dx-packages team mailing list archive

[Paty Davila <patricia.davila@xxxxxxxxxxxxx>]

--- UX comment ---

The use of blue to indicate 'unread' and 'missed' communications was not
understood, 7/11 participants failed to interpret the meaning of blue.
This is because of the following mental models:

- Blue does not signify that attention is required
- The presence of a communication indicator already suggests 'unread' and 'missed'

User quotes:
"I don't know why it needs to be blue, I don't need it to be there if there aren't any unread messages. It normally will only show when there is an outstanding message." (Michael) 
"The fact that it is present indicates there is something there for me to do." (Hansie) 

When there are no outstanding messages/missed calls, the participants
did not expect the indicators to be shown. Therefore, the blue colour
serves little meaning to them.

Based on these findings, we've decided to only show the Notification
indicator icon (white) if its current status is on/running or required
the user's attention. (With the exception of informational indicators
which are always present).

Source: Notification indicator & icon findings from Usability testing
sessions - March and Sep 2014 (https://goo.gl/tncf2K) &
(https://goo.gl/EAE94I)

---

Also, with the new design of the Notification System, we suggest using
the lock screen to provide more functionality beyond unlocking the
phone: such as notifications for emails and text messages, a date and
time display, or even shortcuts to certain applications, for example,
the camera or the media player control. This appearance of notifications
on the lock screen addresses user's prioritisation of different
communication content based on their context, for example, from earlier
research, we found that participants gave different levels of attention
according to the communication medium: a missed call is more likely to
require an immediate action; text messages are checked on a frequent
basis; personal emails are relatively less urgent, and tend to be
checked at the user's convenience. Therefore, the 'envelope' icon in the
status bar takes a 'secondary role' when notifying the user.

Desired behaviour of 'Envelope' icon:
User can swipe either way to unlock the screen, if she does, all notifications will disappear and be recorded in the Notification centre and the 'envelope' icon should be present on the Status bar. If user sees (opens) the Notification centre or acts on a notification when it arrives, then the 'envelope' icon should disappear from the status bar. (https://goo.gl/J6G9Yn)

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Matching subscriptions: dx-packages
https://bugs.launchpad.net/bugs/1450894

Title:
  [Indicators] Messaging indicator does not indicate that there is a new
  message

Status in the base for Ubuntu mobile products:
  Confirmed
Status in The Messaging Menu:
  New
Status in Themes for Ubuntu:
  New
Status in Ubuntu UX bugs:
  Fix Committed
Status in indicator-messages package in Ubuntu:
  Confirmed
Status in ubuntu-themes package in Ubuntu:
  New

Bug description:
  When you receive a message the indicator menu turns from opaque to
  full white to indicate that there is a new message. But this is not
  clear since all the other icons are white and you do not see any
  difference.

  This is very confuse to understand that the indicator is in a
  different state from the other indicators or if it needs attention.

  ----------DESIGN RESOLUTION---------------

  Please use the current ubuntu theme green to indicate that there is a
  new message - #3FB24F, the same green as we use for the battery icon
  in indicators.

  Change the LED light to green as well.

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