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[Sebastien Bacher <seb128@xxxxxxxxxx>]

** Information type changed from Private to Public

** Changed in: system-config-printer (Ubuntu)
   Importance: Medium => High

** Changed in: system-config-printer (Ubuntu)
       Status: Confirmed => New

** Changed in: system-config-printer (Ubuntu)
     Assignee: (unassigned) => Till Kamppeter (till-kamppeter)

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https://bugs.launchpad.net/bugs/1372540

Title:
  system-config-printer.py crashed with AttributeError in load():
  'RuntimeError' object has no attribute 'message'

Status in “system-config-printer” package in Ubuntu:
  New

Bug description:
  Printer feeds blank sheet when an attempt is made to print a single
  sheet.  Also, when printing multiple sheets the printer sometimes
  stops printing part way through the second or third sheet.

  ProblemType: Crash
  DistroRelease: Ubuntu 14.10
  Package: system-config-printer-gnome 1.5.1+20140911-0ubuntu1
  ProcVersionSignature: Ubuntu 3.16.0-16.22-generic 3.16.2
  Uname: Linux 3.16.0-16-generic i686
  ApportVersion: 2.14.7-0ubuntu2
  Architecture: i386
  CupsErrorLog:
   
  CurrentDesktop: Unity
  Date: Mon Sep 22 10:59:17 2014
  ExecutablePath: /usr/share/system-config-printer/system-config-printer.py
  InstallationDate: Installed on 2014-09-16 (5 days ago)
  InstallationMedia: Ubuntu 14.10 "Utopic Unicorn" - Alpha i386 (20140916)
  InterpreterPath: /usr/bin/python3.4
  Lpstat: device for Deskjet_F4400: hp:/usb/Deskjet_F4400_series?serial=CN06KC25J405C5
  MachineType: Dell Inc. Latitude E6400
  PackageArchitecture: all
  Papersize: letter
  PpdFiles: Error: command ['fgrep', '-H', '*NickName', '/etc/cups/ppd/Deskjet_F4400.ppd'] failed with exit code 2: grep: /etc/cups/ppd/Deskjet_F4400.ppd: Permission denied
  ProcCmdline: /usr/bin/python3 /usr/share/system-config-printer/system-config-printer.py
  ProcEnviron:
   LANGUAGE=en_US
   PATH=(custom, no user)
   XDG_RUNTIME_DIR=<set>
   LANG=en_US.UTF-8
   SHELL=/bin/bash
  ProcKernelCmdLine: BOOT_IMAGE=/boot/vmlinuz-3.16.0-16-generic root=UUID=73922d0b-a45c-4c0c-9422-d7ce6c272f97 ro quiet splash vt.handoff=7
  PythonArgs: ['/usr/share/system-config-printer/system-config-printer.py']
  SourcePackage: system-config-printer
  Title: system-config-printer.py crashed with AttributeError in load(): 'RuntimeError' object has no attribute 'message'
  UpgradeStatus: No upgrade log present (probably fresh install)
  UserGroups: adm cdrom dip lpadmin plugdev sambashare sudo
  dmi.bios.date: 10/30/2009
  dmi.bios.vendor: Dell Inc.
  dmi.bios.version: A19
  dmi.board.asset.tag: 01/26/2010
  dmi.board.name: 0U692R
  dmi.board.vendor: Dell Inc.
  dmi.chassis.asset.tag: 01/26/2010
  dmi.chassis.type: 8
  dmi.chassis.vendor: Dell Inc.
  dmi.modalias: dmi:bvnDellInc.:bvrA19:bd10/30/2009:svnDellInc.:pnLatitudeE6400:pvr:rvnDellInc.:rn0U692R:rvr:cvnDellInc.:ct8:cvr:
  dmi.product.name: Latitude E6400
  dmi.sys.vendor: Dell Inc.

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