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[Bug 884628] Re: Cannot login using SIPE, working in pidgin though

 

I think I have found all related info on this bug...  it's actually
being caused by empathy not asking to accept the CA certificate at
connection time.  Therefore you need to have a local copy of your(s) OC
server(s) certificate(s).

Here is my starting point, more specifically comment #19
https://bugzilla.redhat.com/show_bug.cgi?id=754395#c19

That eventually leads to:
https://bugzilla.redhat.com/show_bug.cgi?id=579116#c3

Which interestingly relates as well to an existing launchpad but:
https://bugs.launchpad.net/ubuntu/+source/telepathy-haze/+bug/417432

----
WORKAROUND:

I ended-up finally being able to resolve the issue, hopefully for good!  I did the following (found from a previous post on redhat bugzilla):
openssl s_client -showcerts -connect MY_OFFICE_OC_SERVER_FQDN:sip-tls

I've copied the certificate portion to a file named
"MY_OFFICE_OC_SERVER_FQDN.pem" in "/usr/share/purple/ca-certs". The
relevant info was such as below.  Note that I was having two
certificates being offerred therefore in the file I also have the
related header such as::

 0 s:/DC=aa/DC=bb/DC=cc/DC=dd/CN=blabla
   i:/C=XX/O=OfficeName/CN=blablaRootCA
-----BEGIN CERTIFICATE-----
blabla
-----END CERTIFICATE-----
 1 s:/DC=aa/DC=bb/DC=cc/DC=dd/CN=blabla
   i:/C=XX/O=OfficeName/CN=blablaRootCA
-----BEGIN CERTIFICATE-----
blabla
-----END CERTIFICATE-----

And voilà!  Now only need empathy to do that automagically.

** Bug watch added: Red Hat Bugzilla #754395
   https://bugzilla.redhat.com/show_bug.cgi?id=754395

** Bug watch added: Red Hat Bugzilla #579116
   https://bugzilla.redhat.com/show_bug.cgi?id=579116

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https://bugs.launchpad.net/bugs/884628

Title:
  Cannot login using SIPE, working in pidgin though

Status in “empathy” package in Ubuntu:
  Confirmed

Bug description:
  I'm using pidgin, but want to switch to empathy. Every single chat account with the exception of my SIPE account at work is working flawlessly. I cannot (as well as two other colleagues) get it to work. With the same settings, empathy will hang during the "connecting..." stage.
  There's no log, no error messages. How do I go about debugging this?

  ProblemType: Bug
  DistroRelease: Ubuntu 11.10
  Package: empathy 3.2.0.1-0ubuntu1.1
  ProcVersionSignature: Ubuntu 3.0.0-13.21-generic 3.0.6
  Uname: Linux 3.0.0-13-generic x86_64
  NonfreeKernelModules: nvidia
  ApportVersion: 1.23-0ubuntu4
  Architecture: amd64
  Date: Tue Nov  1 08:45:16 2011
  InstallationMedia: Ubuntu 10.10 "Maverick Meerkat" - Release amd64 (20101007)
  ProcEnviron:
   PATH=(custom, no user)
   LANG=en_US.UTF-8
   SHELL=/bin/bash
  SourcePackage: empathy
  UpgradeStatus: Upgraded to oneiric on 2011-09-07 (54 days ago)

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References