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User documentation - including health tasks

 

Hi
During discussions on user learning in Tanzania, two issues came up. First, users struggle with finding out how to generate reports for their health management tasks. Second, many are confused as to aspects of the overall structure of the HMIS, including both health information and DHIS. Problems of coupling the DHIS functionality to health tasks may be eased through changes in the user interface and documentation. Pushing the Reports choice under Services takes you to a page void of health tasks. For instance, the explanation of Chart is “View and add charts. Charts are based on indicators and either organisation units or periods.”
If we rather start with health tasks, we could for example write:
“To get an overview of the facilities in your area for a health service, choose Charts.” Likewise, manuals and slides could also be designed based on health tasks, see attached drafts. These drafts also includes examples of how the structures, components, concepts and principles of DHIS and HMIS could be presented. The drafts are for slides and for a document which is closer to a textbook than a manual. Shorter versions could also appear as instructions on the right part of the screen as context-sensitive help when running the DHIS, possibly as videos.
Are there any opinions on these matters?
Is it worthwhile trying to design documentaiton in this way?
Managing documentation of the same thing for different media begs for a more systematic way of storing and generating it than the Office files I produced. This is another, but related topic for discussion.
Regards,
Jens Kaasbøll

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