dhis2-users team mailing list archive

[Pamod Amarakoon <pamodm@xxxxxxxxx>]

Hi,

I'm also facing a new issue in the same instance, just wondering it has any
relevance.

Event report doesn't seem to produce any report and in console it gives
rise to an error which says
"

{"httpStatus":"Service
Unavailable","httpStatusCode":503,"status":"ERROR","message":"Analytics
engine is in maintenance mode, try again later"}"

I tried clearing analytics table from maintenance and regenerating and
finally restarted the instance but it still gives this errors.
How to get analytics engine live.

Thanx

On Fri, Mar 11, 2016 at 2:39 PM, Nami Ghadri <nami_ghadri@xxxxxxxxxxx>
wrote:

> Regarding offline levels, they are all set to default
>
>
>
> Under ou there is nothing
>
>
>
> But there is something new: When this issue happens we tried to search in
> orgunit on the left for any org unit the tracker capture appears and
> everything goes normal again
>
>
>
> Thanks
>
>
>
> *From:* Abyot Asalefew Gizaw [mailto:abyot@xxxxxxxxx]
> *Sent:* Friday, March 11, 2016 10:46 AM
>
> *To:* Nami Ghadri <nami_ghadri@xxxxxxxxxxx>
> *Cc:* Pamod Amarakoon <pamodm@xxxxxxxxx>; DHIS 2 Users list <
> dhis2-users@xxxxxxxxxxxxxxxxxxx>; Lars Helge Øverland <lars@xxxxxxxxx>
> *Subject:* Re: [Dhis2-users] tracker capture keeps loading
>
>
>
> 5926 is not a lot of orgunits.
>
>
>
> Your system shows there are no orgunits cached under partial.
>
>
>
> What do you have under
>
>
>
> developer tools -> Resources -> IndexedDB - > dhis2ou -> ou ?
>
>
> With cache level, I mean Apps -> Organisation Units -> Organisation Unit
> Level -> Offline levels
>
>
>
> Can you set some levels there?
>
>
>
> ---
>
> Thank you,
>
> Abyot.
>
>
>
> On Fri, Mar 11, 2016 at 9:40 AM, Nami Ghadri <nami_ghadri@xxxxxxxxxxx>
> wrote:
>
> Dear Abyot,
>
>
>
> Thanks for replaying
>
>
>
> I have 5926 org unit separated on 7 levels
>
>
>
> Regarding cashe levels do you mean browser cash levels?
>
>
>
> Regarding developer tools please see screen shot below:
>
>
>
>
>
> *From:* Abyot Asalefew Gizaw [mailto:abyot@xxxxxxxxx]
> *Sent:* Friday, March 11, 2016 10:17 AM
> *To:* Nami Ghadri <nami_ghadri@xxxxxxxxxxx>
> *Cc:* Pamod Amarakoon <pamodm@xxxxxxxxx>; DHIS 2 Users list <
> dhis2-users@xxxxxxxxxxxxxxxxxxx>; Lars Helge Øverland <lars@xxxxxxxxx>
>
>
> *Subject:* Re: [Dhis2-users] tracker capture keeps loading
>
>
>
> Dear Nami,
>
>
>
> Tracker capture not loading like Pamod does not mean you have the same
> problem as Pamod. It could be other issues.
>
>
>
> Below were the questions I asked. You answered only the first one.
>
> ·  How is your orgunit tree - is it big?
>
> ·  Can you also set cache levels?
>
> ·  What do you see under developer tools -> Resources -> IndexedDB - >
> dhis2ou -> ou & developer tools -> Resources -> IndexedDB - > dhis2ou ->
> ouPartial?
>
>
>
> ---
>
> Thank you,
>
> Abyot.
>
>
>
> On Fri, Mar 11, 2016 at 8:43 AM, Nami Ghadri <nami_ghadri@xxxxxxxxxxx>
> wrote:
>
> Dears,
>
>
>
> It seems that my problem still exists regarding loading tracker capture
> and I can’t find a way to fix this issue
>
>
>
> I have a lot of org unit, and I can’t find the error (newline) in org unit
> name
>
>
>
> Can some body help please?
>
>
>
> Thanks in advance
>
>
>
> *From:* Pamod Amarakoon [mailto:pamodm@xxxxxxxxx]
> *Sent:* Thursday, March 10, 2016 7:16 PM
> *To:* Abyot Asalefew Gizaw <abyot@xxxxxxxxx>
>
> *Cc:* Nami Ghadri <nami_ghadri@xxxxxxxxxxx>; DHIS 2 Users list <
> dhis2-users@xxxxxxxxxxxxxxxxxxx>; Lars Helge Øverland <lars@xxxxxxxxx>
> *Subject:* Re: [Dhis2-users] tracker capture keeps loading
>
>
>
> Thanx Abyot. Will fix them.
>
> But just fixing the org unit offline levels solved the original issue of
> tracker capture not loading.
>
>
>
> On Thu, Mar 10, 2016 at 5:42 PM, Abyot Asalefew Gizaw <abyot@xxxxxxxxx>
> wrote:
>
> Perfect :)
>
>
>
> @ Pamod
>
>
>
> See the screenshot below - you have lots of similar errors. Because of
> these errors orgunit tree was not loaded. Because tree was not loaded,
> tracker app was not able to start. You need to fix these errors.
>
>
>
> [image: Inline image 1]
>
>
> ---
>
> Thank you,
>
> Abyot.
>
>
>
> On Thu, Mar 10, 2016 at 1:10 PM, Nami Ghadri <nami_ghadri@xxxxxxxxxxx>
> wrote:
>
> Dears,
>
>
>
> I checked my organisationunit table I found one of my org unites that has
> featuretype ‘NONE’ with no coordinates I fixed that and the tracker capture
> loaded
>
>
>
> Thanks for helping
>
>
>
> *From:* Dhis2-users [mailto:dhis2-users-bounces+nami_ghadri=
> hotmail.com@xxxxxxxxxxxxxxxxxxx] *On Behalf Of *Nami Ghadri
> *Sent:* Thursday, March 10, 2016 1:43 PM
> *To:* 'Abyot Asalefew Gizaw' <abyot@xxxxxxxxx>; 'Pamod Amarakoon' <
> pamodm@xxxxxxxxx>
> *Cc:* 'DHIS 2 Users list' <dhis2-users@xxxxxxxxxxxxxxxxxxx>; 'Lars Helge
> Øverland' <lars@xxxxxxxxx>
>
>
> *Subject:* Re: [Dhis2-users] tracker capture keeps loading
>
>
>
> Can you suggest how to fix that?
>
>
>
> Because I have a lot of org units
>
>
>
> Regards,
>
>
>
>
>
>
>
> *From:* Abyot Asalefew Gizaw [mailto:abyot@xxxxxxxxx <abyot@xxxxxxxxx>]
> *Sent:* Thursday, March 10, 2016 1:26 PM
> *To:* Pamod Amarakoon <pamodm@xxxxxxxxx>
> *Cc:* Nami Ghadri <nami_ghadri@xxxxxxxxxxx>; DHIS 2 Users list <
> dhis2-users@xxxxxxxxxxxxxxxxxxx>; Lars Helge Øverland <lars@xxxxxxxxx>
> *Subject:* Re: [Dhis2-users] tracker capture keeps loading
>
>
>
> Hi Pamod, Nami,
>
>
>
> @Pamod, two issues:
>
>
>
> 1. Seems you have a problem with your organisation unit --- there are
> orgunit names with newline character at the end. And that is breaking the
> json format when loading orgunit names.
>
>
>
> 2. You have no cache level defined (see here
> http://148.251.224.242:9081/leprosy/dhis-web-maintenance-organisationunit/organisationUnitLevel.action)
> - I just set to 2 and that helped in loading orgunits. Tracker app is now
> working. This is probably because with the cache level set, we avoided
> loading those problematic orgunits.
>
>
>
> @Nami,
>
>
>
> I can't really tell the problem with your system. Some questions
>
>    - How is your orgunit tree - is it big?
>    - Can you also set cache levels?
>    - What do you see under developer tools -> Resources -> IndexedDB - >
>    dhis2ou -> ou & developer tools -> Resources -> IndexedDB - > dhis2ou ->
>    ouPartial?
>
>
>
>
> ---
>
> Thank you,
>
> Abyot.
>
>
>
> On Thu, Mar 10, 2016 at 11:53 AM, Pamod Amarakoon <pamodm@xxxxxxxxx>
> wrote:
>
>
> ​
>
>
>
> On Thu, Mar 10, 2016 at 4:17 PM, Abyot Asalefew Gizaw <abyot@xxxxxxxxx>
> wrote:
>
> what do you have under:
>
>    1. developer tools -> Resources -> IndexedDB - > dhis2ou ?
>    2. developer tools -> Resources -> IndexedDB - > dhis2tc ?
>
>
> ---
>
> Thank you,
>
> Abyot.
>
>
>
> On Thu, Mar 10, 2016 at 11:42 AM, Nami Ghadri <nami_ghadri@xxxxxxxxxxx>
> wrote:
>
> In the other hand on previous versions the same database load normally
>
>
>
> Thanks
>
>
>
> *From:* Pamod Amarakoon [mailto:pamodm@xxxxxxxxx]
> *Sent:* Thursday, March 10, 2016 12:34 PM
> *To:* Nami Ghadri <nami_ghadri@xxxxxxxxxxx>
> *Cc:* Abyot Asalefew Gizaw <abyot@xxxxxxxxx>; DHIS 2 Users list <
> dhis2-users@xxxxxxxxxxxxxxxxxxx>; Lars Helge Øverland <lars@xxxxxxxxx>
>
>
> *Subject:* Re: [Dhis2-users] tracker capture keeps loading
>
>
>
> I too can confirm. No errors on console or catalina.out after clearing
> cache. But tracker capture displaying loading meta-data continuously.
>
>
>
> On Thu, Mar 10, 2016 at 4:00 PM, Nami Ghadri <nami_ghadri@xxxxxxxxxxx>
> wrote:
>
> I did the steps bellow and still same status
>
>
>
> Please see this print screen
>
>
>
> Thanks
>
>
>
>
>
> Thanks
>
>
>
>
>
> *From:* Abyot Asalefew Gizaw [mailto:abyot@xxxxxxxxx]
> *Sent:* Thursday, March 10, 2016 12:11 PM
> *To:* Nami Ghadri <nami_ghadri@xxxxxxxxxxx>
> *Cc:* Lars Helge Øverland <lars@xxxxxxxxx>; DHIS 2 Users list <
> dhis2-users@xxxxxxxxxxxxxxxxxxx>
>
>
> *Subject:* Re: [Dhis2-users] tracker capture keeps loading
>
>
>
> once you have done full cache cleaning, do the following
>
>
>
> - open your browser "developer tools"
>
> - click on the "Network" tab
>
> - run tracker capture app
>
>
>
> You should see something happening there. Would be nice if you could share
> us that.
>
> ---
>
> Thank you,
>
> Abyot.
>
>
>
> On Thu, Mar 10, 2016 at 11:05 AM, Nami Ghadri <nami_ghadri@xxxxxxxxxxx>
> wrote:
>
> I just did that and still the same status
>
>
>
> Thanks
>
>
>
>
>
> *From:* Lars Helge Øverland [mailto:lars@xxxxxxxxx]
> *Sent:* Thursday, March 10, 2016 11:58 AM
> *To:* Nami Ghadri <nami_ghadri@xxxxxxxxxxx>
> *Cc:* Abyot Asalefew Gizaw <abyot@xxxxxxxxx>; DHIS 2 Users list <
> dhis2-users@xxxxxxxxxxxxxxxxxxx>
>
>
> *Subject:* Re: [Dhis2-users] tracker capture keeps loading
>
>
>
> Hi Nami,
>
>
>
> try this for cache clearing:
> https://www.dhis2.org/tutorials/how-to-really-clear-browser-cache
>
>
>
> Lars
>
>
>
> On Thu, Mar 10, 2016 at 10:57 AM, Nami Ghadri <nami_ghadri@xxxxxxxxxxx>
> wrote:
>
> Thanks for fast replay
>
>
>
> I forgot to mention that I did that from cash cleaner and from chrome
> setting also but still the same
>
>
>
> Thanks
>
>
>
> *From:* Abyot Asalefew Gizaw [mailto:abyot@xxxxxxxxx]
> *Sent:* Thursday, March 10, 2016 11:55 AM
> *To:* Nami Ghadri <nami_ghadri@xxxxxxxxxxx>
> *Cc:* DHIS 2 Users list <dhis2-users@xxxxxxxxxxxxxxxxxxx>
> *Subject:* Re: [Dhis2-users] tracker capture keeps loading
>
>
>
> Hi Nami,
>
>
>
> Can you do full browser cache cleaning and re-try again?
>
>
> ---
>
> Thank you,
>
> Abyot.
>
>
>
> On Thu, Mar 10, 2016 at 10:39 AM, Nami Ghadri <nami_ghadri@xxxxxxxxxxx>
> wrote:
>
> Hello Dears,
>
>
>
> I have a problem in tracker capture
>
>
>
> I am using version 2.22 Build revision: 21900
>
>
>
> The tracker capture keeps loading meta-data but never finish
>
>
>
> In console  there is no error and I pressed ctr R also status is the same
>
>
>
> Please see print screen
>
>
>
> Any advice
>
>
>
> Thanks
>
>
>
>
>
>
> _______________________________________________
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>
>
>
>
> _______________________________________________
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> Unsubscribe : https://launchpad.net/~dhis2-users
> More help   : https://help.launchpad.net/ListHelp
>
>
>
>
>
> --
>
> Lars Helge Øverland
>
> Lead developer, DHIS 2
>
> University of Oslo
>
> Skype: larshelgeoverland
>
> http://www.dhis2.org <https://www.dhis2.org/>
>
>
>
>
>
>
> _______________________________________________
> Mailing list: https://launchpad.net/~dhis2-users
> Post to     : dhis2-users@xxxxxxxxxxxxxxxxxxx
> Unsubscribe : https://launchpad.net/~dhis2-users
> More help   : https://help.launchpad.net/ListHelp
>
>
>
>
> --
>
> Regards,
> Pamod Amarakoon
>
> Confidentiality Notice: the information contained in this email and any
> attachments may be legally privileged and confidential. If you are not an
> intended recipient, you are hereby notified that any dissemination,
> distribution, or copying of this e-mail is strictly prohibited. If you have
> received this e-mail in error, please notify the sender and permanently
> delete the e-mail and any attachments immediately. You should not retain,
> copy or use this e-mail or any attachments for any purpose, nor disclose
> all or any part of the contents to any other person.
>
>
>
>
>
>
> --
>
> Regards,
> Pamod Amarakoon
>
> Confidentiality Notice: the information contained in this email and any
> attachments may be legally privileged and confidential. If you are not an
> intended recipient, you are hereby notified that any dissemination,
> distribution, or copying of this e-mail is strictly prohibited. If you have
> received this e-mail in error, please notify the sender and permanently
> delete the e-mail and any attachments immediately. You should not retain,
> copy or use this e-mail or any attachments for any purpose, nor disclose
> all or any part of the contents to any other person.
>
>
>
>
>
>
>
>
> --
>
> Regards,
> Pamod Amarakoon
>
> Confidentiality Notice: the information contained in this email and any
> attachments may be legally privileged and confidential. If you are not an
> intended recipient, you are hereby notified that any dissemination,
> distribution, or copying of this e-mail is strictly prohibited. If you have
> received this e-mail in error, please notify the sender and permanently
> delete the e-mail and any attachments immediately. You should not retain,
> copy or use this e-mail or any attachments for any purpose, nor disclose
> all or any part of the contents to any other person.
>
>
>
>
>



-- 
Regards,
Pamod Amarakoon

Confidentiality Notice: the information contained in this email and any
attachments may be legally privileged and confidential. If you are not an
intended recipient, you are hereby notified that any dissemination,
distribution, or copying of this e-mail is strictly prohibited. If you have
received this e-mail in error, please notify the sender and permanently
delete the e-mail and any attachments immediately. You should not retain,
copy or use this e-mail or any attachments for any purpose, nor disclose
all or any part of the contents to any other person.