desktop-packages team mailing list archive

[Till Kamppeter <1415009@xxxxxxxxxxxxxxxxxx>]

Please follow the instructions of the sections "CUPS error_log" and
"Capturing print job data" on
https://wiki.ubuntu.com/DebuggingPrintingProblems. Also try to print the
PDF directly, without evince, for example by running the command

lp Attachment2.pdf

in a terminal window. Does it print correctly then? Or do you get the
same result as with evince? Or are other characters missing now?

Please provide the error_log and the print job data of all your failing
and succeeding print attempts. Thanks.

** Changed in: cups (Ubuntu)
       Status: New => Incomplete

-- 
You received this bug notification because you are a member of Desktop
Packages, which is subscribed to cups in Ubuntu.
https://bugs.launchpad.net/bugs/1415009

Title:
  text missing when printing some pdf documents

Status in cups package in Ubuntu:
  Incomplete

Bug description:
  When printing a pdf to a Samsung M2835dw with either the Samsung M262x 282x Series PXL driver, or the Samsung M262x 282x Foomatic/pxlmono driver from evince areas of the text are not printed.
  Printing to the  Samsung M262x 282x Foomatic/lj5gray driver works correctly.
  Printing the same document from xpdf works correctly. However saving the pdf produced by evince and then printing that with xpdf also fails.

  I suspect that the issue is a ghostscript issue but the recommendation
  was to report printing problems as a cups issue first.

  Attached is a document saved by evince that when sent directly to the
  driver reproduces the problem. When printed the Invoice address, the
  delivery address and all pricing information is hidden.

  lsb_release -rd
  Description:	Ubuntu 14.04.1 LTS
  Release:	14.04

  ProblemType: Bug
  DistroRelease: Ubuntu 14.04
  Package: cups 1.7.2-0ubuntu1.2
  ProcVersionSignature: Ubuntu 3.13.0-43.72-generic 3.13.11.11
  Uname: Linux 3.13.0-43-generic x86_64
  ApportVersion: 2.14.1-0ubuntu3.6
  Architecture: amd64
  CupsErrorLog: W [27/Jan/2015:10:49:08 +0000] CreateProfile failed: org.freedesktop.ColorManager.AlreadyExists:profile id 'Samsung-M283x-Series-Gray..' already exists
  CurrentDesktop: Unity
  Date: Tue Jan 27 11:07:11 2015
  InstallationDate: Installed on 2013-02-05 (720 days ago)
  InstallationMedia: Ubuntu 12.10 "Quantal Quetzal" - Release amd64 (20121017.5)
  MachineType: FUJITSU LIFEBOOK AH532
  Papersize: a4
  PpdFiles: Samsung-M283x-Series: Samsung M262x 282x Series PXL
  ProcKernelCmdLine: BOOT_IMAGE=/boot/vmlinuz-3.13.0-43-generic root=UUID=31a844cb-7d53-421f-aabb-7868d27f3dee ro quiet splash vt.handoff=7
  SourcePackage: cups
  UpgradeStatus: Upgraded to trusty on 2014-04-28 (273 days ago)
  dmi.bios.date: 10/25/2012
  dmi.bios.vendor: FUJITSU // Phoenix Technologies Ltd.
  dmi.bios.version: Version 2.08
  dmi.board.name: FJNBB2A
  dmi.board.vendor: FUJITSU
  dmi.chassis.type: 10
  dmi.chassis.vendor: FUJITSU
  dmi.modalias: dmi:bvnFUJITSU//PhoenixTechnologiesLtd.:bvrVersion2.08:bd10/25/2012:svnFUJITSU:pnLIFEBOOKAH532:pvr:rvnFUJITSU:rnFJNBB2A:rvr:cvnFUJITSU:ct10:cvr:
  dmi.product.name: LIFEBOOK AH532
  dmi.sys.vendor: FUJITSU
  mtime.conffile..etc.cups.cupsd.conf: 2013-11-26T09:57:43.621788

To manage notifications about this bug go to:
https://bugs.launchpad.net/ubuntu/+source/cups/+bug/1415009/+subscriptions