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Re: [Bug 898362] Re: thunderbird crashes on startup

To: desktop-packages@xxxxxxxxxxxxxxxxxxx
From: ale! <898362@xxxxxxxxxxxxxxxxxx>
Date: Wed, 30 Nov 2011 21:57:50 -0000
Reply-to: Bug 898362 <898362@xxxxxxxxxxxxxxxxxx>
Sender: bounces@xxxxxxxxxxxxx
Ok, I supposed that I had to read further before sending the report, but
this is the first time and i was a bit shallow. Thank you for the mail,
I'll read the link.

Chris Coulson <chris.coulson@xxxxxxxxxxxxx> ha scritto:

>Thanks, but please read the bug reporting guidelines, particularly the
>section about crashes: https://wiki.ubuntu.com/MozillaTeam/Bugs#Crashes
>(this is linked from the bug submission form on Launchpad)
>
>** Changed in: thunderbird (Ubuntu)
>       Status: New => Invalid
>
>-- 
>You received this bug notification because you are subscribed to the bug
>report.
>https://bugs.launchpad.net/bugs/898362
>
>Title:
>  thunderbird crashes on startup
>
>Status in “thunderbird” package in Ubuntu:
>  Invalid
>
>Bug description:
>  output of $ubuntu-bug thunderbird
>
>  ERROR: hook /usr/share/apport/package-hooks//thunderbird.py crashed:
>  Traceback (most recent call last):
>    File "/usr/lib/python2.7/dist-packages/apport/report.py", line 670, in add_hooks_info
>      symb['add_info'](self, ui)
>    File "/usr/share/apport/package-hooks//thunderbird.py", line 873, in add_info
>      populate_item(prefix + "IncompatibleExtensions", profile.dump_active_but_incompatible_extensions())
>    File "/usr/share/apport/package-hooks//thunderbird.py", line 696, in dump_active_but_incompatible_extensions
>      if extension.active_but_incompatible:
>    File "/usr/share/apport/package-hooks//thunderbird.py", line 520, in active_but_incompatible
>      return self.active and (self.cur_appver != None and compare_versions(self.cur_appver, self.min_appver) == -1 or compare_versions(self.cur_appver, self.max_appver) == 1)
>    File "/usr/share/apport/package-hooks//thunderbird.py", line 207, in compare_versions
>      raise VersionCompareFailed(saved_a, saved_b, e)
>  VersionCompareFailed: Failed to compare versions A = Safe Mode, B = 6.0a1 (invalid literal for int() with base 10: '')
>
>  
>  lsb_release -rd
>  Description:	Ubuntu 11.10
>  Release:	11.10
>
>  
>  apt-cache policy thunderbird
>  thunderbird:
>    Installed: 8.0+build1-0ubuntu0.11.10.1
>    Candidate: 8.0+build1-0ubuntu0.11.10.1
>    Version table:
>   *** 8.0+build1-0ubuntu0.11.10.1 0
>          500 http://security.ubuntu.com/ubuntu/ oneiric-security/main i386 Packages
>
>
>          500 http://archive.ubuntu.com/ubuntu/ oneiric-updates/main i386 Packages
>          500 http://it.archive.ubuntu.com/ubuntu/ oneiric-updates/main i386 Packages
>          100 /var/lib/dpkg/status
>       7.0.1+build1+nobinonly-0ubuntu1 0
>          500 http://archive.ubuntu.com/ubuntu/ oneiric/main i386 Packages
>          500 http://it.archive.ubuntu.com/ubuntu/ oneiric/main i386 Packages
>
>  
>  I expect the software to open, while I always get the mozilla crash report window
>
>  ProblemType: Bug
>  DistroRelease: Ubuntu 11.10
>  Package: thunderbird 8.0+build1-0ubuntu0.11.10.1
>  ProcVersionSignature: Ubuntu 3.0.0-13.22-generic 3.0.6
>  Uname: Linux 3.0.0-13-generic i686
>  ApportVersion: 1.23-0ubuntu4
>  Architecture: i386
>  BuildID: 20111124200334
>  Date: Wed Nov 30 22:16:22 2011
>  InstallationMedia: Ubuntu 11.04 "Natty Narwhal" - Release i386 (20110427.1)
>  ProcEnviron:
>   PATH=(custom, no user)
>   LANG=en_US.UTF-8
>   SHELL=/bin/bash
>  Profiles: Profile0 (Default) - LastVersion=Safe Mode/Safe Mode (Out of date)
>  SourcePackage: thunderbird
>  UpgradeStatus: Upgraded to oneiric on 2011-10-25 (36 days ago)
>
>To manage notifications about this bug go to:
>https://bugs.launchpad.net/ubuntu/+source/thunderbird/+bug/898362/+subscriptions

-- 
You received this bug notification because you are a member of Desktop
Packages, which is subscribed to thunderbird in Ubuntu.
https://bugs.launchpad.net/bugs/898362

Title:
  thunderbird crashes on startup

Status in “thunderbird” package in Ubuntu:
  Invalid

Bug description:
  output of $ubuntu-bug thunderbird

  ERROR: hook /usr/share/apport/package-hooks//thunderbird.py crashed:
  Traceback (most recent call last):
    File "/usr/lib/python2.7/dist-packages/apport/report.py", line 670, in add_hooks_info
      symb['add_info'](self, ui)
    File "/usr/share/apport/package-hooks//thunderbird.py", line 873, in add_info
      populate_item(prefix + "IncompatibleExtensions", profile.dump_active_but_incompatible_extensions())
    File "/usr/share/apport/package-hooks//thunderbird.py", line 696, in dump_active_but_incompatible_extensions
      if extension.active_but_incompatible:
    File "/usr/share/apport/package-hooks//thunderbird.py", line 520, in active_but_incompatible
      return self.active and (self.cur_appver != None and compare_versions(self.cur_appver, self.min_appver) == -1 or compare_versions(self.cur_appver, self.max_appver) == 1)
    File "/usr/share/apport/package-hooks//thunderbird.py", line 207, in compare_versions
      raise VersionCompareFailed(saved_a, saved_b, e)
  VersionCompareFailed: Failed to compare versions A = Safe Mode, B = 6.0a1 (invalid literal for int() with base 10: '')

  
  lsb_release -rd
  Description:	Ubuntu 11.10
  Release:	11.10

  
  apt-cache policy thunderbird
  thunderbird:
    Installed: 8.0+build1-0ubuntu0.11.10.1
    Candidate: 8.0+build1-0ubuntu0.11.10.1
    Version table:
   *** 8.0+build1-0ubuntu0.11.10.1 0
          500 http://security.ubuntu.com/ubuntu/ oneiric-security/main i386 Packages


          500 http://archive.ubuntu.com/ubuntu/ oneiric-updates/main i386 Packages
          500 http://it.archive.ubuntu.com/ubuntu/ oneiric-updates/main i386 Packages
          100 /var/lib/dpkg/status
       7.0.1+build1+nobinonly-0ubuntu1 0
          500 http://archive.ubuntu.com/ubuntu/ oneiric/main i386 Packages
          500 http://it.archive.ubuntu.com/ubuntu/ oneiric/main i386 Packages

  
  I expect the software to open, while I always get the mozilla crash report window

  ProblemType: Bug
  DistroRelease: Ubuntu 11.10
  Package: thunderbird 8.0+build1-0ubuntu0.11.10.1
  ProcVersionSignature: Ubuntu 3.0.0-13.22-generic 3.0.6
  Uname: Linux 3.0.0-13-generic i686
  ApportVersion: 1.23-0ubuntu4
  Architecture: i386
  BuildID: 20111124200334
  Date: Wed Nov 30 22:16:22 2011
  InstallationMedia: Ubuntu 11.04 "Natty Narwhal" - Release i386 (20110427.1)
  ProcEnviron:
   PATH=(custom, no user)
   LANG=en_US.UTF-8
   SHELL=/bin/bash
  Profiles: Profile0 (Default) - LastVersion=Safe Mode/Safe Mode (Out of date)
  SourcePackage: thunderbird
  UpgradeStatus: Upgraded to oneiric on 2011-10-25 (36 days ago)

To manage notifications about this bug go to:
https://bugs.launchpad.net/ubuntu/+source/thunderbird/+bug/898362/+subscriptions
References

[Bug 898362] [NEW] thunderbird crashes on startup
From: ale!, 2011-11-30