← Back to team overview

desktop-packages team mailing list archive

[Bug 1304718] Re: [HP ENVY 15 Notebook PC, IDT 92HD91BXX, Speaker, Internal] Playback problem


Hi, what are the steps to fix this bug, I'm new on ubuntu.

You received this bug notification because you are a member of Desktop
Packages, which is subscribed to alsa-driver in Ubuntu.

  [HP ENVY 15 Notebook PC, IDT 92HD91BXX, Speaker, Internal] Playback

Status in ALSA driver:
Status in “alsa-driver” package in Ubuntu:

Bug description:
  I am running 14.04 tusty dev off a live usb.

  I noticed when trying to play a youtube video 
  The sound only plays from the subwoofer on the laptop and does not use the speakers on top of the laptop above the keyboard.  

  When reporting via apport-bug the tone played back did not alternate,
  but instead would play a tone then nothing then play the tone again
  then nothing.

  When in sound running a sound test at full volume the front left test
  does make a barly audible "front left" statment comeing from the left
  top speaker.  Clicking test for front right plays back from the
  subwoofer under the laptop instead of the top speaker.

  Expected behavior durring the test would be to hear alternating sounds
  between the speakers instead of sound and silence and when running the
  sound test the left and right tests would play back from the top
  speakers corresponding side.

  ProblemType: Bug
  DistroRelease: Ubuntu 14.04
  Package: alsa-base 1.0.25+dfsg-0ubuntu4
  ProcVersionSignature: Ubuntu 3.13.0-23.45-generic 3.13.8
  Uname: Linux 3.13.0-23-generic x86_64
  ApportVersion: 2.14.1-0ubuntu1
  Architecture: amd64
   /dev/snd/controlC1:  ubuntu     2682 F.... pulseaudio
   /dev/snd/controlC0:  ubuntu     2682 F.... pulseaudio
  CasperVersion: 1.339
  CurrentDesktop: Unity
  Date: Tue Apr  8 22:45:50 2014
  LiveMediaBuild: Ubuntu 14.04 LTS "Trusty Tahr" - Daily amd64 (20140407)
  PackageArchitecture: all
   PATH=(custom, no user)
  SourcePackage: alsa-driver
  Symptom: audio
  Symptom_AlsaPlaybackTest: ALSA playback test through plughw:Generic failed
  Symptom_Card: Built-in Audio - HD-Audio Generic
  Symptom_Jack: Speaker, Internal
  Symptom_Type: Only some of outputs are working
  Title: [HP ENVY 15 Notebook PC, IDT 92HD91BXX, Speaker, Internal] Playback problem
  UpgradeStatus: No upgrade log present (probably fresh install)
  dmi.bios.date: 11/14/2013
  dmi.bios.vendor: Insyde
  dmi.bios.version: F.14
  dmi.board.asset.tag: Base Board Asset Tag
  dmi.board.name: 198A
  dmi.board.vendor: Hewlett-Packard
  dmi.board.version: KBC Version 03.14
  dmi.chassis.asset.tag: 5CG4100WFN
  dmi.chassis.type: 10
  dmi.chassis.vendor: Hewlett-Packard
  dmi.chassis.version: Chassis Version
  dmi.modalias: dmi:bvnInsyde:bvrF.14:bd11/14/2013:svnHewlett-Packard:pnHPENVY15NotebookPC:pvr0982110000405E00000320000:rvnHewlett-Packard:rn198A:rvrKBCVersion03.14:cvnHewlett-Packard:ct10:cvrChassisVersion:
  dmi.product.name: HP ENVY 15 Notebook PC
  dmi.product.version: 0982110000405E00000320000
  dmi.sys.vendor: Hewlett-Packard

To manage notifications about this bug go to: