desktop-packages team mailing list archive

[Linda <elindarie@xxxxxxxxx>]

> I notice that some people claim it works if they switch
> from an USB3 to an USB2 port. As mentioned in the
> first post, I did try that and it didn't change anything,
> so I doubt this is the root cause.

Same here.  I have both USB3 and USB2 on my computer, and connecting the
scanner to the USB2 port didn't fix it.

On Tue, Nov 11, 2014 at 5:57 AM, Theor <1312594@xxxxxxxxxxxxxxxxxx>
wrote:

> Christopher,
> "Theor, did this problem not occur for you personally (not someone else on
> another report of forum) in a release prior to Trusty?"
> The previous releases were not LTS and I wouldn't use them natively, so I
> can't tell. It used to work with 12.04LTS though.
>
> I notice that some people claim it works if they switch from an USB3 to
> an USB2 port. As mentionned in the first post, I did try that and it
> didn't change anything, so I doubt this is the root cause.
>
> --
> You received this bug notification because you are subscribed to the bug
> report.
> https://bugs.launchpad.net/bugs/1312594
>
> Title:
>   04e8:3441 14.04 won't scan via Samsung SCX-3200 Multi-Function Printer
>
> Status in “sane-backends” package in Ubuntu:
>   Incomplete
>
> Bug description:
>   My multifunction Samsung SCX3200 printer is not detected by sane, but
>   printing is fine. This scanner is faily generic and supported out of
>   the box by the Xerox MFP driver (sane default).
>
>   Printer/scanner as seen by the kernel, device 007 : ID 04e8:3441
>
>
> --------------------------------------------------------------------------------------------
>   $ lsusb
>   Bus 002 Device 003: ID 0a5c:5800 Broadcom Corp. BCM5880 Secure
> Applications Processor
>   Bus 002 Device 002: ID 8087:0024 Intel Corp. Integrated Rate Matching Hub
>   Bus 002 Device 001: ID 1d6b:0002 Linux Foundation 2.0 root hub
>   Bus 004 Device 001: ID 1d6b:0003 Linux Foundation 3.0 root hub
>   Bus 003 Device 002: ID 046d:c50e Logitech, Inc. Cordless Mouse Receiver
>   Bus 003 Device 007: ID 04e8:3441 Samsung Electronics Co., Ltd
>   Bus 003 Device 001: ID 1d6b:0002 Linux Foundation 2.0 root hub
>   Bus 001 Device 002: ID 8087:0024 Intel Corp. Integrated Rate Matching Hub
>   Bus 001 Device 001: ID 1d6b:0002 Linux Foundation 2.0 root hub
>
> --------------------------------------------------------------------------------------------
>
>   The IDs are properly set in udev and sane.d configuration:
>
>
> --------------------------------------------------------------------------------------------
>   $ cat /lib/udev/rules.d/40-libsane.rules | grep 3441
>   ATTRS{idVendor}=="04e8", ATTRS{idProduct}=="3441",
> ENV{libsane_matched}="yes"
>
>   $ cat /etc/sane.d/xerox_mfp.conf | grep 3441
>   usb 0x04e8 0x3441
>
> --------------------------------------------------------------------------------------------
>
>   Problem: sane-find-scanner can't find the scanner:
>
>
> --------------------------------------------------------------------------------------------
>   $ sudo sane-find-scanner -q
>   $ (no output)
>   $ sudo scanimage -L
>
>   No scanners were identified. If you were expecting something different,
>   check that the scanner is plugged in, turned on and detected by the
>   sane-find-scanner tool (if appropriate). Please read the documentation
>   which came with this software (README, FAQ, manpages).
>   $
>
> --------------------------------------------------------------------------------------------
>
>   The kernel module is properly loaded when the printer is connected, no
>   blacklisting :
>
>
> --------------------------------------------------------------------------------------------
>   $ sudo lsmod | grep usblp
>   usblp 22891 0
>
>   $ modinfo usblp
>   filename:
> /lib/modules/3.13.0-24-generic/kernel/drivers/usb/class/usblp.ko
>   license: GPL
>   description: USB Printer Device Class driver
>   author: Michael Gee, Pavel Machek, Vojtech Pavlik, Randy Dunlap, Pete
> Zaitcev, David Paschal
>   srcversion: BD8A318D5C286F1E78768B9
>   alias: usb:v04B8p0202d*dc*dsc*dp*ic*isc*ip*in*
>   alias: usb:v*p*d*dc*dsc*dp*ic07isc01ip03in*
>   alias: usb:v*p*d*dc*dsc*dp*ic07isc01ip02in*
>   alias: usb:v*p*d*dc*dsc*dp*ic07isc01ip01in*
>   alias: usb:v*p*d*dc07dsc01dp03ic*isc*ip*in*
>   alias: usb:v*p*d*dc07dsc01dp02ic*isc*ip*in*
>   alias: usb:v*p*d*dc07dsc01dp01ic*isc*ip*in*
>   depends:
>   intree: Y
>   vermagic: 3.13.0-24-generic SMP mod_unload modversions
>   signer: Magrathea: Glacier signing key
>   sig_key: 00:A5:A6:57:59:DE:47:4B:C5:C4:31:20:88:0C:1B:94:A5:39:F4:31
>   sig_hashalgo: sha512
>   parm: proto_bias:Favourite protocol number (int)
>
> --------------------------------------------------------------------------------------------
>
>   Simple-scan will just show a "Unable to start scan" error.
>
>   Also tried:
>   - Running simple-scan and xscan as root
>   - Adding myself to lp, saned and scanner groups, then log off + log on
>   - Power cyling the printer, disconnected and plugged back in
>   - Switching USB port (USB2 <-> USB3)
>   - Restarting the udev service
>
>   This scanner is faily generic and is supposed to be working OOTB since
> 12.04:
>
> http://askubuntu.com/questions/88700/how-do-i-get-a-samsung-scx3200-multifunction-printer-scanner-working
>   http://ubuntuforums.org/showthread.php?t=1857478
>
>   I think this may be a bug with libsane.
>
> To manage notifications about this bug go to:
>
> https://bugs.launchpad.net/ubuntu/+source/sane-backends/+bug/1312594/+subscriptions
>

-- 
You received this bug notification because you are a member of Desktop
Packages, which is subscribed to sane-backends in Ubuntu.
https://bugs.launchpad.net/bugs/1312594

Title:
  04e8:3441 14.04 won't scan via Samsung SCX-3200 Multi-Function Printer

Status in “sane-backends” package in Ubuntu:
  Incomplete

Bug description:
  My multifunction Samsung SCX3200 printer is not detected by sane, but
  printing is fine. This scanner is faily generic and supported out of
  the box by the Xerox MFP driver (sane default).

  Printer/scanner as seen by the kernel, device 007 : ID 04e8:3441

  --------------------------------------------------------------------------------------------
  $ lsusb
  Bus 002 Device 003: ID 0a5c:5800 Broadcom Corp. BCM5880 Secure Applications Processor
  Bus 002 Device 002: ID 8087:0024 Intel Corp. Integrated Rate Matching Hub
  Bus 002 Device 001: ID 1d6b:0002 Linux Foundation 2.0 root hub
  Bus 004 Device 001: ID 1d6b:0003 Linux Foundation 3.0 root hub
  Bus 003 Device 002: ID 046d:c50e Logitech, Inc. Cordless Mouse Receiver
  Bus 003 Device 007: ID 04e8:3441 Samsung Electronics Co., Ltd
  Bus 003 Device 001: ID 1d6b:0002 Linux Foundation 2.0 root hub
  Bus 001 Device 002: ID 8087:0024 Intel Corp. Integrated Rate Matching Hub
  Bus 001 Device 001: ID 1d6b:0002 Linux Foundation 2.0 root hub
  --------------------------------------------------------------------------------------------

  The IDs are properly set in udev and sane.d configuration:

  --------------------------------------------------------------------------------------------
  $ cat /lib/udev/rules.d/40-libsane.rules | grep 3441
  ATTRS{idVendor}=="04e8", ATTRS{idProduct}=="3441", ENV{libsane_matched}="yes"

  $ cat /etc/sane.d/xerox_mfp.conf | grep 3441
  usb 0x04e8 0x3441
  --------------------------------------------------------------------------------------------

  Problem: sane-find-scanner can't find the scanner:

  --------------------------------------------------------------------------------------------
  $ sudo sane-find-scanner -q
  $ (no output)
  $ sudo scanimage -L

  No scanners were identified. If you were expecting something different,
  check that the scanner is plugged in, turned on and detected by the
  sane-find-scanner tool (if appropriate). Please read the documentation
  which came with this software (README, FAQ, manpages).
  $
  --------------------------------------------------------------------------------------------

  The kernel module is properly loaded when the printer is connected, no
  blacklisting :

  --------------------------------------------------------------------------------------------
  $ sudo lsmod | grep usblp
  usblp 22891 0

  $ modinfo usblp
  filename: /lib/modules/3.13.0-24-generic/kernel/drivers/usb/class/usblp.ko
  license: GPL
  description: USB Printer Device Class driver
  author: Michael Gee, Pavel Machek, Vojtech Pavlik, Randy Dunlap, Pete Zaitcev, David Paschal
  srcversion: BD8A318D5C286F1E78768B9
  alias: usb:v04B8p0202d*dc*dsc*dp*ic*isc*ip*in*
  alias: usb:v*p*d*dc*dsc*dp*ic07isc01ip03in*
  alias: usb:v*p*d*dc*dsc*dp*ic07isc01ip02in*
  alias: usb:v*p*d*dc*dsc*dp*ic07isc01ip01in*
  alias: usb:v*p*d*dc07dsc01dp03ic*isc*ip*in*
  alias: usb:v*p*d*dc07dsc01dp02ic*isc*ip*in*
  alias: usb:v*p*d*dc07dsc01dp01ic*isc*ip*in*
  depends:
  intree: Y
  vermagic: 3.13.0-24-generic SMP mod_unload modversions
  signer: Magrathea: Glacier signing key
  sig_key: 00:A5:A6:57:59:DE:47:4B:C5:C4:31:20:88:0C:1B:94:A5:39:F4:31
  sig_hashalgo: sha512
  parm: proto_bias:Favourite protocol number (int)
  --------------------------------------------------------------------------------------------

  Simple-scan will just show a "Unable to start scan" error.

  Also tried:
  - Running simple-scan and xscan as root
  - Adding myself to lp, saned and scanner groups, then log off + log on
  - Power cyling the printer, disconnected and plugged back in
  - Switching USB port (USB2 <-> USB3)
  - Restarting the udev service

  This scanner is faily generic and is supposed to be working OOTB since 12.04:
  http://askubuntu.com/questions/88700/how-do-i-get-a-samsung-scx3200-multifunction-printer-scanner-working
  http://ubuntuforums.org/showthread.php?t=1857478

  I think this may be a bug with libsane.

To manage notifications about this bug go to:
https://bugs.launchpad.net/ubuntu/+source/sane-backends/+bug/1312594/+subscriptions