desktop-packages team mailing list archive

[Alessandro Menti <889411@xxxxxxxxxxxxxxxxxx>]

it definitely seems to be a NetworkManager problem. Software Center
relies on it to detect if the connection is present or not, so if it
does not sense your modem connection Software Center believes you are
not connected.

Could you please open a terminal and then perform the following actions?

1) Install the latest development version of NetworkManager by running:
sudo apt-add-repository ppa:network-manager/trunk
sudo apt-get update
sudo apt-get dist-upgrade

2) Stop NetworkManager with:
sudo stop network-manager

3) Start to capture the system logs by opening another terminal and running:
tail -n0 -f /var/log/syslog > /tmp/syslog
The command will not stop, it's normal.

4) Return to the first opened terminal. Restart ModemManager (a NetworkManager component) and NetworkManager itself with:
logger "Killing Modem Manager"
sudo killall modem-manager
logger "Starting Modem Manager"
sudo modem-manager --debug 2>&1 | tee /tmp/modem.log.txt
export NM_PPP_DEBUG=1
logger "Starting NetworkManager"
sudo NetworkManager --no-daemon 2>&1 | tee /tmp/nm.log.txt
logger "Starting new connection creation"

Try then to create a new connection (in NetworkManager itself) using the
MEZON modem. Don't worry if it does not work, the exact causes of the
error will be recorded.

5) Run some quick modem and network tests:
wget http://cgit.freedesktop.org/ModemManager/ModemManager/plain/test/mm-test.py
logger "Starting Modem Manager test"
python ./mm-test.py >/tmp/mmtest.log 2>&1
logger "Starting NetworkManager debug"
sudo python debug-helper.py --nm debug
logger "Getting WPA logs"
sudo python debug-helper.py --wpa msgdump

6) Switch back to the second terminal (the one where you started to
capture system logs) and press Ctrl+C. This will stop the capture.

7) Finally, collect some information about your hardware with:
udevadm info --query=all --path=/sys/class/tty/... --attribute-walk >/tmp/udevadm.log 2>&1
lsusb >/tmp/lsusb.log 2>&1

8) Attach the files "/tmp/syslog", "/tmp/modem.log.txt",
"/tmp/mmtest.log", "/tmp/nm.log.txt", "/tmp/udevadm.log",
"/tmp/lsusb.log" to this bug report.

The procedure is fairly complicated, but it will help us establishing
the exact nature of the bug.

Thanks!

** Package changed: software-center (Ubuntu) => network-manager (Ubuntu)

** Summary changed:

- Software center not instaling deb
+ MEZON modem not detected

-- 
You received this bug notification because you are a member of Desktop
Packages, which is subscribed to network-manager in Ubuntu.
https://bugs.launchpad.net/bugs/889411

Title:
  MEZON modem not detected

Status in “network-manager” package in Ubuntu:
  Incomplete

Bug description:
  Software center not instaling deb files if here are not internet
  connection. Also software center do not recognize Mezon internet. And
  therefore do not install programs from the software center and deb
  files. The install button is not active. But the Internet really is
  working.

  ProblemType: Bug
  DistroRelease: Ubuntu 11.10
  Package: software-center 5.0.2
  ProcVersionSignature: Ubuntu 3.0.0-12.20-generic 3.0.4
  Uname: Linux 3.0.0-12-generic x86_64
  NonfreeKernelModules: nvidia
  ApportVersion: 1.23-0ubuntu4
  Architecture: amd64
  Date: Sat Nov 12 10:45:50 2011
  InstallationMedia: Ubuntu 11.10 "Oneiric Ocelot" - Release amd64 (20111012)
  PackageArchitecture: all
  SourcePackage: software-center
  UpgradeStatus: No upgrade log present (probably fresh install)

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