dhis2-users team mailing list archive

[Calle Hedberg <calle.hedberg@xxxxxxxxx>]

Knut,

That was my first thought too - but it would not explain why only some
users have this issue when using exactly the same database and machine....

David,

Some more questions:
1. is the problem consistent for those specific users, or will it vary from
session to session?
2. Do those affected users have any specific settings or privileges in
common? (like e.g. do they have private dashboards?)

regards
calle

On 11 August 2016 at 09:26, Knut Staring <knutst@xxxxxxxxx> wrote:

> Does this apply to the most recent versions of Chrome and Firefox also?
>
> Or perhaps it did indeed start after an update of these browsers?
>
> Knut
>
> On Thu, Aug 11, 2016 at 9:17 AM, David Itana <ditana@xxxxxxxxxx> wrote:
>
>> Hi Calle,
>>
>>
>>
>> I have tried the screen resolution as well but no difference, the texts
>> remains overlapping.
>>
>>
>>
>> For further clarity, we have been using this version for some months now,
>> and this only started happening a few days ago.
>>
>>
>>
>> Regards,
>>
>>
>>
>> David
>>
>>
>>
>> *From:* Calle Hedberg [mailto:calle.hedberg@xxxxxxxxx]
>> *Sent:* Thursday, August 11, 2016 8:13 AM
>> *To:* David Itana
>> *Cc:* DHIS 2 Users list; dhis2-devs
>> *Subject:* Re: [Dhis2-devs] Overlapping text in DHIS2 UI
>>
>>
>>
>> Hi
>>
>>
>>
>> Just a clarification note: the build number seems "abnormal" because this
>> is a build with a few Southern African additions. So the underlying core
>> build would be from mid-February 2016 (2.20).
>>
>>
>>
>> None of those additions would affect or cause the above issue, though.
>>
>>
>>
>> David - have you tried to experiment with screen resolution, to see if it
>> appears the same way with a different resolution (but same user)?
>>
>>
>>
>> regards
>>
>> Calle
>>
>>
>>
>> On 11 August 2016 at 09:06, David Itana <ditana@xxxxxxxxxx> wrote:
>>
>> Dear DHIS community,
>>
>>
>>
>> We are using DHIS2 (Version: 2.20, Build revision: 16795, Build date:
>> 2016-02-23 09:07). We recently started experiencing a problem when using
>> chrome or Firefox where words appears overlapping as depicted in the
>> picture below. The Apps and Profile icons and texts as well as the list of
>> apps appears normal.
>>
>>
>>
>>
>>
>> This is not affecting all users, but affects specific users in different
>> user groups including superusers. Testing using the same computer proves
>> that the affected user will see scrambled/overlapping texts but when the
>> other user logs in, the system appears normal, that made us to rule out the
>> cache issues as the same machine reacts differently when used by different
>> users.
>>
>>
>>
>> We also verified the language settings both under profiles settings as
>> well as under the user app. They are all set to English as the interface
>> language and database language is set to “use database locale/no
>> translation”.
>>
>>
>>
>> Again this is only affecting Chrome and Firefox, however internet
>> explorer is displaying all text normal.
>>
>>
>>
>> Are the any settings that we perhaps missed or what could be the cause?
>>
>>
>>
>> Kind regards,
>>
>>
>>
>> David
>>
>>
>>
>>
>>
>>
>> _______________________________________________
>> Mailing list: https://launchpad.net/~dhis2-devs
>> Post to     : dhis2-devs@xxxxxxxxxxxxxxxxxxx
>> Unsubscribe : https://launchpad.net/~dhis2-devs
>> More help   : https://help.launchpad.net/ListHelp
>>
>>
>>
>>
>>
>> --
>>
>> *******************************************
>>
>> Calle Hedberg
>>
>> 46D Alma Road, 7700 Rosebank, SOUTH AFRICA
>>
>> Tel/fax (home): +27-21-685-6472
>>
>> Cell: +27-82-853-5352
>>
>> Iridium SatPhone: +8816-315-19119
>>
>> Email: calle.hedberg@xxxxxxxxx
>>
>> Skype: calle_hedberg
>>
>> *******************************************
>>
>>
>>
>> _______________________________________________
>> Mailing list: https://launchpad.net/~dhis2-devs
>> Post to     : dhis2-devs@xxxxxxxxxxxxxxxxxxx
>> Unsubscribe : https://launchpad.net/~dhis2-devs
>> More help   : https://help.launchpad.net/ListHelp
>>
>>
>
>
> --
> Knut Staring
> Dept. of Informatics, University of Oslo
> Norway: +4791880522
> Skype: knutstar
> http://dhis2.org
>



-- 

*******************************************

Calle Hedberg

46D Alma Road, 7700 Rosebank, SOUTH AFRICA

Tel/fax (home): +27-21-685-6472

Cell: +27-82-853-5352

Iridium SatPhone: +8816-315-19119

Email: calle.hedberg@xxxxxxxxx

Skype: calle_hedberg

*******************************************