desktop-packages team mailing list archive

[Launchpad Bug Tracker <1377476@xxxxxxxxxxxxxxxxxx>]

Status changed to 'Confirmed' because the bug affects multiple users.

** Changed in: xserver-xorg-input-synaptics (Ubuntu)
       Status: New => Confirmed

-- 
You received this bug notification because you are a member of Desktop
Packages, which is subscribed to xserver-xorg-input-synaptics in Ubuntu.
https://bugs.launchpad.net/bugs/1377476

Title:
  Dell Inspiron 15 7000 series (7537) laptop's touchpad unusable because
  during window moves or drag and drop items move around wildly

Status in xserver-xorg-input-synaptics package in Ubuntu:
  Confirmed

Bug description:
  Touchpad for the Dell Inspiron 7537 cannot move objects on desktop
  without troubles. I have tried this under the GNOME, KDE, and Unity
  desktops and they all show the problem so it is not there. I have the
  latest (A10) BIOS from Dell and am running a fully up-to-date Ubuntu
  14.04.

  It is the intergrated touchpad (well, clickpad since there are no
  distinct buttons) for one of Dell's most popular laptops. A web search
  finds other people having similar trouble.

  You cannot move windows around because they jump around wildly making
  the device practically unusable. It requires using an external mouse
  with the laptop.

  Problem is almost surely with the Synaptic driver for the touchpad.

  Here's the output of "lspci" if that helps:

  00:00.0 Host bridge: Intel Corporation Haswell-ULT DRAM Controller (rev 0b)
  00:02.0 VGA compatible controller: Intel Corporation Haswell-ULT Integrated Graphics Controller (rev 0b)
  00:03.0 Audio device: Intel Corporation Haswell-ULT HD Audio Controller (rev 0b)
  00:14.0 USB controller: Intel Corporation Lynx Point-LP USB xHCI HC (rev 04)
  00:16.0 Communication controller: Intel Corporation Lynx Point-LP HECI #0 (rev 04)
  00:1b.0 Audio device: Intel Corporation Lynx Point-LP HD Audio Controller (rev 04)
  00:1c.0 PCI bridge: Intel Corporation Lynx Point-LP PCI Express Root Port 1 (rev e4)
  00:1c.2 PCI bridge: Intel Corporation Lynx Point-LP PCI Express Root Port 3 (rev e4)
  00:1c.3 PCI bridge: Intel Corporation Lynx Point-LP PCI Express Root Port 4 (rev e4)
  00:1c.4 PCI bridge: Intel Corporation Lynx Point-LP PCI Express Root Port 5 (rev e4)
  00:1d.0 USB controller: Intel Corporation Lynx Point-LP USB EHCI #1 (rev 04)
  00:1f.0 ISA bridge: Intel Corporation Lynx Point-LP LPC Controller (rev 04)
  00:1f.2 SATA controller: Intel Corporation Lynx Point-LP SATA Controller 1 [AHCI mode] (rev 04)
  00:1f.3 SMBus: Intel Corporation Lynx Point-LP SMBus Controller (rev 04)
  02:00.0 Network controller: Intel Corporation Wireless 7260 (rev 73)
  03:00.0 Unassigned class [ff00]: Realtek Semiconductor Co., Ltd. Device 5287 (rev 01)
  03:00.1 Ethernet controller: Realtek Semiconductor Co., Ltd. RTL8111/8168/8411 PCI Express Gigabit Ethernet Controller (rev 12)
  04:00.0 3D controller: NVIDIA Corporation GK107M [GeForce GT 750M] (rev a1)

  ProblemType: Bug
  DistroRelease: Ubuntu 14.04
  Package: xserver-xorg-input-synaptics-dev 1.7.4-0ubuntu1
  ProcVersionSignature: Ubuntu 3.13.0-36.63-generic 3.13.11.6
  Uname: Linux 3.13.0-36-generic x86_64
  NonfreeKernelModules: nvidia
  ApportVersion: 2.14.1-0ubuntu3.5
  Architecture: amd64
  CurrentDesktop: Unity
  Date: Sat Oct  4 12:07:21 2014
  Dependencies:
   x11proto-core-dev 7.0.24-1
   xorg-sgml-doctools 1:1.11-1
  DistUpgraded: Fresh install
  DistroCodename: trusty
  DistroVariant: ubuntu
  InstallationDate: Installed on 2014-09-25 (9 days ago)
  InstallationMedia: Ubuntu 14.04.1 LTS "Trusty Tahr" - Release amd64 (20140722.2)
  MachineType: Dell Inc. Inspiron 7537
  PackageArchitecture: all
  ProcKernelCmdLine: BOOT_IMAGE=/boot/vmlinuz-3.13.0-36-generic root=UUID=9300ba17-9a18-4f40-9c6f-62f40ee49777 ro quiet splash
  SourcePackage: xserver-xorg-input-synaptics
  UpgradeStatus: No upgrade log present (probably fresh install)
  dmi.bios.date: 07/18/2014
  dmi.bios.vendor: Dell Inc.
  dmi.bios.version: A10
  dmi.board.name: 038M0M
  dmi.board.vendor: Dell Inc.
  dmi.board.version: A00
  dmi.chassis.type: 8
  dmi.chassis.vendor: Dell Inc.
  dmi.chassis.version: 0.1
  dmi.modalias: dmi:bvnDellInc.:bvrA10:bd07/18/2014:svnDellInc.:pnInspiron7537:pvr:rvnDellInc.:rn038M0M:rvrA00:cvnDellInc.:ct8:cvr0.1:
  dmi.product.name: Inspiron 7537
  dmi.sys.vendor: Dell Inc.
  version.compiz: compiz 1:0.9.11.2+14.04.20140714-0ubuntu1
  version.ia32-libs: ia32-libs N/A
  version.libdrm2: libdrm2 2.4.52-1
  version.libgl1-mesa-dri: libgl1-mesa-dri 10.1.3-0ubuntu0.1
  version.libgl1-mesa-dri-experimental: libgl1-mesa-dri-experimental N/A
  version.libgl1-mesa-glx: libgl1-mesa-glx 10.1.3-0ubuntu0.1
  version.xserver-xorg-core: xserver-xorg-core 2:1.15.1-0ubuntu2.1
  version.xserver-xorg-input-evdev: xserver-xorg-input-evdev 1:2.8.2-1ubuntu2
  version.xserver-xorg-video-ati: xserver-xorg-video-ati 1:7.3.0-1ubuntu3.1
  version.xserver-xorg-video-intel: xserver-xorg-video-intel 2:2.99.910-0ubuntu1.1
  version.xserver-xorg-video-nouveau: xserver-xorg-video-nouveau 1:1.0.10-1ubuntu2
  xserver.bootTime: Sat Oct  4 11:50:28 2014
  xserver.configfile: /etc/X11/xorg.conf
  xserver.errors:
   NVIDIA(0): Failed to initiate mode change.
   NVIDIA(0): Failed to complete mode change
  xserver.logfile: /var/log/Xorg.0.log
  xserver.outputs:
   product id                               19528 
   vendor                                     SDC
  xserver.version: 2:1.15.1-0ubuntu2.1

To manage notifications about this bug go to:
https://bugs.launchpad.net/ubuntu/+source/xserver-xorg-input-synaptics/+bug/1377476/+subscriptions