dhis2-users team mailing list archive

[ifeanyiokoye@xxxxxxxxx]

Dear Bob,
I am having this same issue to with Chrome. After entering the log in credentials, it opens a page with API data and does not log in. If I am lucky and have a data entry page open, then I can log in at the prompt and that works. 
Our instance is set to load the dashboard as the opening page.

Have to keep struggling with it till it eventually logs in. 

Thanks
  Original Message  
From: Bob Jolliffe
Sent: Tuesday, 19 July 2016 14:58
To: Ntawuyirusha Emmanuel
Cc: dhis2-users
Subject: Re: [Dhis2-users] Browser not working

Hi Emmanuel

I am following up on a separate thread. I'll copy you into that.

I see it is a problem, seemingly related to chrome mishandling the
JSESSIONID cookie so even though the credentials are tested and dhis2
logs a successful authentication, the browser cookie doesn't match the
session id in dhis and so you don't get in. I am really not sure why
What I also don't know is what might have changed to cause this to
happen. I am assuming you didn't just wake up one morning and this
started to happen. There has been some change to nginx configuration
or dhis2 upgrade or something similar.

On 19 July 2016 at 14:40, Ntawuyirusha Emmanuel <ntawemma@xxxxxxxxx> wrote:
> i tried to uninstall and reinstall it again but the issue is still
> remaining, Note that this is happening to all users using Goggle Chrome as
> most of them are familiar with it.
>
> Regards
>
> On Mon, Jul 18, 2016 at 7:49 PM, Knut Staring <knutst@xxxxxxxxx> wrote:
>>
>> Maybe try to reinstall Chrome.
>>
>> Knut
>>
>>
>> On Tuesday, July 19, 2016, Ntawuyirusha Emmanuel <ntawemma@xxxxxxxxx>
>> wrote:
>>>
>>> Thank you Bob,
>>>
>>> I tried to use New Incognito windows and Clear browsing data but the
>>> issue is remaining for Google Chrome , actually when we restart the server
>>> the username and password work only once and then after the problem persist.
>>> we are still waiting for your support.
>>>
>>> Regards
>>>
>>> On Mon, Jul 18, 2016 at 12:42 PM, Bob Jolliffe <bobjolliffe@xxxxxxxxx>
>>> wrote:
>>>>
>>>> oops, forgot users ...
>>>>
>>>> ---------- Forwarded message ----------
>>>> From: Bob Jolliffe <bobjolliffe@xxxxxxxxx>
>>>> Date: 18 July 2016 at 11:40
>>>> Subject: Re: [Dhis2-users] Browser not working
>>>> To: Emmanuel Ntawuyirusha <ntawemma@xxxxxxxxx>
>>>>
>>>>
>>>> Hi Emmanuel
>>>>
>>>> If it works with firefox then it is really likely to be a chrome cache
>>>> issue. Try and login with chrome incognito mode. If that works then
>>>> you can be reasonably sure.
>>>>
>>>> If so, then try ...
>>>>
>>>> https://www.dhis2.org/tutorials/how-to-really-clear-browser-cache
>>>>
>>>> Bob
>>>>
>>>> On 18 July 2016 at 11:08, Emmanuel Ntawuyirusha <ntawemma@xxxxxxxxx>
>>>> wrote:
>>>> > Deal all, we are facing the issue of using Google Chrome, when using
>>>> > username and password there is a message saying wrong username and
>>>> > password.
>>>> > But it is working well with Mozilla Firefox. We tried to clean cash
>>>> > but
>>>> > nothing improved
>>>> > Does any one know what to do to fix this problem.
>>>> >
>>>> >
>>>> > _______________________________________________
>>>> > Mailing list: https://launchpad.net/~dhis2-users
>>>> > Post to : dhis2-users@xxxxxxxxxxxxxxxxxxx
>>>> > Unsubscribe : https://launchpad.net/~dhis2-users
>>>> > More help : https://help.launchpad.net/ListHelp
>>>> >
>>>>
>>>> _______________________________________________
>>>> Mailing list: https://launchpad.net/~dhis2-users
>>>> Post to : dhis2-users@xxxxxxxxxxxxxxxxxxx
>>>> Unsubscribe : https://launchpad.net/~dhis2-users
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>>>
>>>
>>>
>>>
>>> --
>>> *Mr. Emmanuel NTAWUYIRUSHA*
>>> HMIS/MOH
>>> Telephone: *+250 788408772*
>>> Email: ntawemma@xxxxxxxxx
>>> "Do Good. Do It Well."
>>>
>>
>>
>> --
>> Knut Staring
>> Dept. of Informatics, University of Oslo
>> Norway: +4791880522
>> Skype: knutstar
>> http://dhis2.org
>>
>
>
>
> --
> *Mr. Emmanuel NTAWUYIRUSHA*
> HMIS/MOH
> Telephone: *+250 788408772*
> Email: ntawemma@xxxxxxxxx
> "Do Good. Do It Well."
>

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