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["Christopher M. Penalver" <christopher.m.penalver@xxxxxxxxx>]

rosie Gomez, thank you for reporting this bug to Ubuntu. Natty reached EOL on October 28, 2012.
See this document for currently supported Ubuntu releases: https://wiki.ubuntu.com/Releases

Is this an issue on a supported release? If so, could you please execute the following via a terminal:
apport-collect 864276

** Package changed: evince (Ubuntu) => cups (Ubuntu)

** Changed in: cups (Ubuntu)
       Status: New => Incomplete

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https://bugs.launchpad.net/bugs/864276

Title:
  hl-5240 is not printing

Status in cups package in Ubuntu:
  Incomplete

Bug description:
  my printer's paper light is flashing even though it has paper,it does
  not print

  ProblemType: Bug
  DistroRelease: Ubuntu 11.04
  Package: evince 2.32.0-0ubuntu12.2
  ProcVersionSignature: Ubuntu 2.6.38-10.46-generic 2.6.38.7
  Uname: Linux 2.6.38-10-generic x86_64
  Architecture: amd64
  Date: Sat Oct  1 12:51:20 2011
  ExecutablePath: /usr/bin/evince
  InstallationMedia: Ubuntu 11.04 "Natty Narwhal" - Release amd64 (20110427.1)
  ProcCmdline_: BOOT_IMAGE=/boot/vmlinuz-2.6.38-10-generic root=UUID=f7c6fe7c-8716-4ccd-801e-f029e97e3d7d ro quiet splash vt.handoff=7
  ProcEnviron:
   LANGUAGE=en_US:en
   LANG=es_SV.UTF-8
   LC_MESSAGES=en_US.UTF-8
   SHELL=/bin/bash
  ProcVersionSignature_: Ubuntu 2.6.38-10.46-generic 2.6.38.7
  SourcePackage: evince
  UpgradeStatus: No upgrade log present (probably fresh install)

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