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Message #71920
[Bug 1080787] Re: hp scanner 5300c does no longer work after upgrading to quantal
On a another try, got these additional lines for debugging Bus 005
Device 006: ID 03f0:0701 Hewlett-Packard ScanJet 5300c/5370c:
> export SANE_DEBUG_AVISION=7
> scanimage -L
...
[avision] attach:
[avision] attach: opening libusb:005:009
[avision] inquiry: length: 96
[avision] inquiry: inquiring ...
[avision] filling command to have a length of 10, was: 6
[avision] Timeouts: write: 30000, read: 1000, status: 1000
[avision] === Got error 9 trying to write, wrote: 0. ===
[avision] try to read status to clear the FIFO
[avision] avision_usb_status: timeout 500, 1 retries
[avision] ==> (bulk read) going down ...
[avision] <== (bulk read) got: 0, status: 0
[avision] ==> (interrupt read) going down ...
[avision] <== (interrupt read) got: 0, status: 0
[avision] === Got error 9 trying to read status. ===
[avision] inquiry: inquiry failed (Error during device I/O)
[avision] inquiry: inquiring ...
[avision] filling command to have a length of 10, was: 6
[avision] Timeouts: write: 30000, read: 1000, status: 1000
[avision] === Got error 9 trying to write, wrote: 0. ===
[avision] try to read status to clear the FIFO
[avision] avision_usb_status: timeout 500, 1 retries
[avision] ==> (bulk read) going down ...
[avision] <== (bulk read) got: 0, status: 0
[avision] ==> (interrupt read) going down ...
[avision] <== (interrupt read) got: 0, status: 0
[avision] === Got error 9 trying to read status. ===
[avision] inquiry: inquiry failed (Error during device I/O)
[avision] attach: 1st inquiry failed (Error during device I/O)
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https://bugs.launchpad.net/bugs/1080787
Title:
hp scanner 5300c does no longer work after upgrading to quantal
Status in “sane-backends” package in Ubuntu:
Confirmed
Bug description:
on 12.10 the scanner doesn't work anymore.
on 12.04 it worked on the same machine.
the scanner still works on a second machine that was not upgraded by now.
uname:
Linux matrix 3.5.0-17-generic #28-Ubuntu SMP Tue Oct 9 19:31:23 UTC 2012 x86_64 x86_64 x86_64 GNU/Linux
lsb_release:
Description: Ubuntu 12.10
Release: 12.10
versions:
sane: 1.0.14-9
libsane: 1.0.23-0ubuntu1
dmesg:
[12883.928037] usb 3-6: >new full-speed USB device number 23 using ohci_hcd
[12884.157054] usb 3-6: >New USB device found, idVendor=03f0, idProduct=0701
[12884.157059] usb 3-6: >New USB device strings: Mfr=1, Product=2, SerialNumber=3
[12884.157062] usb 3-6: >Product: Hewlett Packard ScanJet 5300C/5370C
[12884.157064] usb 3-6: >Manufacturer: Hewlett Packard
[12884.157067] usb 3-6: >SerialNumber: 0000000000000000
lsusb:
Bus 003 Device 002: ID 0a12:0001 Cambridge Silicon Radio, Ltd Bluetooth Dongle (HCI mode)
Bus 003 Device 023: ID 03f0:0701 Hewlett-Packard ScanJet 5300c/5370c
Bus 004 Device 002: ID 08e6:3437 Gemplus GemPC Twin SmartCard Reader
Bus 001 Device 001: ID 1d6b:0002 Linux Foundation 2.0 root hub
Bus 002 Device 001: ID 1d6b:0002 Linux Foundation 2.0 root hub
Bus 003 Device 001: ID 1d6b:0001 Linux Foundation 1.1 root hub
Bus 004 Device 001: ID 1d6b:0001 Linux Foundation 1.1 root hub
scanimage -Lv
No scanners were identified. If you were expecting something different,
check that the scanner is plugged in, turned on and detected by the
sane-find-scanner tool (if appropriate). Please read the documentation
which came with this software (README, FAQ, manpages).
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