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[Phil V <889603@xxxxxxxxxxxxxxxxxx>]

If that's the case, check out bug 887349 and the fix posted in that
report and then please mark this bug as a duplicate of that bug.

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https://bugs.launchpad.net/bugs/889603

Title:
  Blank connect screen forever

Status in “empathy” package in Ubuntu:
  New

Bug description:
  When I click in "chat" button on ubuntu 11.10 the empathy stay
  "connecting" in my live account forever.

  ProblemType: Bug
  DistroRelease: Ubuntu 11.10
  Package: empathy 3.2.0.1-0ubuntu1.1
  ProcVersionSignature: Ubuntu 3.0.0-12.20-generic 3.0.4
  Uname: Linux 3.0.0-12-generic i686
  NonfreeKernelModules: wl
  ApportVersion: 1.23-0ubuntu4
  Architecture: i386
  Date: Sat Nov 12 18:05:42 2011
  ExecutablePath: /usr/bin/empathy
  InstallationMedia: Ubuntu 11.10 "Oneiric Ocelot" - Release i386 (20111012)
  ProcEnviron:
   PATH=(custom, no user)
   LANG=en_US.UTF-8
   SHELL=/bin/bash
  SourcePackage: empathy
  UpgradeStatus: No upgrade log present (probably fresh install)

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