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Message #00906
Re: [Dhis2-users} Issue creating Helpdesk User Role
Hi Randy,
I am afraid it is by design ;) The reasoning behind this is that we
are encouraging a distributed management of users.
The rule is that a user can only see another user in the user list if he
- has all of the authorities of that user (inherited through the user roles)
- is at a level above or at the same org unit in the org unit hierarchy
This way we are able to let e.g. district users create, update and
otherwise manage facility users. In a large country this is an
effective way of properly managing users as we have seen in Kenya. If
users could create other users with authorities they don't have
themselves they could effectively shortcut the whole authorization
setup.
The downside is obviously that it becomes hard to create such a
national help-desk team you describe. I guess the only solution at the
moment is to give the help desk user role all the authorities of which
they should be able to grant others.
regards, Lars
On Wed, Feb 22, 2012 at 10:29 AM, Wilson,Randy <rwilson@xxxxxxx> wrote:
> I'm creating a user role called Helpdesk in DHIS 2.6 and their role is simply to add accounts and reset user passwords.
>
> I've assigned them every function with user in it (Add, list, delete) users, user groups, user roles.
>
> When I create a user and assign them to this role at the national level, they are able to login and navigate to the user maintenance module and they can create users, but they cannot see the list of users if they want to reset passwords.
>
> Is this a bug or by design?
>
> Randy Wilson
> HMIS Advisor/MOH Rwanda
>
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