dhis2-devs team mailing list archive

[Jason Pickering <jason.p.pickering@xxxxxxxxx>]

Hi Carlos (and everyone!),

Do have a look here from the implementers manual, about how to report a
problem..

9.3. Reporting a problem

If you encounter a problem with the DHIS 2 software you can ask for
assistance on the developer's mailing list at
https://launchpad.net/~dhis2-devs. Before reporting, make sure that you
have:

   -

   Cleared the web browser cache (also called history or browsing data)
   completely (select all options before clearing).
   -

   Cleared the DHIS 2 application cache: Go to Data administration -> Cache
   statistics and click Clear cache.

If you believe you have found a bug you can report it either to the
developer mailing lists or to the bug tracker at
https://bugs.launchpad.net/dhis2 .

For the developers to be able to help you need to provide as much useful
information as possible:

   -

   DHIS 2 version: Look in the Help -> About page inside DHIS 2 and provide
   the version and build revision.
   -

   Web browser including version.
   -

   Operating system including version.
   -

   Servlet container / Tomcat log: Provide any output in the Tomcat log
   (typically catalina.out) related to your problem.
   -

   Web browser console: In the Chrome web browser, click F12, then
   "Console", and look for exceptions related to your problem.
   -

   Actions leading to the problem: Describe as clearly as possible which
   steps you take leading to the problem or exception.
   -

   Problem description: Describe the problem clearly, why you think it is a
   problem and which behavior you would expect from the system.



On Mon, May 12, 2014 at 3:04 PM, Jason Pickering <
jason.p.pickering@xxxxxxxxx> wrote:

> Hi Carlos,
>
> We can help you, but we need more detailed information.
>
> Include a copy of your logs when DHIS2 starts up, so that we know what is
> going on.
>
> Let us know what version you are using, what your operating system is,
> which database system you are using, and which Java version you are using.
>
> The more information you can provide, the more help we will be able to
> provide.
>
> Best regards,
> Jason
>
>
>
>
>
>
> On Mon, May 12, 2014 at 2:55 PM, Carlos Nyembwe <nyembwe@xxxxxxxxx> wrote:
>
>> Who can help my to fix this problem?
>> sorry for my
>>
>>
>> 2014-05-12 5:22 GMT-07:00 Knut Staring <knutst@xxxxxxxxx>:
>>
>> Sorry Carlos, but it is impossible to know what the problems is. It is
>>> probably related to something that happened with your database, but it
>>> would take a study of your db to know what exactly is going wrong.
>>>
>>> Knut
>>>
>>>
>>> On Mon, May 12, 2014 at 1:23 PM, Carlos Nyembwe <nyembwe@xxxxxxxxx>wrote:
>>>
>>>> Man,
>>>> everytimes if I install DHIS2-live, it's run without your recommadation
>>>> but, sometimes it isn't running just error 503 I don't kown exactly the
>>>> problem. please, can you help me to fix this problem?
>>>>
>>>>
>>>> 2014-05-12 3:21 GMT-07:00 Bob Jolliffe <bobjolliffe@xxxxxxxxx>:
>>>>
>>>> Do you have tomcat running behind a proxy server like apache or nginx?
>>>>>  The 503 could indicate that the proxy is not able to connect to the tomcat
>>>>> server.
>>>>>
>>>>> Is your server completely unaccessable when you see this problem or is
>>>>> it only when you perform certain actions?
>>>>>
>>>>>
>>>>> On 12 May 2014 10:59, Carlos Nyembwe <nyembwe@xxxxxxxxx> wrote:
>>>>>
>>>>>> Dear Developers,
>>>>>>
>>>>>> sometimes, I have error in dhis2. this is the error: error 503, I
>>>>>> don't know exactly the reason, please, can you help me?
>>>>>>
>>>>>> How can I fix this error 503 in dhis2, where is the matter?
>>>>>>
>>>>>>
>>>>>> _______________________________________________
>>>>>> Mailing list: https://launchpad.net/~dhis2-devs
>>>>>> Post to     : dhis2-devs@xxxxxxxxxxxxxxxxxxx
>>>>>> Unsubscribe : https://launchpad.net/~dhis2-devs
>>>>>> More help   : https://help.launchpad.net/ListHelp
>>>>>>
>>>>>>
>>>>>
>>>>
>>>> _______________________________________________
>>>> Mailing list: https://launchpad.net/~dhis2-devs
>>>> Post to     : dhis2-devs@xxxxxxxxxxxxxxxxxxx
>>>> Unsubscribe : https://launchpad.net/~dhis2-devs
>>>> More help   : https://help.launchpad.net/ListHelp
>>>>
>>>>
>>>
>>>
>>> --
>>> Knut Staring
>>> Dept. of Informatics, University of Oslo
>>> +4791880522
>>> http://dhis2.org
>>>
>>
>>
>> _______________________________________________
>> Mailing list: https://launchpad.net/~dhis2-devs
>> Post to     : dhis2-devs@xxxxxxxxxxxxxxxxxxx
>> Unsubscribe : https://launchpad.net/~dhis2-devs
>> More help   : https://help.launchpad.net/ListHelp
>>
>>
>