dhis2-devs team mailing list archive

[Knut Staring <knutst@xxxxxxxxx>]

Thanks Jason, it would be really helpful if people could follow this!

Please also note that the log files have other names in dhis-live/log (just
dhis.log) and are sometimes less informative. You can see more error
messages if you start DHIS2 from the command line like this:

java -jar dhis2-live.jar

On Mon, May 12, 2014 at 3:18 PM, Jason Pickering <
jason.p.pickering@xxxxxxxxx> wrote:

> Hi Carlos (and everyone!),
>
> Do have a look here from the implementers manual, about how to report a
> problem..
>
> 9.3. Reporting a problem
>
> If you encounter a problem with the DHIS 2 software you can ask for
> assistance on the developer's mailing list at
> https://launchpad.net/~dhis2-devs. Before reporting, make sure that you
> have:
>
>    -
>
>    Cleared the web browser cache (also called history or browsing data)
>    completely (select all options before clearing).
>    -
>
>    Cleared the DHIS 2 application cache: Go to Data administration ->
>    Cache statistics and click Clear cache.
>
> If you believe you have found a bug you can report it either to the
> developer mailing lists or to the bug tracker at
> https://bugs.launchpad.net/dhis2 .
>
> For the developers to be able to help you need to provide as much useful
> information as possible:
>
>    -
>
>    DHIS 2 version: Look in the Help -> About page inside DHIS 2 and
>    provide the version and build revision.
>    -
>
>    Web browser including version.
>    -
>
>    Operating system including version.
>    -
>
>    Servlet container / Tomcat log: Provide any output in the Tomcat log
>    (typically catalina.out) related to your problem.
>    -
>
>    Web browser console: In the Chrome web browser, click F12, then
>    "Console", and look for exceptions related to your problem.
>    -
>
>    Actions leading to the problem: Describe as clearly as possible which
>    steps you take leading to the problem or exception.
>    -
>
>    Problem description: Describe the problem clearly, why you think it is
>    a problem and which behavior you would expect from the system.
>
>
>
> On Mon, May 12, 2014 at 3:04 PM, Jason Pickering <
> jason.p.pickering@xxxxxxxxx> wrote:
>
>> Hi Carlos,
>>
>> We can help you, but we need more detailed information.
>>
>> Include a copy of your logs when DHIS2 starts up, so that we know what is
>> going on.
>>
>>  Let us know what version you are using, what your operating system is,
>> which database system you are using, and which Java version you are using.
>>
>> The more information you can provide, the more help we will be able to
>> provide.
>>
>> Best regards,
>> Jason
>>
>>
>>
>>
>>
>>
>> On Mon, May 12, 2014 at 2:55 PM, Carlos Nyembwe <nyembwe@xxxxxxxxx>wrote:
>>
>>> Who can help my to fix this problem?
>>> sorry for my
>>>
>>>
>>> 2014-05-12 5:22 GMT-07:00 Knut Staring <knutst@xxxxxxxxx>:
>>>
>>> Sorry Carlos, but it is impossible to know what the problems is. It is
>>>> probably related to something that happened with your database, but it
>>>> would take a study of your db to know what exactly is going wrong.
>>>>
>>>> Knut
>>>>
>>>>
>>>> On Mon, May 12, 2014 at 1:23 PM, Carlos Nyembwe <nyembwe@xxxxxxxxx>wrote:
>>>>
>>>>> Man,
>>>>> everytimes if I install DHIS2-live, it's run without your
>>>>> recommadation but, sometimes it isn't running just error 503 I don't kown
>>>>> exactly the problem. please, can you help me to fix this problem?
>>>>>
>>>>>
>>>>> 2014-05-12 3:21 GMT-07:00 Bob Jolliffe <bobjolliffe@xxxxxxxxx>:
>>>>>
>>>>> Do you have tomcat running behind a proxy server like apache or nginx?
>>>>>>  The 503 could indicate that the proxy is not able to connect to the tomcat
>>>>>> server.
>>>>>>
>>>>>> Is your server completely unaccessable when you see this problem or
>>>>>> is it only when you perform certain actions?
>>>>>>
>>>>>>
>>>>>> On 12 May 2014 10:59, Carlos Nyembwe <nyembwe@xxxxxxxxx> wrote:
>>>>>>
>>>>>>> Dear Developers,
>>>>>>>
>>>>>>> sometimes, I have error in dhis2. this is the error: error 503, I
>>>>>>> don't know exactly the reason, please, can you help me?
>>>>>>>
>>>>>>> How can I fix this error 503 in dhis2, where is the matter?
>>>>>>>
>>>>>>>
>>>>>>> _______________________________________________
>>>>>>> Mailing list: https://launchpad.net/~dhis2-devs
>>>>>>> Post to     : dhis2-devs@xxxxxxxxxxxxxxxxxxx
>>>>>>> Unsubscribe : https://launchpad.net/~dhis2-devs
>>>>>>> More help   : https://help.launchpad.net/ListHelp
>>>>>>>
>>>>>>>
>>>>>>
>>>>>
>>>>> _______________________________________________
>>>>> Mailing list: https://launchpad.net/~dhis2-devs
>>>>> Post to     : dhis2-devs@xxxxxxxxxxxxxxxxxxx
>>>>> Unsubscribe : https://launchpad.net/~dhis2-devs
>>>>> More help   : https://help.launchpad.net/ListHelp
>>>>>
>>>>>
>>>>
>>>>
>>>> --
>>>> Knut Staring
>>>> Dept. of Informatics, University of Oslo
>>>> +4791880522
>>>> http://dhis2.org
>>>>
>>>
>>>
>>> _______________________________________________
>>> Mailing list: https://launchpad.net/~dhis2-devs
>>> Post to     : dhis2-devs@xxxxxxxxxxxxxxxxxxx
>>> Unsubscribe : https://launchpad.net/~dhis2-devs
>>> More help   : https://help.launchpad.net/ListHelp
>>>
>>>
>>
>


-- 
Knut Staring
Dept. of Informatics, University of Oslo
+4791880522
http://dhis2.org