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[Bug 758676] Re: [Upstream] .odt exported to PDF by Writer with Courier 10 Pitch PDF/A-1a embedded font show dots in Adobe Reader

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On 2011-03-18T18:43:07+00:00 Rune Kock wrote:

Created attachment 44590
PDF from LibO that fails in Adobe Reader

I use LibreOffice on Debian Testing AMD64 to generate a PDF (attached).

My document uses the font Bitstream Charter, which is part of the base
Debian system.  I believe that it comes from X.Org, specifically the
package xfonts-scalable.

Opening this PDF in Adobe Reader for Windows 9.4 or 10.0 produces an
error message that the embedded font cannot be extracted, and all
characters are replaced by dots.

The PDF works fine in the non-Adobe programs I've tried.

Choosing a different font avoids the problem.

It would be really great if LibreOffice can check for this problem, and
maybe even apply a work-around.  Or at least show a warning when the PDF
is generated.

Reply at: https://bugs.launchpad.net/df-
libreoffice/+bug/758676/comments/0

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On 2011-03-18T18:50:50+00:00 Rene Engelhard wrote:

FTR, we also had this reported in bugs.debian.org/616117

Reply at: https://bugs.launchpad.net/df-
libreoffice/+bug/758676/comments/1

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On 2011-03-29T23:22:01+00:00 Sb wrote:

Confirmed on openSUSE 11.4 with both LibreOffice 3.3.1 and 3.3.2.

Reply at: https://bugs.launchpad.net/df-
libreoffice/+bug/758676/comments/2

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On 2011-03-30T13:12:20+00:00 bajabaq wrote:

<a href="http://bugs.debian.org/cgi-
bin/bugreport.cgi?bug=616117">http://bugs.debian.org/cgi-
bin/bugreport.cgi?bug=616117</a>

Reply at: https://bugs.launchpad.net/df-
libreoffice/+bug/758676/comments/3

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On 2011-03-30T13:14:55+00:00 bajabaq wrote:

also a problem on i686 builds too

Reply at: https://bugs.launchpad.net/df-
libreoffice/+bug/758676/comments/4

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On 2011-03-31T02:19:58+00:00 Sb wrote:

Same issue confirmed on openSUSE 11.4 32-bit with OpenOffice 3.3.0.

Reply at: https://bugs.launchpad.net/df-
libreoffice/+bug/758676/comments/5

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On 2011-04-13T19:38:34+00:00 Christopher M. Penalver wrote:

Created attachment 45587
courier10pitch.odt

Reply at: https://bugs.launchpad.net/df-
libreoffice/+bug/758676/comments/20

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On 2011-04-13T19:39:38+00:00 Christopher M. Penalver wrote:

Downstream bug may be found at:
https://bugs.launchpad.net/df-libreoffice/+bug/758676

1) lsb_release -rd
Description: Ubuntu Natty (development branch)
Release: 11.04

2) apt-cache policy libreoffice-writer
libreoffice-writer:
  Installed: 1:3.3.2-1ubuntu2
  Candidate: 1:3.3.2-1ubuntu2
  Version table:
 *** 1:3.3.2-1ubuntu2 0
        500 http://us.archive.ubuntu.com/ubuntu/ natty/main i386 Packages 100
/var/lib/dpkg/status

apt-cache policy acroread
acroread:
  Installed: 9.4.2-0maverick1
  Candidate: 9.4.2-0maverick1
  Version table:
 *** 9.4.2-0maverick1 0
        500 http://archive.canonical.com/ubuntu/ natty/partner i386 Packages
        100 /var/lib/dpkg/status

3) What is expected to happen is when one performs at the Terminal:

cd ~/Desktop && wget
https://bugs.launchpad.net/ubuntu/+source/libreoffice/+bug/758676/+attachment/2030473/+files/courier10pitch.odt
&& lowriter -nologo courier10pitch.odt

Notice the words:

This line is Courier 10 Pitch.

has font Courier 10 Pitch.

Click File -> Export as PDF... -> check the PDF/A-1a checkbox -> Export
button -> Name: courier10pitch -> click Save button

Open via the Terminal:

acroread courier10pitch.pdf

and it should display correctly.

4) What happens instead is an Adobe Reader window pops up noting:
"Cannot extract the embedded font 'Courier10PitchBT-Roman'. Some
characters may not display or print correctly."

In place of the words are dots.

Reply at: https://bugs.launchpad.net/df-
libreoffice/+bug/758676/comments/21

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On 2011-05-04T02:42:02+00:00 bajabaq wrote:

I have back-traced this bug - it first appears in OpenOffice 3.3.0.

It was not present in the Ubuntu packaged OpenOffice 3.2.0.

To test this I installed a virtual machine with Ubuntu 10.04; created a
test pdf with the font Bitstream Charter using OO3.2.0. I was able to
view it without any problems on WinXP - Adobe 10.0.1

I uninstalled the OO3.2.0

I then installed the LibreOffice 3.3.0 deb package
(http://download.documentfoundation.org/libreoffice/old/stable/3.3.0/deb/x86/LibO_3.3
.0_Linux_x86_install-deb_en-US.tar.gz) and tried it, the bug was present
(dots when viewed on Win XP - Adobe 10.0.1)

I then installed OpenOffice 3.3.0 deb package
(http://download.services.openoffice.org/files/stable/3.3.0/OOo_3.3
.0_Linux_x86_install-deb_en-US.tar.gz) and the bug was still present.

So maybe a diff between OO 3.3.0 and OO 3.2.0 might lead us in the right
direction.

Reply at: https://bugs.launchpad.net/df-
libreoffice/+bug/758676/comments/22

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On 2011-05-05T01:30:09+00:00 bajabaq wrote:

This bug may have been caused by the patch to open office bug 87968:
http://openoffice.org/bugzilla/show_bug.cgi?id=87968

This was the only bug in the 3.3 updates that seemed to deal with pdfs
(http://www.openoffice.org/dev_docs/features/3.3/index.html)

Reply at: https://bugs.launchpad.net/df-
libreoffice/+bug/758676/comments/23

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On 2011-05-09T14:34:32+00:00 Sb wrote:

Hi guys, can we please mark this bug as confirmed? It is a very
dangerous bug. It has resulted in me sending critical PDFs to end users,
only to receive emails that they couldn't read the file. It would be
very easy to miss deadlines or create a flood of emails from frustrated
users when they receive an incompatible PDF file. I personally don't use
Adobe Reader very often, but almost 100% of the rest of the world does.

Thanks!

Reply at: https://bugs.launchpad.net/df-
libreoffice/+bug/758676/comments/24

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On 2011-05-18T09:27:18+00:00 Peter Freeth wrote:

This is definitely a problem. This doesn't just affect PDFs opened by
Acrobat Reader, it also occurs on a book file that I uploaded to a
printer's system (Lightning Source). The error they see is a corrupted
embedded font file.

Reply at: https://bugs.launchpad.net/df-
libreoffice/+bug/758676/comments/25

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On 2011-05-18T16:35:37+00:00 Christopher M. Penalver wrote:

Looks fixed in LO Beta 3.4.0 beta 5. Marking Resolved Fixed.

LibreOffice 3.4.0 DEV300m103(Build:5)

lsb_release -rd
Description:	Ubuntu 11.04
Release:	11.04

apt-cache policy acroread
acroread:
  Installed: 9.4.2-0maverick1
  Candidate: 9.4.2-0maverick1
  Version table:
 *** 9.4.2-0maverick1 0
        500 http://archive.canonical.com/ubuntu/ natty/partner i386 Packages
        100 /var/lib/dpkg/status

Reply at: https://bugs.launchpad.net/df-
libreoffice/+bug/758676/comments/26

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On 2011-06-06T16:10:56+00:00 Sb wrote:

Confirmed fixed with 3.4.0 (official LibO RPMs) installed on openSUSE
11.4. Works with Bistream Charter fonts in a PDF exported by LibO and
viewed on Adobe Reader for Linux.

Thanks so much!!

Reply at: https://bugs.launchpad.net/df-
libreoffice/+bug/758676/comments/27

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On 2011-08-22T12:41:49+00:00 Caolanm wrote:

Luboš fixed this http://cgit.freedesktop.org/libreoffice/libs-
gui/commit/?id=ba678b7d44fbde9e9ac1f0e01b49dc0b211530c0

Reply at: https://bugs.launchpad.net/df-
libreoffice/+bug/758676/comments/30

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On 2011-08-22T12:43:17+00:00 Caolanm wrote:

*** Bug 33703 has been marked as a duplicate of this bug. ***

Reply at: https://bugs.launchpad.net/df-
libreoffice/+bug/758676/comments/31

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On 2011-08-22T19:20:10+00:00 Frédéric Buclin wrote:

Also confirmed fixed with Nimbus Roman N°9L and LibO 3.4.2.
Congratulations to Luboš! \o/

Reply at: https://bugs.launchpad.net/df-
libreoffice/+bug/758676/comments/32

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On 2011-09-06T03:02:22+00:00 NoOp wrote:

Inital test .odt exported w/ PDF/A still exhibits the original issue.
I'll attach a PDF output.

LibreOffice 3.3.4 
OOO330m19 (Build:401)
tag libreoffice-3.3.4.1
$ cat /opt/libreoffice/program/versionrc
[Version]
AllLanguages=en-US
buildid=330m19(Build:401)
ExtensionUpdateURL=http://updateexte.libreoffice.org/ExtensionUpdateService/check.Update
OOOBaseVersion=3.3
ProductBuildid=401
ProductMajor=330
ProductMinor=19
ProductSource=OOO330
UpdateID=LibreOffice_3_en-US
UpdateURL=
UpdateUserAgent=<PRODUCT> (${buildid}; ${_OS}; ${_ARCH}; BundledLanguages=${AllLanguages})

(linux - 32bit)

Steps to reproduce;

Opened courier10pitch.odt
Exported as PDF/A-1a
Opened the resulting PDF in Adobe Reader 9.4.2

Result: Cannot extract the embedded font 'Courier10PitchBT-Roman'. Some
characters may not display or print correctly.

Dots are shown instead of characters.

I believe this bug is related to:
https://bugs.freedesktop.org/show_bug.cgi?id=38347
[Exported PDF/A files cannot be opened in acroreader]

Reply at: https://bugs.launchpad.net/df-
libreoffice/+bug/758676/comments/34

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On 2011-09-06T03:03:50+00:00 NoOp wrote:

Created attachment 50929
Resulting pdf from courier10pitch_334.pdf w/334

Reply at: https://bugs.launchpad.net/df-
libreoffice/+bug/758676/comments/35

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On 2011-11-08T04:53:56+00:00 Joshua Jensen wrote:

I'm having the exact same problem in
LibO_3.4.3_Win_x86_install_multi.exe

This is a major problem... when/where is the fix?!

Reply at: https://bugs.launchpad.net/df-
libreoffice/+bug/758676/comments/38

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On 2012-01-16T18:49:43+00:00 L-lunak wrote:

I cannot reproduce any problem on Linux with LibreOffice 3.4.4 and
Acroread 9.4.6. Even 3.4.3 should have the fix, 3.3.x is too old though.
Please check your version again, and you need to provide more details to
reproduce the problem if it still persists for you.

Reply at: https://bugs.launchpad.net/df-
libreoffice/+bug/758676/comments/40


** Changed in: df-libreoffice
       Status: Confirmed => Incomplete

** Bug watch added: openoffice.org/bugzilla/ #87968
   http://openoffice.org/bugzilla/show_bug.cgi?id=87968

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https://bugs.launchpad.net/bugs/758676

Title:
  [Upstream] .odt exported to PDF by Writer with Courier 10 Pitch
  PDF/A-1a embedded font show dots in Adobe Reader

Status in LibreOffice Productivity Suite:
  Incomplete
Status in “acroread” package in Ubuntu:
  Invalid
Status in “libreoffice” package in Ubuntu:
  Fix Released
Status in “openoffice.org” package in Ubuntu:
  Won't Fix
Status in “libreoffice” package in Debian:
  Fix Released

Bug description:
  Binary package hint: libreoffice

  1) lsb_release -rd
  Description:	Ubuntu Natty (development branch)
  Release:	11.04

  2) apt-cache policy libreoffice-writer
  libreoffice-writer:
    Installed: 1:3.3.2-1ubuntu2
    Candidate: 1:3.3.2-1ubuntu2
    Version table:
   *** 1:3.3.2-1ubuntu2 0
          500 http://us.archive.ubuntu.com/ubuntu/ natty/main i386 Packages 100
  /var/lib/dpkg/status

  apt-cache policy acroread
  acroread:
    Installed: 9.4.2-0maverick1
    Candidate: 9.4.2-0maverick1
    Version table:
   *** 9.4.2-0maverick1 0
          500 http://archive.canonical.com/ubuntu/ natty/partner i386 Packages
          100 /var/lib/dpkg/status

  apt-cache policy evince
  evince:
    Installed: 2.32.0-0ubuntu12
    Candidate: 2.32.0-0ubuntu12
    Version table:
   *** 2.32.0-0ubuntu12 0
          500 http://us.archive.ubuntu.com/ubuntu/ natty/main i386 Packages 100
  /var/lib/dpkg/status

  apt-cache policy libreoffice-draw
  libreoffice-draw:
    Installed: 1:3.3.2-1ubuntu2
    Candidate: 1:3.3.2-1ubuntu2
    Version table:
   *** 1:3.3.2-1ubuntu2 0
          500 http://us.archive.ubuntu.com/ubuntu/ natty/main i386 Packages 100
  /var/lib/dpkg/status

  apt-cache policy libreoffice-pdfimport
  libreoffice-pdfimport:
    Installed: 1.0.3+LibO3.3.2-1ubuntu2
    Candidate: 1.0.3+LibO3.3.2-1ubuntu2
    Version table:
       1.0.3+LibO3.3.2-1ubuntu2 0
          500 http://us.archive.ubuntu.com/ubuntu/ natty/universe i386 Packages

  3) What is expected to happen is when one performs at the Terminal:

  cd ~/Desktop && wget
  https://bugs.launchpad.net/ubuntu/+source/libreoffice/+bug/758676/+attachment/2030473/+files/courier10pitch.odt
  && lowriter -nologo courier10pitch.odt

  Notice the words:

  This line is Courier 10 Pitch.

  has font Courier 10 Pitch.

  Click File -> Export as PDF... -> check the PDF/A-1a checkbox ->
  Export button -> Name: courier10pitch -> click Save button

  Open via the Terminal:

  acroread courier10pitch.pdf

  and it should display correctly.

  4) What happens instead is an Adobe Reader window pops up noting:
  "Cannot extract the embedded font 'Courier10PitchBT-Roman'. Some
  characters may not display or print correctly."

  In place of the words are dots.

  This pdf displays correctly opening with evince and  via importing
  into LibreOffice Draw.

  Unconfirmed Reporter Comments: Okular and xpdf display the file
  correctly.

  ProblemType: Bug
  DistroRelease: Ubuntu 11.04
  Package: libreoffice-writer 1:3.3.2-1ubuntu2
  ProcVersionSignature: Ubuntu 2.6.38-8.42-generic 2.6.38.2
  Uname: Linux 2.6.38-8-generic x86_64
  NonfreeKernelModules: nvidia
  Architecture: amd64
  Date: Tue Apr 12 13:19:10 2011
  ProcEnviron:
   LANGUAGE=
   LANG=C
   SHELL=/bin/bash
  SourcePackage: libreoffice
  UpgradeStatus: No upgrade log present (probably fresh install)

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