dhis2-devs team mailing list archive

[David Itana <ditana@xxxxxxxxxx>]

Hi Alex,



Have cleared the cache over and over but it does not help at all.



David



*From:* Alex Tumwesigye [mailto:atumwesigye@xxxxxxxxx]
*Sent:* Thursday, August 11, 2016 9:21 AM
*To:* David Itana
*Cc:* Calle Hedberg; Knut Staring; DHIS 2 Users list; dhis2-devs
*Subject:* Re: [Dhis2-users] [Dhis2-devs] Overlapping text in DHIS2 UI



Dear David,



Please ensure that the cache is cleared when the user is logging in. There
is a possibility of mismatched download of metadata or userSettings.



Alex



On Thu, Aug 11, 2016 at 10:49 AM, David Itana <ditana@xxxxxxxxxx> wrote:

Hi Calle,



The problem is consistent, it does not vary from session to session.



I will have to investigate further on specific priviliges or settings in
common amongst the affected users. Let me get back to you later on this one.



David



*From:* Calle Hedberg [mailto:calle.hedberg@xxxxxxxxx]
*Sent:* Thursday, August 11, 2016 8:41 AM
*To:* Knut Staring
*Cc:* David Itana; DHIS 2 Users list; dhis2-devs


*Subject:* Re: [Dhis2-devs] Overlapping text in DHIS2 UI



Knut,



That was my first thought too - but it would not explain why only some
users have this issue when using exactly the same database and machine....



David,



Some more questions:

1. is the problem consistent for those specific users, or will it vary from
session to session?

2. Do those affected users have any specific settings or privileges in
common? (like e.g. do they have private dashboards?)



regards

calle



On 11 August 2016 at 09:26, Knut Staring <knutst@xxxxxxxxx> wrote:

Does this apply to the most recent versions of Chrome and Firefox also?



Or perhaps it did indeed start after an update of these browsers?



Knut



On Thu, Aug 11, 2016 at 9:17 AM, David Itana <ditana@xxxxxxxxxx> wrote:

Hi Calle,



I have tried the screen resolution as well but no difference, the texts
remains overlapping.



For further clarity, we have been using this version for some months now,
and this only started happening a few days ago.



Regards,



David



*From:* Calle Hedberg [mailto:calle.hedberg@xxxxxxxxx]
*Sent:* Thursday, August 11, 2016 8:13 AM
*To:* David Itana
*Cc:* DHIS 2 Users list; dhis2-devs
*Subject:* Re: [Dhis2-devs] Overlapping text in DHIS2 UI



Hi



Just a clarification note: the build number seems "abnormal" because this
is a build with a few Southern African additions. So the underlying core
build would be from mid-February 2016 (2.20).



None of those additions would affect or cause the above issue, though.



David - have you tried to experiment with screen resolution, to see if it
appears the same way with a different resolution (but same user)?



regards

Calle



On 11 August 2016 at 09:06, David Itana <ditana@xxxxxxxxxx> wrote:

Dear DHIS community,



We are using DHIS2 (Version: 2.20, Build revision: 16795, Build date:
2016-02-23 09:07). We recently started experiencing a problem when using
chrome or Firefox where words appears overlapping as depicted in the
picture below. The Apps and Profile icons and texts as well as the list of
apps appears normal.





This is not affecting all users, but affects specific users in different
user groups including superusers. Testing using the same computer proves
that the affected user will see scrambled/overlapping texts but when the
other user logs in, the system appears normal, that made us to rule out the
cache issues as the same machine reacts differently when used by different
users.



We also verified the language settings both under profiles settings as well
as under the user app. They are all set to English as the interface
language and database language is set to “use database locale/no
translation”.



Again this is only affecting Chrome and Firefox, however internet explorer
is displaying all text normal.



Are the any settings that we perhaps missed or what could be the cause?



Kind regards,



David






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-- 

*******************************************

Calle Hedberg

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-- 

Knut Staring

Dept. of Informatics, University of Oslo

Norway: +4791880522

Skype: knutstar

http://dhis2.org





-- 

*******************************************

Calle Hedberg

46D Alma Road, 7700 Rosebank, SOUTH AFRICA

Tel/fax (home): +27-21-685-6472

Cell: +27-82-853-5352

Iridium SatPhone: +8816-315-19119

Email: calle.hedberg@xxxxxxxxx

Skype: calle_hedberg

*******************************************




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-- 

Alex Tumwesigye



Technical Advisor - DHIS2 (Consultant),
Ministry of Health/AFENET  | HISP Uganda

Kampala

Uganda
+256 774149 775, + 256 759 800161

Skype ID: talexie


IT Consultant (Servers, Networks and Security, Health Information Systems -
DHIS2, Disease Outbreak & Surveillance Systems) & Solar Consultant


"I don't want to be anything other than what I have been - one tree hill "