dhis2-users team mailing list archive

[Knut Staring <knutst@xxxxxxxxx>]

Hi Bernard,

Sorry, I'm very busy with a series of meetings this week, and also not in
the best position to resolve this, so hoping for others on the list to step
up. Thanks for the detailed explanation of your issue, my guess it is
likely just some small thing with your database. You could perhaps also try
to take a look directly at your organsationunit table in the db and scan
for any anomalies such as 10 digit UIDs or null values (can also be done
through the DHIS2 GUI with an SQL View (under Data Administration).

Knut

On Tue, Jan 30, 2018 at 9:10 AM, Bernard Sadaka (IM Advisor) <
lib.ima@xxxxxxxxxx> wrote:

> Hello Again Knut,
>
> Any news about this issue?
>
> Should I open a ticket for it in Jira? The challenge is I don’t know how
> to replicate this bug.
>
>
>
> Here is what happening with my org units:
>
> *As you can see bellow, all the org units are there duplicated but in a
> scrambled order and not under their respective parent. Add to that when I
> click on one of the values that are supposed to show the underlying org
> units only of the copies will expand and show that.*
>
>
>
> *Is this front end related? Backend? Database related?*
>
>
>
> Here is my org unit structure:
>
>    1. Lebanon
>       1. Organisation A
>
>                                                                i.      Base
> 1
>
> 1.       PHCC 1
>
> 2.       PHCC 2
>
> 3.       PHCC 3
>
>                                                              ii.      Base
> 2
>
> 1.       PHCC 4
>
> 2.       PHCC 5
>
> 3.       PHCC 6
>
> 4.       PHCC 7
>
>    1. Test Org A
>
>                                                                i.      Test
> Base 1
>
> 1.       Test PHCC 1
>
> 2.       Test PHCC 2
>
> 3.       Test PHCC 3
>
>                                                              ii.      Test
> Base 2
>
> 1.       Test PHCC 4
>
> 2.       Test PHCC 5
>
> 3.       Test PHCC 6
>
> 4.       Test PHCC 7
>
> 5.       Test PHCC 8
>
>
>
> In some places on my DHIS2 it shows correctly, in other places it shows as
> per the bellow (in DHIS2 sections such as the “pivot tables” and the “data
> output and analytics organization units” under new/edit user section) (the
> pivot tables keep trying to load as mentioned before) :
>
> 1.       Base 1
>
> 1.       PHCC 1
>
> 2.       PHCC 2
>
> 3.       PHCC 3
>
>    1. PHCC 1
>    2. PHCC 4
>    3. PHCC 2
>    4. PHCC 3
>    5. PHCC 5
>    6. PHCC 6
>    7. Lebanon
>       1. Organisation A
>
>                                                                i.      Base
> 1
>
>                                                              ii.      Base
> 2
>
> 1.       PHCC 4
>
> 2.       PHCC 5
>
> 3.       PHCC 6
>
> 4.       PHCC 7
>
>    1. Test Org A
>
>                                                                i.      Test
> Base 1
>
> 1.       Test PHCC 1
>
> 2.       Test PHCC 2
>
> 3.       Test PHCC 3
>
>                                                              ii.      Test
> Base 2
>
> 1.       Test PHCC 4
>
> 2.       Test PHCC 5
>
> 3.       Test PHCC 6
>
> 4.       Test PHCC 7
>
> 5.       Test PHCC 8
>
>    1. Organisation A
>    2. Base 2
>    3. PHCC 7
>    4. Test Base 1
>    5. Test PHCC 1
>    6. Test PHCC 4
>    7. Test PHCC 2
>    8. Test PHCC 5
>    9. Test PHCC 6
>    10. Test PHCC 7
>    11. Test Org A
>    12. Test Base 2
>
>
>
> Your help is appreciated.
>
>
>
> All the best,
>
> Bernard
>
>
>
> [image: cid:image002.png@01D36F50.572585A0]
>
> *Bernard Sadaka*
>
> *Information Management Advisor*
>
> Première Urgence - Aide Médicale Internationale
>
> Nehmeh Building, Sanine Street, Chiyah, 3rd Floor
>
> Ain el Remmaneh, Beirut, Lebanon
>
> *E-mail:* lib.ima@xxxxxxxxxx
>
> *Cell:* +961 71 004 881 <+961%2071%20004%20881> (208)
>
> *Skype:* imapuami
>
> *Website:* https://www.pu-ami.org
>
>
>
>
>
> *From:* Bernard Sadaka (IM Advisor) [mailto:lib.ima@xxxxxxxxxx]
> *Sent:* Monday, January 29, 2018 2:29 PM
> *To:* 'Knut Staring' <knutst@xxxxxxxxx>
> *Cc:* 'DHIS 2 Users list' <dhis2-users@xxxxxxxxxxxxxxxxxxx>; 'DHIS 2
> developers' <dhis2-devs@xxxxxxxxxxxxxxxxxxx>
> *Subject:* RE: [Dhis2-users] Organisation Units repetitive structure
>
>
>
> Thank you Knut,
>
> The console error while at the pivot table and viewing the org units is
> “Cannot read property ‘internalId’ of undefined ” as per the bellow
> screenshot:
>
>
>
> My setup is Tomcat+ postgres+ Ubuntu 16.04.3LTS+ Certbot (for SSL)+nginx
> (for reverse proxy)
>
>
>
> As for the catalina.out, what should I be looking exactly for in there?
> Because when I go to the pivot table section while monitoring catalina.out
> there’s no exception thrown/shown using “tail –f catalina.out” (even after
> cleaning the browser cache)
>
>
>
> Thank you in advance for your invaluable help.
>
>
>
> Looking forward to hearing from you.
>
>
>
> All the best,
>
> Bernard
>
>
>
> [image: cid:image002.png@01D36F50.572585A0]
>
> *Bernard Sadaka*
>
> *Information Management Advisor*
>
> Première Urgence - Aide Médicale Internationale
>
> Nehmeh Building, Sanine Street, Chiyah, 3rd Floor
>
> Ain el Remmaneh, Beirut, Lebanon
>
> *E-mail:* lib.ima@xxxxxxxxxx
>
> *Cell:* +961 71 004 881 <+961%2071%20004%20881> (208)
>
> *Skype:* imapuami
>
> *Website:* https://www.pu-ami.org
>
>
>
>
>
> *From:* Knut Staring [mailto:knutst@xxxxxxxxx <knutst@xxxxxxxxx>]
> *Sent:* Monday, January 29, 2018 1:04 PM
> *To:* Bernard Sadaka (IM Advisor) <lib.ima@xxxxxxxxxx>
> *Cc:* DHIS 2 Users list <dhis2-users@xxxxxxxxxxxxxxxxxxx>; DHIS 2
> developers <dhis2-devs@xxxxxxxxxxxxxxxxxxx>
> *Subject:* Re: [Dhis2-users] Organisation Units repetitive structure
>
>
>
> Hi Bernard,
>
>
>
> In order to elucidate what is going on, the next places to check are the
> browser console and the server log.
>
>
>
> 1) In Chrome, click on Ctrl+Shit+I to open the console window and look
> for error messages in RED.
>
>
>
> 2) For the server, look for catalina.out in the logs folder (What is your
> setup? Tomcat or DHIS Live?. Operating system?)
>
>
>
> Regards,
>
> Knut
>
>
>
> On Mon, Jan 29, 2018 at 11:47 AM, Bernard Sadaka (IM Advisor) <
> lib.ima@xxxxxxxxxx> wrote:
>
> Hello All,
>
> I’m sending this message to seek your help in solving a problem with
> repetitive organization unit structure in the pivot tables section as well
> as user management and others:
>
> ·         The same org units are showing under their respective org unit
> and alone multiple times.
>
> ·         The org units in pivot tables keep trying to load each of their
> data without finishing (attached/bellow a screenshot)
>
> I tried but failed to find a similar bug in the JIRA.
>
> I tried to perform Maintenance, browser cache cleaner, login using
> incognito browsing… nothing worked.
>
> Is there a script or database queries I can run to fix this?
>
>
>
> All the best,
>
> Bernard
>
>
>
> [image: cid:image002.png@01D36F50.572585A0]
>
> *Bernard Sadaka*
>
> *Information Management Advisor*
>
> Première Urgence - Aide Médicale Internationale
>
> Nehmeh Building, Sanine Street, Chiyah, 3rd Floor
>
> Ain el Remmaneh, Beirut, Lebanon
>
> *E-mail:* lib.ima@xxxxxxxxxx
>
> *Cell:* +961 71 004 881 <+961%2071%20004%20881> (208)
>
> *Skype:* imapuami
>
> *Website:* https://www.pu-ami.org
>
>
>
>
>
>
>
>
>
> [image: Image removed by sender.]
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>
>
> --
>
> Knut Staring
>
> Department of Information, Evidence and Research
> World Health Organization, Geneva, Switzerland
> Office: +41 22 791 3683 <+41%2022%20791%2036%2083> Mob1: +33 6 4434 2931
> <+33%206%2044%2034%2029%2031> Mob2: +47 9188 0522
> Skype:     knutstar
>



-- 
Knut Staring

Department of Information, Evidence and Research
World Health Organization, Geneva, Switzerland
Office: +41 22 791 3683 Mob1: +33 6 4434 2931 Mob2: +47 9188 0522
Skype:     knutstar