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[Bug 1402350] Re: Powering on the printer does not activate the related usb port

To: desktop-packages@xxxxxxxxxxxxxxxxxxx
From: "Christopher M. Penalver" <christopher.m.penalver@xxxxxxxxx>
Date: Sun, 14 Dec 2014 10:12:28 -0000
Reply-to: Bug 1402350 <1402350@xxxxxxxxxxxxxxxxxx>
Sender: bounces@xxxxxxxxxxxxx
dino99, unfortunately, it did not mention in your original Bug
Description if this is reproducible in a prior release or not. As well,
it was filled with speculation, and let alone grammar mistakes. Hence,
please do not be rude, nor revert my edits, as this just simply delays
your problem from getting addressed.

For more on this, please read
https://help.ubuntu.com/community/ReportingBugs#Bug_reporting_etiquette
.

** Description changed:

- lp:241781 follow up
- 
- Using a desktop with vivid i386 and a USB connected HP Photosmart C4585:
- - Powering on the printer does not wake up the related usb port
- - Sending a print job does not activate the USB port.
+ Using a desktop with vivid i386 and a USB connected HP Photosmart C4585: - Sending a print job does not activate the USB port.
  - Print jobs do not stay inside the queue.
  - Once logged into gnome-shell an icon is in the systray for a few seconds then disappears.
  
  WORKAROUND: Unplug/plug the USB cord, reload the print job, and choose
  the printer.
  
  ProblemType: Bug
  DistroRelease: Ubuntu 15.04
  Package: cups 1.7.5-3ubuntu2
  ProcVersionSignature: Ubuntu 3.18.0-7.8-generic 3.18.0
  Uname: Linux 3.18.0-7-generic i686
  NonfreeKernelModules: nvidia
  ApportVersion: 2.15-0ubuntu2
  Architecture: i386
  BootDmesg: (Nothing has been logged yet.)
  CupsErrorLog:
  
  CurrentDesktop: GNOME
  Date: Sun Dec 14 08:54:53 2014
  KernLog:
  
  Lpstat:
   device for Photosmart-C4500-series: usb://HP/Photosmart%20C4500%20series?serial=CN87JD4109057K&interface=1
   device for Photosmart_C4500: hp:/usb/Photosmart_C4500_series?serial=CN87JD4109057K
  Lsusb:
   Bus 001 Device 001: ID 1d6b:0002 Linux Foundation 2.0 root hub
   Bus 003 Device 002: ID 046d:c50e Logitech, Inc. Cordless Mouse Receiver
   Bus 003 Device 001: ID 1d6b:0001 Linux Foundation 1.1 root hub
   Bus 002 Device 001: ID 1d6b:0001 Linux Foundation 1.1 root hub
  MachineType: ASUSTEK COMPUTER INC P5W DH Deluxe
  Papersize: a4
  PpdFiles:
   Error: command ['fgrep', '-H', '*NickName', '/etc/cups/ppd/Photosmart_C4500.ppd', '/etc/cups/ppd/Photosmart-C4500-series.ppd'] failed with exit code 2: grep: /etc/cups/ppd/Photosmart_C4500.ppd: Permission denied
   grep: /etc/cups/ppd/Photosmart-C4500-series.ppd: Permission denied
  ProcKernelCmdLine: BOOT_IMAGE=/boot/vmlinuz-3.18.0-7-generic root=UUID=7b1f4a51-558f-468f-85e0-f815d2f791e1 ro init=/lib/systemd/systemd
  SourcePackage: cups
  UpgradeStatus: No upgrade log present (probably fresh install)
  dmi.bios.date: 07/22/2010
  dmi.bios.vendor: American Megatrends Inc.
  dmi.bios.version: 3002
  dmi.board.asset.tag: To Be Filled By O.E.M.
  dmi.board.name: P5W DH Deluxe
  dmi.board.vendor: ASUSTeK Computer INC.
  dmi.board.version: Rev 1.xx
  dmi.chassis.asset.tag: Asset-1234567890
  dmi.chassis.type: 3
  dmi.chassis.vendor: Chassis Manufacture
  dmi.chassis.version: Chassis Version
  dmi.modalias: dmi:bvnAmericanMegatrendsInc.:bvr3002:bd07/22/2010:svnASUSTEKCOMPUTERINC:pnP5WDHDeluxe:pvrSystemVersion:rvnASUSTeKComputerINC.:rnP5WDHDeluxe:rvrRev1.xx:cvnChassisManufacture:ct3:cvrChassisVersion:
  dmi.product.name: P5W DH Deluxe
  dmi.product.version: System Version
  dmi.sys.vendor: ASUSTEK COMPUTER INC

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https://bugs.launchpad.net/bugs/1402350

Title:
  Powering on the printer does not activate the related usb port

Status in cups package in Ubuntu:
  Incomplete

Bug description:
  Using a desktop with vivid i386 and a USB connected HP Photosmart C4585: - Sending a print job does not activate the USB port.
  - Print jobs do not stay inside the queue.
  - Once logged into gnome-shell an icon is in the systray for a few seconds then disappears.

  WORKAROUND: Unplug/plug the USB cord, reload the print job, and choose
  the printer.

  ProblemType: Bug
  DistroRelease: Ubuntu 15.04
  Package: cups 1.7.5-3ubuntu2
  ProcVersionSignature: Ubuntu 3.18.0-7.8-generic 3.18.0
  Uname: Linux 3.18.0-7-generic i686
  NonfreeKernelModules: nvidia
  ApportVersion: 2.15-0ubuntu2
  Architecture: i386
  BootDmesg: (Nothing has been logged yet.)
  CupsErrorLog:

  CurrentDesktop: GNOME
  Date: Sun Dec 14 08:54:53 2014
  KernLog:

  Lpstat:
   device for Photosmart-C4500-series: usb://HP/Photosmart%20C4500%20series?serial=CN87JD4109057K&interface=1
   device for Photosmart_C4500: hp:/usb/Photosmart_C4500_series?serial=CN87JD4109057K
  Lsusb:
   Bus 001 Device 001: ID 1d6b:0002 Linux Foundation 2.0 root hub
   Bus 003 Device 002: ID 046d:c50e Logitech, Inc. Cordless Mouse Receiver
   Bus 003 Device 001: ID 1d6b:0001 Linux Foundation 1.1 root hub
   Bus 002 Device 001: ID 1d6b:0001 Linux Foundation 1.1 root hub
  MachineType: ASUSTEK COMPUTER INC P5W DH Deluxe
  Papersize: a4
  PpdFiles:
   Error: command ['fgrep', '-H', '*NickName', '/etc/cups/ppd/Photosmart_C4500.ppd', '/etc/cups/ppd/Photosmart-C4500-series.ppd'] failed with exit code 2: grep: /etc/cups/ppd/Photosmart_C4500.ppd: Permission denied
   grep: /etc/cups/ppd/Photosmart-C4500-series.ppd: Permission denied
  ProcKernelCmdLine: BOOT_IMAGE=/boot/vmlinuz-3.18.0-7-generic root=UUID=7b1f4a51-558f-468f-85e0-f815d2f791e1 ro init=/lib/systemd/systemd
  SourcePackage: cups
  UpgradeStatus: No upgrade log present (probably fresh install)
  dmi.bios.date: 07/22/2010
  dmi.bios.vendor: American Megatrends Inc.
  dmi.bios.version: 3002
  dmi.board.asset.tag: To Be Filled By O.E.M.
  dmi.board.name: P5W DH Deluxe
  dmi.board.vendor: ASUSTeK Computer INC.
  dmi.board.version: Rev 1.xx
  dmi.chassis.asset.tag: Asset-1234567890
  dmi.chassis.type: 3
  dmi.chassis.vendor: Chassis Manufacture
  dmi.chassis.version: Chassis Version
  dmi.modalias: dmi:bvnAmericanMegatrendsInc.:bvr3002:bd07/22/2010:svnASUSTEKCOMPUTERINC:pnP5WDHDeluxe:pvrSystemVersion:rvnASUSTeKComputerINC.:rnP5WDHDeluxe:rvrRev1.xx:cvnChassisManufacture:ct3:cvrChassisVersion:
  dmi.product.name: P5W DH Deluxe
  dmi.product.version: System Version
  dmi.sys.vendor: ASUSTEK COMPUTER INC

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References

[Bug 1402350] [NEW] Powering on the printer does not activate the related usb port
From: dino99, 2014-12-14