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Date
[Bug 898033] Re: Huawei E367 3g modem not working

To: desktop-packages@xxxxxxxxxxxxxxxxxxx
From: Alessandro Menti <898033@xxxxxxxxxxxxxxxxxx>
Date: Wed, 30 Nov 2011 20:35:26 -0000
Reply-to: Bug 898033 <898033@xxxxxxxxxxxxxxxxxx>
Sender: bounces@xxxxxxxxxxxxx
Thanks for the logs. I am marking again this report as "Confirmed", as
per the input from Brian Figg.

Thanks again for making Ubuntu better!

** Description changed:

  The modem is recognized but when initiating connection in Network
  Manager it immediately fails to connect.
  
- Modem is recognized bu usb_modeswitch and the log seems ok.
- Syslog indicates that there's some problem communicating with the modem.
+ Modem is recognized by usb_modeswitch and the log seems ok.
+ Syslog indicates that there's some problem communicating with the modem (it hangs up unexpectedly).
  
- The modem worked on 11.04.
+ The modem worked on 11.04. Upgrading to the latest development version
+ does not fix the bug.
+ 
+ A relevant extract of the log files is:
+ modem-manager[2392]: <debug> [1322671573.872624] [mm-at-serial-port.c:298] debug_log(): (ttyUSB0): --> 'ATD*99***1#<CR>'
+ modem-manager[2392]: <debug> [1322671573.899074] [mm-at-serial-port.c:298] debug_log(): (ttyUSB0): <-- '<CR><LF>CONNECT 28800000<CR><LF>'
+ modem-manager[2392]: <debug> [1322671573.899341] [mm-port.c:181] mm_port_set_connected(): (ttyUSB0): port now connected
+ modem-manager[2392]: <info>  [1322671573.899643] [mm-modem.c:742] mm_modem_set_state(): Modem /org/freedesktop/ModemManager/Modems/0: state changed (connecting -> connected)
+ modem-manager[2392]: <debug> [1322671573.899788] [mm-generic-gsm.c:4988] simple_state_machine(): (ttyUSB0): simple connect state 6
+ modem-manager[2392]: <debug> [1322671573.944259] [mm-manager.c:793] device_added(): (net/ppp0): could not get port's parent device
+ modem-manager[2392]: <debug> [1322671574.194721] [mm-at-serial-port.c:298] debug_log(): (ttyUSB4): <-- '<CR><LF>^BOOT:40286488,0,0,0,99<CR><LF>'
+ modem-manager[2392]: <debug> [1322671575.360877] [mm-at-serial-port.c:298] debug_log(): (ttyUSB4): <-- '<CR><LF>^RSSI:12<CR><LF><CR><LF>^CSNR:-94,-5<CR><LF>'
+ modem-manager[2392]: <debug> [1322671575.414620] [mm-serial-port.c:636] data_available(): (ttyUSB0) unexpected port hangup!
+ modem-manager[2392]: <debug> [1322671575.414781] [mm-serial-port.c:844] mm_serial_port_close(): (ttyUSB0) device open count is 0 (close)
+ modem-manager[2392]: <info>  [1322671575.414869] [mm-serial-port.c:859] mm_serial_port_close(): (ttyUSB0) closing serial port...
+ modem-manager[2392]: <debug> [1322671575.414962] [mm-port.c:181] mm_port_set_connected(): (ttyUSB0): port now disconnected
  
  ProblemType: Bug
  DistroRelease: Ubuntu 11.10
  Package: linux-image-3.0.0-13-generic-pae 3.0.0-13.22
  ProcVersionSignature: Ubuntu 3.0.0-13.22-generic-pae 3.0.6
  Uname: Linux 3.0.0-13-generic-pae i686
  AlsaVersion: Advanced Linux Sound Architecture Driver Version 1.0.24.
  ApportVersion: 1.23-0ubuntu4
  Architecture: i386
  ArecordDevices:
-  **** List of CAPTURE Hardware Devices ****
-  card 0: Intel [HDA Intel], device 0: AD198x Analog [AD198x Analog]
-    Subdevices: 2/2
-    Subdevice #0: subdevice #0
-    Subdevice #1: subdevice #1
+  **** List of CAPTURE Hardware Devices ****
+  card 0: Intel [HDA Intel], device 0: AD198x Analog [AD198x Analog]
+    Subdevices: 2/2
+    Subdevice #0: subdevice #0
+    Subdevice #1: subdevice #1
  AudioDevicesInUse:
-  USER        PID ACCESS COMMAND
-  /dev/snd/controlC0:  kenny      1513 F.... pulseaudio
+  USER        PID ACCESS COMMAND
+  /dev/snd/controlC0:  kenny      1513 F.... pulseaudio
  CRDA: Error: [Errno 2] No such file or directory
  Card0.Amixer.info:
-  Card hw:0 'Intel'/'HDA Intel at 0xf8220000 irq 45'
-    Mixer name	: 'Analog Devices AD1984'
-    Components	: 'HDA:11d41984,17aa20d6,00100400'
-    Controls      : 31
-    Simple ctrls  : 19
+  Card hw:0 'Intel'/'HDA Intel at 0xf8220000 irq 45'
+    Mixer name	: 'Analog Devices AD1984'
+    Components	: 'HDA:11d41984,17aa20d6,00100400'
+    Controls      : 31
+    Simple ctrls  : 19
  Card29.Amixer.info:
-  Card hw:29 'ThinkPadEC'/'ThinkPad Console Audio Control at EC reg 0x30, fw 7MHT25WW-1.03'
-    Mixer name	: 'ThinkPad EC 7MHT25WW-1.03'
-    Components	: ''
-    Controls      : 1
-    Simple ctrls  : 1
+  Card hw:29 'ThinkPadEC'/'ThinkPad Console Audio Control at EC reg 0x30, fw 7MHT25WW-1.03'
+    Mixer name	: 'ThinkPad EC 7MHT25WW-1.03'
+    Components	: ''
+    Controls      : 1
+    Simple ctrls  : 1
  Card29.Amixer.values:
-  Simple mixer control 'Console',0
-    Capabilities: pswitch pswitch-joined penum
-    Playback channels: Mono
-    Mono: Playback [on]
+  Simple mixer control 'Console',0
+    Capabilities: pswitch pswitch-joined penum
+    Playback channels: Mono
+    Mono: Playback [on]
  Date: Wed Nov 30 07:38:41 2011
  HibernationDevice: RESUME=UUID=545bf5b5-c496-488d-8c9f-a3889386d574
  InstallationMedia: Ubuntu 11.10 "Oneiric Ocelot" - Release i386 (20111012)
  MachineType: LENOVO 766734G
  PccardctlIdent:
-  Socket 0:
-    no product info available
+  Socket 0:
+    no product info available
  PccardctlStatus:
-  Socket 0:
-    no card
+  Socket 0:
+    no card
  ProcEnviron:
-  PATH=(custom, no user)
-  LANG=en_US.UTF-8
-  SHELL=/bin/bash
+  PATH=(custom, no user)
+  LANG=en_US.UTF-8
+  SHELL=/bin/bash
  ProcKernelCmdLine: BOOT_IMAGE=/boot/vmlinuz-3.0.0-13-generic-pae root=UUID=36d41344-a385-41a9-af9a-2efb529c0e58 ro quiet splash vt.handoff=7
  RelatedPackageVersions:
-  linux-restricted-modules-3.0.0-13-generic-pae N/A
-  linux-backports-modules-3.0.0-13-generic-pae  N/A
-  linux-firmware                                1.60
+  linux-restricted-modules-3.0.0-13-generic-pae N/A
+  linux-backports-modules-3.0.0-13-generic-pae  N/A
+  linux-firmware                                1.60
  SourcePackage: linux
  StagingDrivers: mei
  UpgradeStatus: No upgrade log present (probably fresh install)
  dmi.bios.date: 04/30/2008
  dmi.bios.vendor: LENOVO
  dmi.bios.version: 7NETB3WW (2.13 )
  dmi.board.name: 766734G
  dmi.board.vendor: LENOVO
  dmi.board.version: Not Available
  dmi.chassis.asset.tag: No Asset Information
  dmi.chassis.type: 10
  dmi.chassis.vendor: LENOVO
  dmi.chassis.version: Not Available
  dmi.modalias: dmi:bvnLENOVO:bvr7NETB3WW(2.13):bd04/30/2008:svnLENOVO:pn766734G:pvrThinkPadX61s:rvnLENOVO:rn766734G:rvrNotAvailable:cvnLENOVO:ct10:cvrNotAvailable:
  dmi.product.name: 766734G
  dmi.product.version: ThinkPad X61s
  dmi.sys.vendor: LENOVO

** Summary changed:

- Huawei E367 3g modem not working
+ [Huawei E367] cannot connect to 3G

** Changed in: network-manager (Ubuntu)
       Status: Incomplete => Confirmed

** Tags added: regression-release

** Description changed:

  The modem is recognized but when initiating connection in Network
  Manager it immediately fails to connect.
  
  Modem is recognized by usb_modeswitch and the log seems ok.
  Syslog indicates that there's some problem communicating with the modem (it hangs up unexpectedly).
  
- The modem worked on 11.04. Upgrading to the latest development version
- does not fix the bug.
+ Upgrading to the latest development version of NetworkManager does not
+ fix the bug.
  
  A relevant extract of the log files is:
  modem-manager[2392]: <debug> [1322671573.872624] [mm-at-serial-port.c:298] debug_log(): (ttyUSB0): --> 'ATD*99***1#<CR>'
  modem-manager[2392]: <debug> [1322671573.899074] [mm-at-serial-port.c:298] debug_log(): (ttyUSB0): <-- '<CR><LF>CONNECT 28800000<CR><LF>'
  modem-manager[2392]: <debug> [1322671573.899341] [mm-port.c:181] mm_port_set_connected(): (ttyUSB0): port now connected
  modem-manager[2392]: <info>  [1322671573.899643] [mm-modem.c:742] mm_modem_set_state(): Modem /org/freedesktop/ModemManager/Modems/0: state changed (connecting -> connected)
  modem-manager[2392]: <debug> [1322671573.899788] [mm-generic-gsm.c:4988] simple_state_machine(): (ttyUSB0): simple connect state 6
  modem-manager[2392]: <debug> [1322671573.944259] [mm-manager.c:793] device_added(): (net/ppp0): could not get port's parent device
  modem-manager[2392]: <debug> [1322671574.194721] [mm-at-serial-port.c:298] debug_log(): (ttyUSB4): <-- '<CR><LF>^BOOT:40286488,0,0,0,99<CR><LF>'
  modem-manager[2392]: <debug> [1322671575.360877] [mm-at-serial-port.c:298] debug_log(): (ttyUSB4): <-- '<CR><LF>^RSSI:12<CR><LF><CR><LF>^CSNR:-94,-5<CR><LF>'
  modem-manager[2392]: <debug> [1322671575.414620] [mm-serial-port.c:636] data_available(): (ttyUSB0) unexpected port hangup!
  modem-manager[2392]: <debug> [1322671575.414781] [mm-serial-port.c:844] mm_serial_port_close(): (ttyUSB0) device open count is 0 (close)
  modem-manager[2392]: <info>  [1322671575.414869] [mm-serial-port.c:859] mm_serial_port_close(): (ttyUSB0) closing serial port...
  modem-manager[2392]: <debug> [1322671575.414962] [mm-port.c:181] mm_port_set_connected(): (ttyUSB0): port now disconnected
+ 
+ == Regression details ==
+ Discovered in version: 11.10
+ Last known good version: 11.04
  
  ProblemType: Bug
  DistroRelease: Ubuntu 11.10
  Package: linux-image-3.0.0-13-generic-pae 3.0.0-13.22
  ProcVersionSignature: Ubuntu 3.0.0-13.22-generic-pae 3.0.6
  Uname: Linux 3.0.0-13-generic-pae i686
  AlsaVersion: Advanced Linux Sound Architecture Driver Version 1.0.24.
  ApportVersion: 1.23-0ubuntu4
  Architecture: i386
  ArecordDevices:
   **** List of CAPTURE Hardware Devices ****
   card 0: Intel [HDA Intel], device 0: AD198x Analog [AD198x Analog]
     Subdevices: 2/2
     Subdevice #0: subdevice #0
     Subdevice #1: subdevice #1
  AudioDevicesInUse:
   USER        PID ACCESS COMMAND
   /dev/snd/controlC0:  kenny      1513 F.... pulseaudio
  CRDA: Error: [Errno 2] No such file or directory
  Card0.Amixer.info:
   Card hw:0 'Intel'/'HDA Intel at 0xf8220000 irq 45'
     Mixer name	: 'Analog Devices AD1984'
     Components	: 'HDA:11d41984,17aa20d6,00100400'
     Controls      : 31
     Simple ctrls  : 19
  Card29.Amixer.info:
   Card hw:29 'ThinkPadEC'/'ThinkPad Console Audio Control at EC reg 0x30, fw 7MHT25WW-1.03'
     Mixer name	: 'ThinkPad EC 7MHT25WW-1.03'
     Components	: ''
     Controls      : 1
     Simple ctrls  : 1
  Card29.Amixer.values:
   Simple mixer control 'Console',0
     Capabilities: pswitch pswitch-joined penum
     Playback channels: Mono
     Mono: Playback [on]
  Date: Wed Nov 30 07:38:41 2011
  HibernationDevice: RESUME=UUID=545bf5b5-c496-488d-8c9f-a3889386d574
  InstallationMedia: Ubuntu 11.10 "Oneiric Ocelot" - Release i386 (20111012)
  MachineType: LENOVO 766734G
  PccardctlIdent:
   Socket 0:
     no product info available
  PccardctlStatus:
   Socket 0:
     no card
  ProcEnviron:
   PATH=(custom, no user)
   LANG=en_US.UTF-8
   SHELL=/bin/bash
  ProcKernelCmdLine: BOOT_IMAGE=/boot/vmlinuz-3.0.0-13-generic-pae root=UUID=36d41344-a385-41a9-af9a-2efb529c0e58 ro quiet splash vt.handoff=7
  RelatedPackageVersions:
   linux-restricted-modules-3.0.0-13-generic-pae N/A
   linux-backports-modules-3.0.0-13-generic-pae  N/A
   linux-firmware                                1.60
  SourcePackage: linux
  StagingDrivers: mei
  UpgradeStatus: No upgrade log present (probably fresh install)
  dmi.bios.date: 04/30/2008
  dmi.bios.vendor: LENOVO
  dmi.bios.version: 7NETB3WW (2.13 )
  dmi.board.name: 766734G
  dmi.board.vendor: LENOVO
  dmi.board.version: Not Available
  dmi.chassis.asset.tag: No Asset Information
  dmi.chassis.type: 10
  dmi.chassis.vendor: LENOVO
  dmi.chassis.version: Not Available
  dmi.modalias: dmi:bvnLENOVO:bvr7NETB3WW(2.13):bd04/30/2008:svnLENOVO:pn766734G:pvrThinkPadX61s:rvnLENOVO:rn766734G:rvrNotAvailable:cvnLENOVO:ct10:cvrNotAvailable:
  dmi.product.name: 766734G
  dmi.product.version: ThinkPad X61s
  dmi.sys.vendor: LENOVO

-- 
You received this bug notification because you are a member of Desktop
Packages, which is subscribed to network-manager in Ubuntu.
https://bugs.launchpad.net/bugs/898033

Title:
  [Huawei E367] cannot connect to 3G

Status in “network-manager” package in Ubuntu:
  Confirmed

Bug description:
  The modem is recognized but when initiating connection in Network
  Manager it immediately fails to connect.

  Modem is recognized by usb_modeswitch and the log seems ok.
  Syslog indicates that there's some problem communicating with the modem (it hangs up unexpectedly).

  Upgrading to the latest development version of NetworkManager does not
  fix the bug.

  A relevant extract of the log files is:
  modem-manager[2392]: <debug> [1322671573.872624] [mm-at-serial-port.c:298] debug_log(): (ttyUSB0): --> 'ATD*99***1#<CR>'
  modem-manager[2392]: <debug> [1322671573.899074] [mm-at-serial-port.c:298] debug_log(): (ttyUSB0): <-- '<CR><LF>CONNECT 28800000<CR><LF>'
  modem-manager[2392]: <debug> [1322671573.899341] [mm-port.c:181] mm_port_set_connected(): (ttyUSB0): port now connected
  modem-manager[2392]: <info>  [1322671573.899643] [mm-modem.c:742] mm_modem_set_state(): Modem /org/freedesktop/ModemManager/Modems/0: state changed (connecting -> connected)
  modem-manager[2392]: <debug> [1322671573.899788] [mm-generic-gsm.c:4988] simple_state_machine(): (ttyUSB0): simple connect state 6
  modem-manager[2392]: <debug> [1322671573.944259] [mm-manager.c:793] device_added(): (net/ppp0): could not get port's parent device
  modem-manager[2392]: <debug> [1322671574.194721] [mm-at-serial-port.c:298] debug_log(): (ttyUSB4): <-- '<CR><LF>^BOOT:40286488,0,0,0,99<CR><LF>'
  modem-manager[2392]: <debug> [1322671575.360877] [mm-at-serial-port.c:298] debug_log(): (ttyUSB4): <-- '<CR><LF>^RSSI:12<CR><LF><CR><LF>^CSNR:-94,-5<CR><LF>'
  modem-manager[2392]: <debug> [1322671575.414620] [mm-serial-port.c:636] data_available(): (ttyUSB0) unexpected port hangup!
  modem-manager[2392]: <debug> [1322671575.414781] [mm-serial-port.c:844] mm_serial_port_close(): (ttyUSB0) device open count is 0 (close)
  modem-manager[2392]: <info>  [1322671575.414869] [mm-serial-port.c:859] mm_serial_port_close(): (ttyUSB0) closing serial port...
  modem-manager[2392]: <debug> [1322671575.414962] [mm-port.c:181] mm_port_set_connected(): (ttyUSB0): port now disconnected

  == Regression details ==
  Discovered in version: 11.10
  Last known good version: 11.04

  ProblemType: Bug
  DistroRelease: Ubuntu 11.10
  Package: linux-image-3.0.0-13-generic-pae 3.0.0-13.22
  ProcVersionSignature: Ubuntu 3.0.0-13.22-generic-pae 3.0.6
  Uname: Linux 3.0.0-13-generic-pae i686
  AlsaVersion: Advanced Linux Sound Architecture Driver Version 1.0.24.
  ApportVersion: 1.23-0ubuntu4
  Architecture: i386
  ArecordDevices:
   **** List of CAPTURE Hardware Devices ****
   card 0: Intel [HDA Intel], device 0: AD198x Analog [AD198x Analog]
     Subdevices: 2/2
     Subdevice #0: subdevice #0
     Subdevice #1: subdevice #1
  AudioDevicesInUse:
   USER        PID ACCESS COMMAND
   /dev/snd/controlC0:  kenny      1513 F.... pulseaudio
  CRDA: Error: [Errno 2] No such file or directory
  Card0.Amixer.info:
   Card hw:0 'Intel'/'HDA Intel at 0xf8220000 irq 45'
     Mixer name	: 'Analog Devices AD1984'
     Components	: 'HDA:11d41984,17aa20d6,00100400'
     Controls      : 31
     Simple ctrls  : 19
  Card29.Amixer.info:
   Card hw:29 'ThinkPadEC'/'ThinkPad Console Audio Control at EC reg 0x30, fw 7MHT25WW-1.03'
     Mixer name	: 'ThinkPad EC 7MHT25WW-1.03'
     Components	: ''
     Controls      : 1
     Simple ctrls  : 1
  Card29.Amixer.values:
   Simple mixer control 'Console',0
     Capabilities: pswitch pswitch-joined penum
     Playback channels: Mono
     Mono: Playback [on]
  Date: Wed Nov 30 07:38:41 2011
  HibernationDevice: RESUME=UUID=545bf5b5-c496-488d-8c9f-a3889386d574
  InstallationMedia: Ubuntu 11.10 "Oneiric Ocelot" - Release i386 (20111012)
  MachineType: LENOVO 766734G
  PccardctlIdent:
   Socket 0:
     no product info available
  PccardctlStatus:
   Socket 0:
     no card
  ProcEnviron:
   PATH=(custom, no user)
   LANG=en_US.UTF-8
   SHELL=/bin/bash
  ProcKernelCmdLine: BOOT_IMAGE=/boot/vmlinuz-3.0.0-13-generic-pae root=UUID=36d41344-a385-41a9-af9a-2efb529c0e58 ro quiet splash vt.handoff=7
  RelatedPackageVersions:
   linux-restricted-modules-3.0.0-13-generic-pae N/A
   linux-backports-modules-3.0.0-13-generic-pae  N/A
   linux-firmware                                1.60
  SourcePackage: linux
  StagingDrivers: mei
  UpgradeStatus: No upgrade log present (probably fresh install)
  dmi.bios.date: 04/30/2008
  dmi.bios.vendor: LENOVO
  dmi.bios.version: 7NETB3WW (2.13 )
  dmi.board.name: 766734G
  dmi.board.vendor: LENOVO
  dmi.board.version: Not Available
  dmi.chassis.asset.tag: No Asset Information
  dmi.chassis.type: 10
  dmi.chassis.vendor: LENOVO
  dmi.chassis.version: Not Available
  dmi.modalias: dmi:bvnLENOVO:bvr7NETB3WW(2.13):bd04/30/2008:svnLENOVO:pn766734G:pvrThinkPadX61s:rvnLENOVO:rn766734G:rvrNotAvailable:cvnLENOVO:ct10:cvrNotAvailable:
  dmi.product.name: 766734G
  dmi.product.version: ThinkPad X61s
  dmi.sys.vendor: LENOVO

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