dhis2-users team mailing list archive

["Bernard Sadaka \(IM Advisor\)" <lib.ima@xxxxxxxxxx>]

Thank you Knut,

The console error while at the pivot table and viewing the org units is “Cannot read property ‘internalId’ of undefined ” as per the bellow screenshot:





My setup is Tomcat+ postgres+ Ubuntu 16.04.3LTS+ Certbot (for SSL)+nginx (for reverse proxy)



As for the catalina.out, what should I be looking exactly for in there? Because when I go to the pivot table section while monitoring catalina.out there’s no exception thrown/shown using “tail –f catalina.out” (even after cleaning the browser cache)



Thank you in advance for your invaluable help.



Looking forward to hearing from you.



All the best,

Bernard






Bernard Sadaka

Information Management Advisor

Première Urgence - Aide Médicale Internationale

Nehmeh Building, Sanine Street, Chiyah, 3rd Floor

Ain el Remmaneh, Beirut, Lebanon

E-mail:  <mailto:lib.ima@xxxxxxxxxx> lib.ima@xxxxxxxxxx

Cell: +961 71 004 881 (208)

Skype: imapuami

Website:  <https://www.pu-ami.org/> https://www.pu-ami.org





From: Knut Staring [mailto:knutst@xxxxxxxxx]
Sent: Monday, January 29, 2018 1:04 PM
To: Bernard Sadaka (IM Advisor) <lib.ima@xxxxxxxxxx>
Cc: DHIS 2 Users list <dhis2-users@xxxxxxxxxxxxxxxxxxx>; DHIS 2 developers <dhis2-devs@xxxxxxxxxxxxxxxxxxx>
Subject: Re: [Dhis2-users] Organisation Units repetitive structure



Hi Bernard,



In order to elucidate what is going on, the next places to check are the browser console and the server log.



1) In Chrome, click on Ctrl+Shit+I to open the console window and look for error messages in RED.



2) For the server, look for catalina.out in the logs folder (What is your setup? Tomcat or DHIS Live?. Operating system?)



Regards,

Knut



On Mon, Jan 29, 2018 at 11:47 AM, Bernard Sadaka (IM Advisor) <lib.ima@xxxxxxxxxx <mailto:lib.ima@xxxxxxxxxx> > wrote:

Hello All,

I’m sending this message to seek your help in solving a problem with repetitive organization unit structure in the pivot tables section as well as user management and others:

*         The same org units are showing under their respective org unit and alone multiple times.

*         The org units in pivot tables keep trying to load each of their data without finishing (attached/bellow a screenshot)

I tried but failed to find a similar bug in the JIRA.

I tried to perform Maintenance, browser cache cleaner, login using incognito browsing… nothing worked.

Is there a script or database queries I can run to fix this?



All the best,

Bernard






Bernard Sadaka

Information Management Advisor

Première Urgence - Aide Médicale Internationale

Nehmeh Building, Sanine Street, Chiyah, 3rd Floor

Ain el Remmaneh, Beirut, Lebanon

E-mail:  <mailto:lib.ima@xxxxxxxxxx> lib.ima@xxxxxxxxxx

Cell: +961 71 004 881 <tel:+961%2071%20004%20881>  (208)

Skype: imapuami

Website:  <https://www.pu-ami.org/> https://www.pu-ami.org












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Knut Staring

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World Health Organization, Geneva, Switzerland
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