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[Bug 1268151] Re: [Dell M4800] DPMS support broken, fails to wake up the monitor after putting it to sleep

To: desktop-packages@xxxxxxxxxxxxxxxxxxx
From: "Christopher M. Penalver" <christopher.m.penalver@xxxxxxxxx>
Date: Mon, 01 Dec 2014 10:57:24 -0000
Reply-to: Bug 1268151 <1268151@xxxxxxxxxxxxxxxxxx>
Sender: bounces@xxxxxxxxxxxxx
Michael Neuffer, could you please boot into the kernel that comes with
Ubuntu by default (i.e. not 3.11.x) and execute the following in a
terminal as it will automatically gather and attach updated debug
information to this report:

apport-collect -p xorg 1268151

Please ensure you have xdiagnose installed, and that you click the Yes
button for attaching additional debugging information.

Thank you for your understanding.

Helpful bug reporting tips:
https://wiki.ubuntu.com/ReportingBugs

** No longer affects: xserver-xorg-video-nouveau (Ubuntu)

** No longer affects: nvidia-graphics-drivers-331-updates (Ubuntu)

** No longer affects: nvidia-graphics-drivers-331 (Ubuntu)

** No longer affects: xorg (Ubuntu)

** Project changed: oem-priority => xorg (Ubuntu)

** Changed in: xorg (Ubuntu)
       Status: Confirmed => New

** No longer affects: xorg (Ubuntu)

** Project changed: hwe-next => xorg (Ubuntu)

** Changed in: xorg (Ubuntu)
       Status: Confirmed => New

** No longer affects: xorg (Ubuntu)

** Project changed: dell => xorg (Ubuntu)

** No longer affects: xorg (Ubuntu)

** Project changed: nouveau => xorg (Ubuntu)

** Changed in: xorg (Ubuntu)
       Status: Confirmed => New

** Changed in: xorg (Ubuntu)
 Remote watch: LibreOffice Bugzilla #85459 => None

** No longer affects: xorg (Ubuntu)

** Project changed: xorg-server => xorg (Ubuntu)

** Changed in: xorg (Ubuntu)
       Status: Confirmed => New

** Changed in: xorg (Ubuntu)
 Remote watch: freedesktop.org Bugzilla #85459 => None

** Changed in: xorg (Ubuntu)
       Status: New => Incomplete

** Description changed:

- Also affects nvidia-graphics-drivers-319
+ With my Dell Precision M4800, GK106GLM [Quadro K2100M], QHD+ display, and either nvidia-graphics-drivers-331 or nvidia-graphics-drivers-319 once the display shuts off, it will not wake up anymore, and the screen stays dark. A cycle of the following will leave the display dark:
+ xset dpms force off; sleep 30; xset dpms force on
  
- The effect is identical to https://bugs.launchpad.net/ubuntu/+source/fglrx-installer/+bug/958279
- but with Nvidia instead of AMD/ATI drivers.
+ WORKAROUND: A restart of the Xserver will bring back the display.
  
- HW is Dell Precision M4800 with GK106GLM [Quadro K2100M] and QHD+
- display
+ WORKAROUND: Don't allow DPMS to switch off the display:
+ xset dpms 0 0 0
  
- Once the display shuts off, it will not be woken up anymore and the screen stays dark.
- Only a restart of the Xserver will bring back the display at that point.
- 
- A cycle of
- xset dpms force off; sleep 30; xset dpms force on
- will leave the display dark.
- 
- At the moment I help myself by not allowing DPMS to switch off the display:
- neuffer@charion:~$ xset dpms 0 0 0
- 
- neuffer@charion:~$ xset -q -d :0.0
+ xset -q -d :0.0
  Keyboard Control:
    auto repeat:  on    key click percent:  0    LED mask:  00000000
    XKB indicators:
      00: Caps Lock:   off    01: Num Lock:    off    02: Scroll Lock: off
      03: Compose:     off    04: Kana:        off    05: Sleep:       off
      06: Suspend:     off    07: Mute:        off    08: Misc:        off
      09: Mail:        off    10: Charging:    off    11: Shift Lock:  off
      12: Group 2:     off    13: Mouse Keys:  off
    auto repeat delay:  500    repeat rate:  20
    auto repeating keys:  00ffffffdffffbbf
                          fadfffefffedffff
                          9fffffffffffffff
                          fff7ffffffffffff
    bell percent:  50    bell pitch:  400    bell duration:  100
  Pointer Control:
    acceleration:  2/1    threshold:  4
  Screen Saver:
    prefer blanking:  yes    allow exposures:  yes
    timeout:  0    cycle:  0
  Colors:
    default colormap:  0x20    BlackPixel:  0x0    WhitePixel:  0xffffff
  Font Path:
    /usr/share/fonts/X11/misc,/usr/share/fonts/X11/100dpi/:unscaled,/usr/share/fonts/X11/Type1,/usr/share/fonts/X11/100dpi,built-ins
  DPMS (Energy Star):
    Standby: 0    Suspend: 0    Off: 0
    DPMS is Enabled
    Monitor is On
  
  ProblemType: Bug
  DistroRelease: Ubuntu 14.04
  Package: nvidia-331 331.20-0ubuntu9
  ProcVersionSignature: Ubuntu 3.11.0-15.23-generic 3.11.10
  Uname: Linux 3.11.0-15-generic x86_64
  NonfreeKernelModules: nvidia
  ApportVersion: 2.13.1-0ubuntu1
  Architecture: amd64
  Date: Sat Jan 11 12:06:30 2014
  InstallationDate: Installed on 2014-01-07 (3 days ago)
  InstallationMedia: Xubuntu 13.10 "Saucy Salamander" - Release amd64 (20131016)
  SourcePackage: nvidia-graphics-drivers-331
  UpgradeStatus: No upgrade log present (probably fresh install)

-- 
You received this bug notification because you are a member of Desktop
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Ubuntu.
https://bugs.launchpad.net/bugs/1268151

Title:
  [Dell M4800] DPMS support broken, fails to wake up the monitor after
  putting it to sleep

Status in xorg package in Ubuntu:
  Incomplete

Bug description:
  With my Dell Precision M4800, GK106GLM [Quadro K2100M], QHD+ display, and either nvidia-graphics-drivers-331 or nvidia-graphics-drivers-319 once the display shuts off, it will not wake up anymore, and the screen stays dark. A cycle of the following will leave the display dark:
  xset dpms force off; sleep 30; xset dpms force on

  WORKAROUND: A restart of the Xserver will bring back the display.

  WORKAROUND: Don't allow DPMS to switch off the display:
  xset dpms 0 0 0

  xset -q -d :0.0
  Keyboard Control:
    auto repeat:  on    key click percent:  0    LED mask:  00000000
    XKB indicators:
      00: Caps Lock:   off    01: Num Lock:    off    02: Scroll Lock: off
      03: Compose:     off    04: Kana:        off    05: Sleep:       off
      06: Suspend:     off    07: Mute:        off    08: Misc:        off
      09: Mail:        off    10: Charging:    off    11: Shift Lock:  off
      12: Group 2:     off    13: Mouse Keys:  off
    auto repeat delay:  500    repeat rate:  20
    auto repeating keys:  00ffffffdffffbbf
                          fadfffefffedffff
                          9fffffffffffffff
                          fff7ffffffffffff
    bell percent:  50    bell pitch:  400    bell duration:  100
  Pointer Control:
    acceleration:  2/1    threshold:  4
  Screen Saver:
    prefer blanking:  yes    allow exposures:  yes
    timeout:  0    cycle:  0
  Colors:
    default colormap:  0x20    BlackPixel:  0x0    WhitePixel:  0xffffff
  Font Path:
    /usr/share/fonts/X11/misc,/usr/share/fonts/X11/100dpi/:unscaled,/usr/share/fonts/X11/Type1,/usr/share/fonts/X11/100dpi,built-ins
  DPMS (Energy Star):
    Standby: 0    Suspend: 0    Off: 0
    DPMS is Enabled
    Monitor is On

  ProblemType: Bug
  DistroRelease: Ubuntu 14.04
  Package: nvidia-331 331.20-0ubuntu9
  ProcVersionSignature: Ubuntu 3.11.0-15.23-generic 3.11.10
  Uname: Linux 3.11.0-15-generic x86_64
  NonfreeKernelModules: nvidia
  ApportVersion: 2.13.1-0ubuntu1
  Architecture: amd64
  Date: Sat Jan 11 12:06:30 2014
  InstallationDate: Installed on 2014-01-07 (3 days ago)
  InstallationMedia: Xubuntu 13.10 "Saucy Salamander" - Release amd64 (20131016)
  SourcePackage: nvidia-graphics-drivers-331
  UpgradeStatus: No upgrade log present (probably fresh install)

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Follow ups

Re: [Bug 1268151] Re: [Dell M4800] DPMS support broken, fails to wake up the monitor after putting it to sleep
From: Michael Neuffer, 2014-12-01