documentation-packages team mailing list archive

[Gunnar Hjalmarsson <1827788@xxxxxxxxxxxxxxxxxx>]

Thanks for your report!

To a very large extent the Ubuntu Desktop Guide consists of pages from
GNOME Help. However, as regards the section "Get more help", the GNOME
pages are basically replaced with pages which apply better to Ubuntu.

https://help.gnome.org/users/gnome-help/stable/more-help.html

https://help.ubuntu.com/stable/ubuntu-help/more-help.html

I see now that GNOME Help includes a help-irc.html without an equivalent
in Ubuntu.

So why is that? Well, there are several support resources available to
Ubuntu users, not only #ubuntu. The most important (including
IRC/#ubuntu) are mentioned here:

https://www.ubuntu.com/support/community-support

(There is a tiny link to that very page at the top of every
https://help.ubuntu.com page, btw.)

So in my opinion, if we are going to address this bug report, we should
create a new page which covers all those resources. Maybe a new page
with basically just a link to the "Community support" page would
suffice.

What do you think?

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You received this bug notification because you are a member of
Documentation Packages, which is subscribed to ubuntu-docs in Ubuntu.
https://bugs.launchpad.net/bugs/1827788

Title:
   Add #ubuntu as 'get more help' resource in the docs

Status in ubuntu-docs package in Ubuntu:
  Confirmed

Bug description:
  Please add a link in the ubuntu-docs to get more help on #ubuntu irc on freenode
  as resource to get more help, by webchat or hexchat (installed by default instead of now optional)
  so users get a direct way to join to #ubuntu.

  This will have multiple benefits:

  -get a more active support on #ubuntu
  -lighter the work for developers as users will get live help and not forced to file a new bug
  when its not really needed
  -a more active way to build up communication on the ubuntu community

  Thank you

  ProblemType: Bug
  DistroRelease: Ubuntu 18.04
  Package: ubuntu-docs 18.04.4
  ProcVersionSignature: Ubuntu 4.15.0-48.51-generic 4.15.18
  Uname: Linux 4.15.0-48-generic x86_64
  ApportVersion: 2.20.9-0ubuntu7.6
  Architecture: amd64
  CurrentDesktop: ubuntu:GNOME
  Date: Sun May  5 16:48:20 2019
  InstallationDate: Installed on 2018-08-17 (261 days ago)
  InstallationMedia: Ubuntu 18.04 LTS "Bionic Beaver" - Release amd64 (20180426)
  PackageArchitecture: all
  ProcEnviron:
   TERM=xterm-256color
   PATH=(custom, no user)
   XDG_RUNTIME_DIR=<set>
   LANG=nl_BE.UTF-8
   SHELL=/bin/bash
  SourcePackage: ubuntu-docs
  UpgradeStatus: No upgrade log present (probably fresh install)

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