212 days ago)
- InstallationMedia: Ubuntu 14.04 LTS "Trusty Tahr" - Release i386 (20140417)
- PackageArchitecture: all
- SourcePackage: apport
- UpgradeStatus: No upgrade log present (probably fresh install)
+ --deleted--

** Attachment removed: "ApportLog.txt"
   https://bugs.launchpad.net/ubuntu/+source/apport/+bug/1429852/+attachment/4338793/+files/ApportLog.txt

** Attachment removed: "Dependencies.txt"
   https://bugs.launchpad.net/ubuntu/+source/apport/+bug/1429852/+attachment/4338794/+files/Dependencies.txt

** Attachment removed: "ProcEnviron.txt"
   https://bugs.launchpad.net/ubuntu/+source/apport/+bug/1429852/+attachment/4338795/+files/ProcEnviron.txt

** Changed in: apport (Ubuntu)
       Status: New => Fix Released

-- 
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https://bugs.launchpad.net/bugs/1429852

Title:
  --

Status in apport package in Ubuntu:
  Fix Released

Bug description:
  --deleted--

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