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[Muhammad bilal shahid <bil21als@xxxxxxxxx>]

Thank you for taking timein filing the bug to make ubuntu better. 
can you please attach the empathy chat log file with the bug report ?
are you talking about that bug which is mentioned in comment #2 ?

** Changed in: empathy (Ubuntu)
       Status: Confirmed => Incomplete

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https://bugs.launchpad.net/bugs/873946

Title:
  First messages from a contact do not appear

Status in “empathy” package in Ubuntu:
  Incomplete

Bug description:
  On a jabber server (Wildfire)
  Sometimes when someone sends me a message, the tab opens, but there is nothing appearing. If I send an answer, I will see the next incoming messages. And in the history for the user, I see the previous invisible messages. But they are just missing from the chat window.

  And it's impossible so far to reproduce it easily. If I close the tab
  and ask the person to contact me again, it appears. I'm trying to find
  the specific conditions for this problem, I will add my comments here.

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