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Dear Stanley, 
Please make sure that the :- user is assigned to that organisation unit -  the data collection form is assigned to the orgunit - from my experience, I realised that tracker capture app does not support the branching tree of orgunits the reason to why the assigned orgunits should be at the lowest level where data entry takes place. 
Thank you 

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  On Wed, 18 Jan, 2017 at 10:51, Erling Fjelstad<erling@xxxxxxxxx> wrote:   Hello Stanley,Can you go through this documentation and see if it helps?https://docs.dhis2.org/master/en/android/html/dhis2_android_user_man_full.html#android_config_program

Let me know if you still have issues.Regards,Erling

On Wed, Jan 18, 2017 at 8:19 AM Stanley Kalyati <skalyati@xxxxxxxxx> wrote:

Dear Erling,
I know this is long outstanding and i never came back to you.However i am still facing the same challenge where i am able to login in to the Android Tracker Capture but the Org Unit is not loading at all.
I assigned the user to the OU that is linked to the program but still it is not loading.
I am now stack,how do i go about this? Should i upgrade to 2.25 maybe.
Please advise.
On Wed, Nov 2, 2016 at 11:57 AM, Erling Fjelstad <erling@xxxxxxxxx> wrote:

You shouldn't need to check the 'External authentication'. 
Android Tracker Capture from Google Play should work for DHIS 2.24 and 2.25. If you're using a earlier version of DHIS2 then you'll need to download an APK from GitHub. 

Can you check that you've assigned programs to the organisation unit? Go to programs app in DHIS2 -> Click on your program -> Assign to Organisation unit -> Select your organisation unit(s).


On Wed, Nov 2, 2016 at 10:48 AM, Stanley Kalyati <skalyati@xxxxxxxxx> wrote:

All that has been done.
Maybe should i Check the "External authentication only (OpenID or LDAP)" ? Does this have any effect?
Or maybe i should download somewhere else other than the Google Play for the Android tracker Capture?
The user is a Superuser who has access to all programs.

On Wed, Nov 2, 2016 at 11:29 AM, Erling Fjelstad <erling@xxxxxxxxx> wrote:

Do your user have a user role which allows the user to capture data against your program?

That is strange. We don't have any cap of organisation units that a user is allowed to have. How many orgUnits is in your tree?


On Wed, Nov 2, 2016 at 8:13 AM, Stanley Kalyati <skalyati@xxxxxxxxx> wrote:


Even after I assign the user to an OU I still get the message below I am able to logon to the app

On Nov 1, 2016 11:00 AM, "Erling Fjelstad" <erling@xxxxxxxxx> wrote:

Hello Stanley,
Make sure that you are directly assigned to an organisation unit that has access to any programs. Also check your user roles that your user has access to capture data to the programs. 

Erling - DHIS2 Android Team

On Mon, Oct 31, 2016 at 4:14 PM, Stanley Kalyati <skalyati@xxxxxxxxx> wrote:

I am using DHIS2.2.24 and i downloaded the android tracker capture version from google play.
I am able to connect to my instance but the organisation unit is bot loading despite giving all rights to the superuser account.
Is there something i am missing?
Kindly help.
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