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Message #45096
Re: [Bug 883892] Re: Firefox hangs when opening/closing pages
Allegati alla presente il file "Test Firefox.odt"; il file, tradotto con
Google Traduttore, "Test FirefoxTradotto.odt". relativi alle ulteriori
prove eseguite.
Il 01/11/2011 17:39, Alessandro Menti ha scritto:
> [Note: my reply is written in both English and Italian. The English version comes first.
> Nota: la mia risposta è scritta sia in inglese sia in italiano. La versione italiana è più in basso.]
>
> I'm translating the relevant portion of your reply again for the other readers. In the future, could you please write *only* in English? I'm asking that because, in case we find the exact nature of the problem and must send this report to the Mozilla developers, most of them (as well as most Ubuntu developers) do not speak Italian.
> Also, I don't think that posting your address and telephone number publicly (in your reply) is a good idea. You may have not noticed that your bug report has been publicly posted to the Launchpad Web interface (at<https://bugs.launchpad.net/ubuntu/+source/firefox/+bug/883892>) for anyone (developers, testers...) to see. I have already contacted the Launchpad Support team, asking them to redact those pieces of information from your comment.
>
> "I state beforehand that, using Windows, the connection is fast and there are no problems. There weren't any in Ubuntu Linux 10.10 too. The bug appeared when I upgraded to version 11.10. Moreover, with the latter one, the Chrome browser works perfectly. I also noticed that the browser hangs when I try to play videos on the Web (e.g. on YouTube or when I try to play videos or slideshows on my site,www.lu8.it). To try to solve the abnormality I also tried not to use IPv6 and to use only IPv4. As a consequence, I noticed a small speed improvement in Firefox, but it still hangs when I try to close it when two tabs are open. Note that, using Chrome, the connection is quite good, even if it seems it's a bit more slow than in Windows. On Ubuntu 11.10 I've installed the following plugins: Adobe Flash Player for Firefox, Sun Java 6 plugin, Sun Java 6 Fonts, Sun Java 6 Bin and Sun Java 6 JRE. In Firefox, the following p
> lugins and extensions are listed as installed:
> Plugins:
> - DVX Web Player;
> - Gnome Shell Integration;
> - IcedTea-Web Plugin (using iceTead Web 1.1.13 (1.1g-1 Ubuntu 1));
> - QuikTime Plug-in 7.6.6;
> - Shokwawe Flash;
> - WLC Media Plugin (compatibile Totem 3.0.1);
> -Windows Media Player Plugin (compatibile; Totem).
> Extensions:
> - Adblok Plus 1.3.10;
> - Add-onCompatibility Reporter 0.9.2;
> - Dizionario Italiano 3.3.1;
> - DownloadHelper 4.9.5;
> - Download Status Bar 0.9.10;
> - DownTemAll 2.0.8;
> - Faster Fox Lite 3.9.1 Lit;
> - Global Menù Bar Integration 2.0.1;
> - gTranslate 0.8;
> - InstanFox 2.0.8;
> - PlacesCleaner 0.41;
> - SearchPreview 5.0.9;
> - Test Pilot 1.2
>
> Also, this morning Firefox hanged when two tabs were open and I clicked on the Back button instead of clicking on the other open tab."
> -----
> First of all, in this bug report I will deal only with the issues you are experiencing with Firefox. Since I suspect that they are caused either by high memory consumption or one of your extensions, I kindly ask you to perform these steps.
> 1) Exit Firefox completely.
> 2) After the window has closed, wait some seconds, open a Terminal and type "killall firefox" (without quotes). This will make sure that Firefox is not running any more (not even in background).
> 3) From the Terminal, type "firefox -profilemanager". When the Profile Manager window appears, click on "Create Profile" and follow the instructions. When you are prompted to choose a new name for the profile, type "Test". After the profile creation has finished, select the new "Test" profile from the list, uncheck the "Don't ask at startup" checkbox, then click on "Start Firefox". This will start Firefox in a "clean" environment, without any extensions and customizations.
> 4) Try to open two tabs and/or to watch a video. Note the *exact* sequence of actions you have performed and the URLs you have visited (be sure to write them here *in detail, step by step*).
>
> In case the browser hangs again, leave it running, open another Terminal and write the following command:
> apport-collect 883892
> This will update the bug report with useful information about your Firefox installation. In addition to that, browse with Firefox to<about:memory> and copy and paste the contents of that page in your reply; with the browser running, type "top -n 1 -b>MemoryUsage.txt" in a terminal and attach the "MemoryUsage.txt" file (in your home directory) to your reply as well.
>
> Please tell us if the procedure I have described fixes the problem.
>
> As for the issues you are experiencing with Thunderbird and Evolution,
> it's more appropriate to file separate bug reports for them (use the
> commands "apport-bug thunderbird" and "apport-bug evolution" for that);
> as a general rule, each bug report should deal only with one issue. Each
> bug report should contain a detailed description, step by step, of what
> you have done and at which point the program hangs, so we can be able to
> reproduce the problem and fix it. However, I suggest you should wait
> until the precise cause of this issue is determined, as I suspect that
> high memory usage may be the cause of all of them.
>
> Thanks again!
> ----------
> Traduco nuovamente la parte rilevante della Sua risposta per gli altri lettori. In futuro, potrebbe scrivere *solamente* in inglese? Le chiedo questo perché, nel caso in cui troviamo l'esatta natura del problema e dobbiamo inviare questo report agli sviluppatori di Mozilla, molti di loro (così come molti sviluppatori di Ubuntu) non parlano italiano.
> Non credo inoltre che rendere pubblici i Suoi indirizzo e numero di telefono (nella Sua risposta) sia una buona idea. Potrebbe non aver notato che la sua segnalazione di errore è stata pubblicata nell'interfaccia Web di Launchpad (all'indirizzo<https://bugs.launchpad.net/ubuntu/+source/firefox/+bug/883892>) affinché tutti (sviluppatori, tester...) la possano vedere. Ho già contattato il team di supporto di Launchpad chiedendo loro di rimuovere tali informazioni dal Suo commento.
>
> [Traduzione in inglese omessa]
>
> Prima di tutto, in questa segnalazione di errore tratterò solo i problemi di Firefox che sta sperimentando. Poiché sospetto che essi siano causati o da un utilizzo elevato della memoria o da una delle estensioni, Le chiedo cortesemente di eseguire questi passi.
> 1) Esca completamente da Firefox.
> 2) Dopo che la finestra si è chiusa, attenda alcuni secondi, apra un terminale e digiti "killall firefox" (senza le virgolette). Questo ci renderà sicuri che Firefox non sta girando più (nemmeno in background).
> 3) Dal terminale, digiti "firefox -profilemanager". Quando il Manager profili appare, clicchi su "Crea profilo" e segua le istruzioni. Quando Le viene richiesto di scegliere un nuovo nome per il profilo, digiti "Test". Dopo che la creazione del profilo è stata completata, selezioni il nuovo profilo "Test" dalla lista, deselezioni la casella "Non chiedere all'avvio", quindi clicchi su "Avvia Firefox". Ciò farà sì che Firefox parta in un ambiente "pulito", senza alcuna estensione né personalizzazione.
> 4) Provi ad aprire due schede e/o a guardare un video. Annoti l'*esatta* sequenza di azioni che ha eseguito e gli indirizzi che ha visitato (si assicuri di scrivere il tutto qui *in dettaglio, passo per passo*).
>
> Nel caso in cui il browser si blocchi di nuovo, lo lasci girare, apra un altro terminale e digiti il comando seguente:
> apport-collect 883892
> Questo aggiornerà la segnalazione di errore con informazioni utili riguardanti la Sua installazione di Firefox. Oltre a questo, con Firefox vada alla pagina<about:memory> e copi e incolli i contenuti di quella pagina nella Sua risposta; con il browser che gira, digiti "top -n 1 -b>MemoryUsage.txt" in un terminale e alleghi anche il file "MemoryUsage.txt" (nella Sua cartella home) alla risposta.
>
> Ci dica se la procedura che Le ho descritto risolve il problema.
>
> Per quanto riguarda i problemi che sta sperimentando con Thunderbird ed
> Evolution, dovrebbe aprire segnalazioni separate per essi (utilizzi i
> comandi "apport-bug thunderbird" ed "apport-bug evolution" a tale
> scopo); come regola generale, ogni segnalazione dovrebbe trattare solo
> un problema. Ogni segnalazione deve contenere una descrizione
> dettagliata, passo per passo, di ciò che ha fatto e del punto in cui il
> programma si blocca, in modo tale che possiamo riprodurre il problema e
> correggerlo. Ciò nonostante, suggerisco che dovrebbe aspettare fino a
> quando non sia stata determinata la causa precisa di questo problema, in
> quanto sospetto che l'utilizzo elevato di memoria potrebbe essere la
> causa di tutti e tre.
>
> Grazie ancora!
>
** Attachment added: "Test Firefox.odt"
https://bugs.launchpad.net/bugs/883892/+attachment/2583294/+files/Test%20Firefox.odt
** Attachment added: "Test FirefoxTradotto.odt"
https://bugs.launchpad.net/bugs/883892/+attachment/2583295/+files/Test%20FirefoxTradotto.odt
--
You received this bug notification because you are a member of Desktop
Packages, which is subscribed to firefox in Ubuntu.
https://bugs.launchpad.net/bugs/883892
Title:
Firefox hangs when opening/closing pages
Status in “firefox” package in Ubuntu:
Incomplete
Bug description:
Firefox si bocca quando si aprono le pagine e si sblocca dopo circa 10 minuti, oppure appare il messaggio per forzare la chiusura. Idem Thunderbird il quale risulta impossibile procedere alla configurazione manuale dei nuovi account quando esso non riesce a rilevare automaticamente i parametri di configurazione.
Evolution si blocca subito quando cerco di procedere alla configurazione di account:
ProblemType: Bug
DistroRelease: Ubuntu 11.10
Package: evolution 3.2.0-0ubuntu2
ProcVersionSignature: Ubuntu 3.0.0-12.20-generic 3.0.4
Uname: Linux 3.0.0-12-generic i686
NonfreeKernelModules: fglrx
ApportVersion: 1.23-0ubuntu3
Architecture: i386
Date: Sun Oct 30 17:18:54 2011
ExecutablePath: /usr/bin/evolution
InstallationMedia: Ubuntu-Plus8 - Release i386
ProcEnviron:
PATH=(custom, no user)
LANG=it_IT.UTF-8
SHELL=/bin/bash
SourcePackage: evolution
UpgradeStatus: No upgrade log present (probably fresh install)
---
AddonCompatCheckDisabled: True
AlsaVersion: Advanced Linux Sound Architecture Driver Version 1.0.24.
ApportVersion: 1.23-0ubuntu4
Architecture: i386
AudioDevicesInUse:
USER PID ACCESS COMMAND
/dev/snd/pcmC2D0c: evasio 2102 F...m pulseaudio
/dev/snd/controlC0: evasio 2102 F.... pulseaudio
BuildID: 20111008085056
CRDA: Error: [Errno 2] File o directory non esistente
Card0.Amixer.info:
Card hw:0 'SB'/'HDA ATI SB at 0xfe8f4000 irq 16'
Mixer name : 'Realtek ALC887'
Components : 'HDA:10ec0887,1043837b,00100202'
Controls : 34
Simple ctrls : 20
Card1.Amixer.info:
Card hw:1 'HDMI'/'HDA ATI HDMI at 0xfeae8000 irq 19'
Mixer name : 'ATI RS690/780 HDMI'
Components : 'HDA:1002791a,00791a00,00100000'
Controls : 4
Simple ctrls : 1
Card1.Amixer.values:
Simple mixer control 'IEC958',0
Capabilities: pswitch pswitch-joined penum
Playback channels: Mono
Mono: Playback [on]
Card2.Amixer.info:
Card hw:2 'U0x46d0x81b'/'USB Device 0x46d:0x81b at usb-0000:00:12.0-1.1, full speed'
Mixer name : 'USB Mixer'
Components : 'USB046d:081b'
Controls : 2
Simple ctrls : 1
Card2.Amixer.values:
Simple mixer control 'Mic',0
Capabilities: cvolume cvolume-joined cswitch cswitch-joined penum
Capture channels: Mono
Limits: Capture 0 - 6144
Mono: Capture 4608 [75%] [24.00dB] [on]
Channel: release
DistroRelease: Ubuntu 11.10
ForcedLayersAccel: False
IfupdownConfig:
auto lo
iface lo inet loopback
InstallationMedia: Ubuntu-Plus8 - Release i386
IpRoute:
default via 192.168.1.254 dev eth0 proto static
169.254.0.0/16 dev eth0 scope link metric 1000
192.168.1.0/24 dev eth0 proto kernel scope link src 192.168.1.2 metric 1
IwConfig:
lo no wireless extensions.
eth0 no wireless extensions.
NonfreeKernelModules: fglrx
Package: firefox 7.0.1+build1+nobinonly-0ubuntu2
PackageArchitecture: i386
ProcEnviron:
PATH=(custom, no user)
LANG=it_IT.UTF-8
SHELL=/bin/bash
ProcVersionSignature: Ubuntu 3.0.0-13.21-generic 3.0.6
Profiles:
Profile0 - LastVersion=7.0.1/20111008085056
Profile1 (Default) - LastVersion=7.0.1/20111008085056 (Running)
PulseSinks: Error: command ['pacmd', 'list-sinks'] failed with exit code 1: Daemon not responding.
PulseSources: Error: command ['pacmd', 'list-sources'] failed with exit code 1: Daemon not responding.
RfKill:
RunningIncompatibleAddons: False
Tags: oneiric running-unity
Uname: Linux 3.0.0-13-generic i686
UpgradeStatus: No upgrade log present (probably fresh install)
UserGroups: adm admin cdrom dialout lp lpadmin plugdev sambashare
dmi.bios.date: 09/18/2009
dmi.bios.vendor: American Megatrends Inc.
dmi.bios.version: 1010
dmi.board.asset.tag: To Be Filled By O.E.M.
dmi.board.name: M4A78-EM
dmi.board.vendor: ASUSTeK Computer INC.
dmi.board.version: Rev X.0x
dmi.chassis.asset.tag: Asset-1234567890
dmi.chassis.type: 3
dmi.chassis.vendor: Chassis Manufacture
dmi.chassis.version: Chassis Version
dmi.modalias: dmi:bvnAmericanMegatrendsInc.:bvr1010:bd09/18/2009:svnSystemmanufacturer:pnSystemProductName:pvrSystemVersion:rvnASUSTeKComputerINC.:rnM4A78-EM:rvrRevX.0x:cvnChassisManufacture:ct3:cvrChassisVersion:
dmi.product.name: System Product Name
dmi.product.version: System Version
dmi.sys.vendor: System manufacturer
---
AddonCompatCheckDisabled: True
AlsaVersion: Advanced Linux Sound Architecture Driver Version 1.0.24.
ApportVersion: 1.23-0ubuntu4
Architecture: i386
AudioDevicesInUse:
USER PID ACCESS COMMAND
/dev/snd/pcmC2D0c: evasio 2102 F...m pulseaudio
/dev/snd/controlC0: evasio 2102 F.... pulseaudio
BuildID: 20111008085056
CRDA: Error: [Errno 2] File o directory non esistente
Card0.Amixer.info:
Card hw:0 'SB'/'HDA ATI SB at 0xfe8f4000 irq 16'
Mixer name : 'Realtek ALC887'
Components : 'HDA:10ec0887,1043837b,00100202'
Controls : 34
Simple ctrls : 20
Card1.Amixer.info:
Card hw:1 'HDMI'/'HDA ATI HDMI at 0xfeae8000 irq 19'
Mixer name : 'ATI RS690/780 HDMI'
Components : 'HDA:1002791a,00791a00,00100000'
Controls : 4
Simple ctrls : 1
Card1.Amixer.values:
Simple mixer control 'IEC958',0
Capabilities: pswitch pswitch-joined penum
Playback channels: Mono
Mono: Playback [on]
Card2.Amixer.info:
Card hw:2 'U0x46d0x81b'/'USB Device 0x46d:0x81b at usb-0000:00:12.0-1.1, full speed'
Mixer name : 'USB Mixer'
Components : 'USB046d:081b'
Controls : 2
Simple ctrls : 1
Card2.Amixer.values:
Simple mixer control 'Mic',0
Capabilities: cvolume cvolume-joined cswitch cswitch-joined penum
Capture channels: Mono
Limits: Capture 0 - 6144
Mono: Capture 4608 [75%] [24.00dB] [on]
Channel: release
DistroRelease: Ubuntu 11.10
ForcedLayersAccel: False
IfupdownConfig:
auto lo
iface lo inet loopback
InstallationMedia: Ubuntu-Plus8 - Release i386
IpRoute:
default via 192.168.1.254 dev eth0 proto static
169.254.0.0/16 dev eth0 scope link metric 1000
192.168.1.0/24 dev eth0 proto kernel scope link src 192.168.1.2 metric 1
IwConfig:
lo no wireless extensions.
eth0 no wireless extensions.
NonfreeKernelModules: fglrx
Package: firefox 7.0.1+build1+nobinonly-0ubuntu2
PackageArchitecture: i386
ProcEnviron:
PATH=(custom, no user)
LANG=it_IT.UTF-8
SHELL=/bin/bash
ProcVersionSignature: Ubuntu 3.0.0-13.21-generic 3.0.6
Profiles:
Profile0 - LastVersion=7.0.1/20111008085056
Profile1 (Default) - LastVersion=7.0.1/20111008085056 (Running)
RfKill:
RunningIncompatibleAddons: False
Tags: oneiric running-unity
Uname: Linux 3.0.0-13-generic i686
UpgradeStatus: No upgrade log present (probably fresh install)
UserGroups: adm admin cdrom dialout lp lpadmin plugdev sambashare
dmi.bios.date: 09/18/2009
dmi.bios.vendor: American Megatrends Inc.
dmi.bios.version: 1010
dmi.board.asset.tag: To Be Filled By O.E.M.
dmi.board.name: M4A78-EM
dmi.board.vendor: ASUSTeK Computer INC.
dmi.board.version: Rev X.0x
dmi.chassis.asset.tag: Asset-1234567890
dmi.chassis.type: 3
dmi.chassis.vendor: Chassis Manufacture
dmi.chassis.version: Chassis Version
dmi.modalias: dmi:bvnAmericanMegatrendsInc.:bvr1010:bd09/18/2009:svnSystemmanufacturer:pnSystemProductName:pvrSystemVersion:rvnASUSTeKComputerINC.:rnM4A78-EM:rvrRevX.0x:cvnChassisManufacture:ct3:cvrChassisVersion:
dmi.product.name: System Product Name
dmi.product.version: System Version
dmi.sys.vendor: System manufacturer
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References
