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[Bug 1377177] Re: Brother MFC9840CDW pxlcolor driver fails to intialize for bitmap printing

 

Your printer probably does not support 1200x1200dpi resolution listed in the pxlcolor driver.
According to the MFC9840CDW specifications the max resolution is 2400x600dpi. I have modified the ppd to list that and default to 600dpi, can you try whether that works for all Print Quality/Resolution settings?

** Attachment added: "Brother-MFC9840CDW-new.ppd"
   https://bugs.launchpad.net/ubuntu/+source/cups/+bug/1377177/+attachment/4245140/+files/Brother-MFC9840CDW-new.ppd

** Changed in: cups (Ubuntu)
       Status: New => Incomplete

** Package changed: cups (Ubuntu) => foomatic-db (Ubuntu)

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https://bugs.launchpad.net/bugs/1377177

Title:
  Brother MFC9840CDW pxlcolor driver fails to intialize for bitmap
  printing

Status in “foomatic-db” package in Ubuntu:
  Incomplete

Bug description:
  printer driver: Brother MFC9840CDW Foomatic/pxlcolor (color, 2-sided printing)
  Result when trying to print sth. with it:
  " PCL XL error
    Subsystem: TEXT
    Error: IllegalBitmapResolutionSegment
    Position: 9 "
  reproducible: always

  ProblemType: Bug
  DistroRelease: Ubuntu 14.04
  Package: cups 1.7.2-0ubuntu1.2
  ProcVersionSignature: Ubuntu 3.13.0-36.63-generic 3.13.11.6
  Uname: Linux 3.13.0-36-generic x86_64
  ApportVersion: 2.14.1-0ubuntu3.4
  Architecture: amd64
  CurrentDesktop: KDE
  Date: Fri Oct  3 16:08:17 2014
  Lpstat:
   device for MFC9840CDW: socket://10.0.0.20:9100
   device for MFC9840CDW_pxlcolor: socket://10.0.0.20:9100
  MachineType: Packard Bell DOTS E2
  Papersize: a4
  PpdFiles:
   MFC9840CDW: Brother MFC9840CDW Foomatic/Postscript
   MFC9840CDW_pxlcolor: Brother MFC9840CDW Foomatic/pxlcolor
  ProcKernelCmdLine: BOOT_IMAGE=/@/boot/vmlinuz-3.13.0-36-generic root=UUID=16250f8e-725d-430c-8ccc-95387d8f9ba7 ro rootflags=subvol=@ quiet splash vt.handoff=7
  SourcePackage: cups
  UpgradeStatus: No upgrade log present (probably fresh install)
  dmi.bios.date: 04/22/2011
  dmi.bios.vendor: Packard Bell
  dmi.bios.version: V3.16(DDR3)
  dmi.board.asset.tag: Base Board Asset Tag
  dmi.board.name: SJE02_PT_E
  dmi.board.vendor: Packard Bell
  dmi.board.version: V3.16(DDR3)
  dmi.chassis.type: 10
  dmi.chassis.vendor: Packard Bell
  dmi.chassis.version: V3.16(DDR3)
  dmi.modalias: dmi:bvnPackardBell:bvrV3.16(DDR3):bd04/22/2011:svnPackardBell:pnDOTSE2:pvrV3.16(DDR3):rvnPackardBell:rnSJE02_PT_E:rvrV3.16(DDR3):cvnPackardBell:ct10:cvrV3.16(DDR3):
  dmi.product.name: DOTS E2
  dmi.product.version: V3.16(DDR3)
  dmi.sys.vendor: Packard Bell

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