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[Muhammad bilal shahid <bil21als@xxxxxxxxx>]

Thank you for taking time in filing the bug to make ubuntu better.
please attach the empathy chat log file with the bug you can get it from help==> debugg menu

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https://bugs.launchpad.net/bugs/830840

Title:
  Chat window will not open

Status in “empathy” package in Ubuntu:
  Confirmed

Bug description:
  OSD notifier works, as does the "Who's online" window, but when a chat
  request comes in, or when you try to open a chat request with a user
  nothing happens.

  ProblemType: Bug
  DistroRelease: Ubuntu 11.10
  Package: empathy 3.1.5-1ubuntu1
  ProcVersionSignature: Ubuntu 3.0.0-9.12-generic 3.0.3
  Uname: Linux 3.0.0-9-generic i686
  Architecture: i386
  Date: Sun Aug 21 23:43:22 2011
  InstallationMedia: Ubuntu 11.10 "Oneiric Ocelot" - Alpha i386 (20110705.1)
  ProcEnviron:
   PATH=(custom, no user)
   LANG=en_US.UTF-8
   SHELL=/bin/bash
  SourcePackage: empathy
  UpgradeStatus: No upgrade log present (probably fresh install)

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